dating websites.  Believe it or not, there are some decent dating websites that are free.  Youve got nothing to lose by putting yourself out there.  Join as many as you want.  Why not, if theyre free?  Just be weary of the many sites that say that its free to join but then after you join, you find out that you need to to actually contact or be contacted by other members.  
 
6.  Visit a bookstore.  This ones pretty simple.  Just go visit one of the larger chain bookstores (the kind that dont mind if youre hanging out for a while), and simply spend some time honestly checking out some books on subjects that genuinely interest you.  Then, when a girl comes to your section, youll have something in common to start a conversation about.  If things go well, you could move the conversation over to Starbucks over coffee.  Thats an instant ! 
 
7.  What about your co-workers?  Again, this one has several facets to it.  One is that youve already got something in common if you work together, so it should be easier to ask someone out (assuming its ok with your boss).  Just make it real casual, like hey, lets stop for coffee after work tonight.  Try something like that rather than dinner or drinks.  That way it doesnt feel like a real .  The advantage of this is that if things dont go well, then it shouldnt be awkward seeing her at work the next day.  Even if you dont end up a co-worker, you may develop a good female friend that can still possibly hook you up with a friend of hers.  Besides, any time out with a woman is also giving you more opportunities to develop your dating skills.
 
8.  Join a forum.  This one probably wont happen in just one day, but once you get yourself established (like with MySpace, etc.) its a great way to meet other people that have common interests.  Nowadays, theres a forum for just about any subject or hobby.  For example, if you have a passion for cooking, Im sure that you can find a great cooking forum to join.  Then just stay active on the forum by answering questions, giving tips, asking questions, exchanging ideas, etc.  Most forums allow you to create a profile with a picture, so if someone likes some of your posts, they will be interested in checking out your profile.  If you live nearby, you could make a date to cook for each other.
 
9.  Exercise.  If these tips were in order (which theyre not) this one would definitely be near the top.  First of all, exercise makes you feel better, look better, and have more self confidence.  Second of all, no matter where you exercise, there are usually other people around (unless youre in your basement).  Go to the beach, the gym, or just walk on the trails near your neighborhood.  Just dont try to talk to someone with headphones on or interrupt a girl thats obviously in the middle of a serious workout.  Bad idea
 
10.  Try your cell phone.  I saved this one for last, since its almost a joke.  It absolutely can work, but its should really be more of an experiment or a last resort.  To do this, youll need to already have a bunch of womens phone numbers.  Maybe theyre from girls that you met a long time ago, but never really got a chance to hit it off with, or numbers from girls that gave you their number, but never returned your calls.  Either way, heres what you do:  Create an event to do, like going to a movie or concert, and then you send a text to all the girls on your phone saying something like that sucks that you cant make it tonight.  Of course when they get the message, theyll be confused, and probably call or text you back asking whats going on.  Then you just explain that youre or had to cancel on you at the last minute, and you texted them on accident.  But, then you go ahead and invite them to join you by saying something like hey, would you like to go to the show with me?  I hate to lie, but theres really no one getting hurt here.  Even if the girls that respond are not interested or are unavailable, they may have a friend that is.  What have you got to lose?
 
In conclusion, these tips for getting a date tonight are just the beginning.  The bottom line is to think outside the box.

Similar posts: adult gayweb cam

Rafidan The Political Committee Baghdad The Republic of Iraq
Statement in Response to President Obamas Remarks made on the 27th or February 2009 regarding the proclaimed ending to the occupation of The Republic of Iraq.
Good Evening,

In Respect to the remarks of President Barak Hussain Obama, The president of the United States of America. The Political Committee of a number of factions in the Iraqi Resistance, mainly the factions present in our front, respond with our point of view on the contents of his speech.

Over the last four months, as the battle of our people continues to free Iraq of all foreign occupation. We have been studying the movements on the ground as well as analyzing the intelligence in order to assess the next strategy that the US administration will take under the leadership of the new presidency.

We had formulated our own plan of action based on the above mentioned, but have chosen to give the new president enough time to gather his thoughts and have a suitable amount of reports briefings that would give him also a good picture of the daily developments on the ground.

President Obama, After listening to your speech on the 27th of February 2009, in which you declared your general and public understanding of the ongoing war against our people, and gave your military and the honorable people of the United States brief points on your intentions in our country, we felt the spirit of the speech that your predecessor President JFK gave on the 20th of January 1961, on his inaugural address. In this speech, he offered a turbulent world, a way out of tensions and paid with his own blood for challenging the interests of those in your consecutive governments who hold the true keys to power. Those who would do anything to preserve their interests, wealth, power to create wars conflict.

We mention this with great honesty in hope to spread awareness and remembrance that a new Caesar may be betrayed, by his own, if he chooses to follow a different path. We do believe, on the other hand, that the spirit of the speech was well chosen.

We have listened well to your economic plans for your country released before this speech as well, and as ambitious as it may seem, we believe that if intentions are genuine within your congress, a considerable number of what you seek will eventually be fulfilled, but in case of failure, the republicans will be looking for a scapegoat to relate all their failures to. In this case it would be your administration. This will guarantee them a fast comeback.

You have inherited a nation at war, a failed economy, and a desperate people who are bearing the full brunt of an economic crisis that was not of their making. As well as thousands of young men dead and handicapped.


We have inherited a foreign occupation, endless counts of innocent dead, injured, and handicapped, millions of refugees, in essence, Mr. President, the complete and planned disintegration of our nation and people.

We believe that the funds wasted in this war would have been more useful if it were spent on research to develop alternative energy, which no doubt would have reduced energy conflicts, cures for cancer, agricultural solutions to prevent worldwide poverty, advancements to develop Africa, where people still die of starvation and intentional neglect. Endless causes, all in need of immediate attention.


By the will of God almighty, the resilience of our men, and the patience of our humble people, we have so far managed to halt and render useless all imperialist agendas set for Iraq and the region in whole. Simply by choosing to resist occupation, a right guaranteed by God first and then by international conventions to all men. A right your countrys policies continue to disrespect and dishonor, in clear example to state sponsored Terrorism.

You have spoken to our people in part of your speech, and we thank you for these words, you have displayed a far better understanding our nation, than your predecessor, who preferred to dive deep into the oceans of illiteracy and ignorance. Despite the fact that you did not mention the Iraqi resistance in your speech, and chose to label us as terrorists along with those who arrived with your troops, we will set that aside for now, and mention a few facts for the record.

1- The people of Iraq whom you addressed, in all their sects colors and religions, refuse your occupation, and those who accept it, are those who benefit from it.
2- The Iraqis you addressed, as we truly hope, are not the ones who bathe in the riches of treason, behind your walls of the green zone, nor are they the likes of Ahmed Al Chalabi, whom your previous government conspired with and his likes from the dark alleys of 5 star hotels in the US and Europe prior to your occupation.
3- The Iraqi people you talked to, are those who never invited your occupation, and were trying their best to survive on what was possible, under the criminal sanctions that went on for 13 years only to be crowned with a foreign occupation, unmatched in criminal acts, in todays modern world.

President Obama, The suffering, that our people had to go through is beyond comprehension. And the endless crimes of your troops as well as that of neighboring countries, cannot simply be undone or dismissed, nor can they be brushed under the carpet. Your troops still occupy the land and kill the innocent, that is why we can only address you as the president of an occupying nation.

The Iraqi People are disappointed in your plan. They expect your troops to leave our country in full and not in part. Our people, seek a complete end of occupation and not the fulfillment of a strategic treaty that was rushed against the will of our people, in the last few days of your predecessor.

Our people, as well as the majority of people around the world, and in your country, want to see the last president be presented to an international war crime tribunal for all the crimes he has committed in the name of your country, only to benefit those who brought him to power in the first place.

We have never invited your occupation, nor have we asked your country to steal our countrys resources to benefit your corporations and to those neighboring states which historically fall under your influence. We have never asked you for your precious blood or ours, to us, all blood is precious even that of the your soldiers sent by your government to die not knowing what they were truly fighting for. This has to be addressed to the man who started this war, and is hiding now in Texas, while you try to undo his damage.

We the Iraqi People and their resistance demand the following:

1- The fulfillment of all the conditions presented to your government through the mediators you
Sent in 2006.
2- The hand over of all the traitors Collaborators in the green zone to the Iraqi people where
They will be dealt with as any nation would do with in cases of high treason.
3- The full just compensation for our people for the losses they have suffered.
4- The halting of all compensations paid to those who fall under your umbrella in the region from the resources of our people.
5- The return of all land stolen from our country.
6- The departure of all foreign corporations mainly in the sectors of energy, communication, infrastructure rebuilding, specifically those linked to Neocon interests. Our people are more than qualified to rebuild and operate our institutions.
7- The hand over of all mercenaries accused of killing innocent civilians mainly security contractors in Black Water and their CEO to be tried for murder.
8- All foreign advisors are to leave Iraq with your troops.


9- The dismantling of all militias equipped by your country and Iran together to shift the nature of battle towards the sectarian nature in order to allow your troops to concentrate on the major resistance activities in the central region of Iraq.
10- The halting of all support to the sectarian government elected in the orchestrated elections in the green zone.
11- The reduction of the influence of your Persian allies in Iraq which your previous government worked with in close conjunction and who continue to fund Al Qaeda on behalf of your intelligence agencys behalf.
12- The return to the old constitution of a unified Iraq. And the Upholding of new elections
Within 6 months of the resistance taking power of the nation, this will be supervised,
By must be conducted in the presence of a number of credible international monitors. Not the ones
Sponsored by the CIA.
13- Cities and provinces are to be handed over one by one starting with the four main cities and airports of Baghdad, Basra, then Mosul and Kirkuk in the same order. The rest will fall immediately in our hands. The borders will have other arrangements.

The list goes on, but the intention is to give you an idea of what we pledged our people to achieve. In return for our peoples demands, we will cease to attack all occupation forces withdrawing to the south and beyond the border post of Safwan.

Without these straightforward moves on your part, we regret to inform you that the resistance of the people of Iraq will continue until that last boot of US/British/Persian occupation is thrown across the borders of our country.

If you choose change as you claim, then you must have reached the conclusion that to continue dealing with the same people your predecessor appointed to fulfill his dirty work, will fail to deliver positive results for both our people. It is not the thieves of the green zone who brought the defeat of your military.

You must search further for the honest Iraqis and from the ranks of our people and not those of your collaborators to achieve a just solution. You can also recognize the right for the Iraqi people to resist and publicly ask for our advice and representation. The Iraqi people intend to be masters of their own house as they always have, and by following the plan you have declared, you have not yet fully understood Iraq well.

There are those who will claim, that a quick withdrawal from Iraq will cause civil war, and that is a possibility, but we would also like to clarify that the forces of the puppet government which has been equipped to defeat the resistance will not stand ground, nor will they block our efforts to liberate our cities one by one if we had to, and all the efforts of your collaborators to move to the north and south of the country and create their own federal states have been studied well for their weaknesses and will be crushed within a short period. This is a more realistic scenario. True there will be still the Persian occupation which will offer its militias support, but we know that the US cannot leave the oil rich south to be occupied by Iran, and they would rather see it fall in our hands instead. As it would be giving too much to a close yet not so trust worthy ally, and would deprive your military necessary funds that would support long-term military presence necessary in Iraq and throughout the region. Funds that some in your government think they can still rely on. Funds that your economy can no longer bear in the midst of the turmoil in the globalized economy of your nation, to control the world.

The Iraqi resistance understands well that the US could not continue to sell oil at a high price
of 120 USD/Barrel to cover the costs of its war, as this strengthens old adversaries. And it would be only a matter of time before this tactic backfires on the US foreign policy. But it also understands that the US cannot fund foreign occupation any more without depending on local resources and revenues to cover the expenses. This is the true cause of the change of as you named it President Obama.

With oil prices falling to their true realistic market values, the winter ending in the consuming economies, the oil prices should fall to 30 USD plus mark, which is also effecting the local economies of your allies in the region, as anything below 55 USD per barrel, is already becoming a burden on these


economies, which in turn can no longer assist to their full potential in funding and supporting the costs of US aggression in the Region.

The Declining of oil revenues, which we truly thank you for mentioning in your speech, will make it more difficult to fund your militarys operations in Iraq, and that is why the numbers of your troops is to be reduced. To match the income predicted from the oil projects sponsored by your corporations in the south and the oil theft operations run by your agent, Hamid Jaffar in the north of Iraq in collaboration with NGO oil of Norway, is what your strategists think is possible.

Yes President Obama, we do agree with you, that the US needs a smarter, more sustainable comprehensive approach, but rest assured, that what your predecessor has failed to achieve with all the military might at his disposal, we will make sure that you will fail to achieve the same goals through the soft hand of the Democratic party.

In fact, it is more logical and practical to follow the alternative energy programs that you have set wisely, to ensure the non reliance of your economy on oil as well as the utilization of advancements and added fruits of R D to employ the unemployed, and support a new and young market for the shift in energy dependence, and in turn end the monopolization of energy, practiced by the corporations that control it and control world political and social stability, than to merely dream of expecting the Iraqi People to hand you over their resources.

We on the other hand intend to nationalize and use our resources to build an alternative energy base our selves and offer our people a life of prosperity, stability, as well as supporting the energy transition of other nations that are oil dependant, a task we truly believe is noble and worthwhile.

The Iraqi Resistance will not accept any short term or long term energy contracts with the US until we ensure that the rights of our people are properly addressed. And within the parameters of relations based on mutual respect first and mutual interests second.

President Obama, It is time that people in Washington understand that there are no shared interest between an occupying tyrant and an oppressed victim of occupation.

Your government would have stayed forever in Iraq if the traitors who conspired with your consecutive administrations had their way in starving the Iraqi people into submission and force them to welcome your occupying troops with flowers as Chalabi promised you. But after three wars and over a decade of sanctions, there were enough honest men to defeat the worlds most powerful army play a major role in destroying the most imperialistic Globalized economy ever developed by expansionary capitalism.

These are the type of people you are speaking to Mr. Obama. And if you were not presented with this reality throughout the briefings that occurred, and understood the true scale of the economic disaster with all the social and geopolitical implications of your military defeat in Iraq, then please allow us to mention a few of the major achievements that the Iraqi Resistance have promised its people and the free people of the world and has delivered:

1- We promised to pin down your troops in Iraq and drain your economy until you admit defeat and withdraw your troops. And this we fulfilled.

2- We promised to halt the US plan for Middle East in full, and prevent the loss of other innocent lives in other neighboring countries, and that we fulfilled.

3- We embraced the war and continue the fight on behalf of all the oppressed world, which not only stood still and watched the massacre of our people and the illegal occupation of our nation, but many of its leaders participated and continue in harming our people inside and outside Iraq and assist in the theft of our resources. This, apart from the support of honest people all around the world,

4- including citizens of your country, who marched day and night to support the cause of Iraqs right to resist, marches that defied the weather, and weathered criminal defiance and ignorance of world politicians. Marches that we will ever be indebt to, and in gratitude in appreciation for. May god bless those people wherever they are. And this we fulfilled and continue to do so.

5- We have understood the nature of international balances of power and most importantly predicted the primitive mind of the occupation and played a major role in forcing the US to increase oil prices in clear desperation for cash. And use that to allow other powers to recover. And the numbers never lied, this we also fulfilled.

6- The Iraqi People wrote a new chapter in Urban warfare, and invented the art of remote combat, and in turn gave the world lessons and set a new standard in how to defeat the worlds most powerful army. In this, the most dangerous achievement that threatens US global influence is that all the oppressed people who suffer from negative US influence, can use this experience to free themselves as well. This also has been delivered.

7- The Resistance has already drafted its 2, 5 and 10 year plan to engage Iraq in rebuilding programs that will set a new standard for development in the Region and restore Iraq to its rightfully earned place in world politics and positive human development. This while maintaining Iraqs isolation from harmful neighboring countries at the same time, these plans was prepared and drafted in the early months of 2007 and are ready to implement once we see the end of your occupation.

8- The resistance created a new battle field and utilized every tool available to break free of the corporate media and tell, inform, and educate the world of the true nature of the struggle, and present every curious man and woman daily reports and videos of your militarys defeat and in every language possible. People from all over the world, chose out of their own free will and time, people of different religions and backgrounds chose to be soldiers of the cyber wars and translated all what we had to tell, asking nothing in return but the truth. The true casualties of your war are yet to be declared. (We refer to the green card soldiers)

9- The resistance has sparked not only the collapse of the US economy, but also caused the domino effect and the destruction of your fine tuned and delicate Globalized economy, and forced the return to national economic protection, and the rights of local and regional economies to grow and ensure a decent life and practice their right to develop as well. All your efforts to restore the globalized economy will deliver nothing of value, and puppet governments that maintain your oversight of world resources will eventually fall, one after the other, as their faults will be more evident to their average citizens, and that is why you are now receiving daily reports, from the CIA about the world economy.

ALL THE ABOVE, AND YOU STILL CHOOSE TO IGNORE THE RESISTANCE OF THE IRAQI PEOPLE AND THE RESISTANCE OF THE GLOBAL ALLIANCE OF THE FREE, WHICH WE INTENT TO PROPOSE TO THE WORLD AS THE NEXT STAGE OF FREEING THE PLANET FROM YOUR DOMINENCE WHEN THE TIME IS RIGHT.

ALL THIS SAID, AND THE GLOBAL MEDIA WHICH YOU STILL MAINTAIN CONTROL OVER STILL LABELS FREE PEOPLE AS TERRORISTS AND EQUALS THE RESISTANCE OF OCCUPATION WITH CRIMINAL ACTS OF STRIKING CIVILIANS IN BUILDING AND TERRORISING THE LIVES OF THE INNOCENT.

TRULY IRONIC !! Nevertheless represents the true state of shock you policy makers have reached. But all can be reversed if you truly believe in Change Mr. President.

The resistance along with the votes of the peace loving people in your country and choice of the world
Who brought you to power, are more than capable to pull you down and defeat your new strategy, if you choose to lie to them and follow the plans of your predecessor.


You must understand that the time when your foreign policy bullied and bribed people into submission is over and for a considerable time. And your politicians and strategists have to understand that to be accepted as a superpower you must first learn to speak to the world with modesty and respect that others in this planet, also have the right to provide for their families a decent life, the right to food and water, the right to education and knowledge, the right to industry and employment, and free from your corporate despotism.

We in the Iraqi resistance, renew our pledge to our people and to our brothers and sisters in the global family, to continue the fight and struggle to free Iraq and give our allies the chance to follow suite.

While you were preparing your new strategy in leaving the streets and highways of Iraq to your collaborators, and hiding your troops behind the walls of the castles and green zones you have prepared for your minimized long term presence, we have been preparing to address your new tactics and will deal with them in the proper manner.

Remember, that hiding behind and holding castles is no longer sustainable in modern warfare!

Your finest fighting force as you name it, is up against the most witty, resilient innovative self-propelled resistance honorable humanity has ever presented. Rest assured that we are not impressed with your plan and will follow your movements on the ground and cross examine them to your declared intentions and daily economic reports. There is no such thing as friendly occupation, and we advise you to revise your plans to vacate Iraq at a time suitable for our people and not suitable for your agents in the green zone.

And if you need to talk to honest Iraqis, then you know very well, where to find them. John F Kennedy also said Let us never negotiate out of fear, but never fear to negotiate

You choose to negotiate with all the parties that worked for your predecessor and have caused all this harm, yet you choose to ignore the only true party that can offer you a decent outcome.

Good Luck President Obama!

Radfidan
The Political Committee
Baghdad The Republic of Iraq

The 3rd of Rabi' Awwal 1430 H
The 28th of February 2009 M
http://www.albasrah.

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Rafidan The Political Committee Baghdad The Republic of Iraq
Statement in Response to President Obamas Remarks made on the 27th or February 2009 regarding the proclaimed ending to the occupation of The Republic of Iraq.
Good Evening,

In Respect to the remarks of President Barak Hussain Obama, The president of the United States of America. The Political Committee of a number of factions in the Iraqi Resistance, mainly the factions present in our front, respond with our point of view on the contents of his speech.

Over the last four months, as the battle of our people continues to free Iraq of all foreign occupation. We have been studying the movements on the ground as well as analyzing the intelligence in order to assess the next strategy that the US administration will take under the leadership of the new presidency.

We had formulated our own plan of action based on the above mentioned, but have chosen to give the new president enough time to gather his thoughts and have a suitable amount of reports briefings that would give him also a good picture of the daily developments on the ground.

President Obama, After listening to your speech on the 27th of February 2009, in which you declared your general and public understanding of the ongoing war against our people, and gave your military and the honorable people of the United States brief points on your intentions in our country, we felt the spirit of the speech that your predecessor President JFK gave on the 20th of January 1961, on his inaugural address. In this speech, he offered a turbulent world, a way out of tensions and paid with his own blood for challenging the interests of those in your consecutive governments who hold the true keys to power. Those who would do anything to preserve their interests, wealth, power to create wars conflict.

We mention this with great honesty in hope to spread awareness and remembrance that a new Caesar may be betrayed, by his own, if he chooses to follow a different path. We do believe, on the other hand, that the spirit of the speech was well chosen.

We have listened well to your economic plans for your country released before this speech as well, and as ambitious as it may seem, we believe that if intentions are genuine within your congress, a considerable number of what you seek will eventually be fulfilled, but in case of failure, the republicans will be looking for a scapegoat to relate all their failures to. In this case it would be your administration. This will guarantee them a fast comeback.

You have inherited a nation at war, a failed economy, and a desperate people who are bearing the full brunt of an economic crisis that was not of their making. As well as thousands of young men dead and handicapped.


We have inherited a foreign occupation, endless counts of innocent dead, injured, and handicapped, millions of refugees, in essence, Mr. President, the complete and planned disintegration of our nation and people.

We believe that the funds wasted in this war would have been more useful if it were spent on research to develop alternative energy, which no doubt would have reduced energy conflicts, cures for cancer, agricultural solutions to prevent worldwide poverty, advancements to develop Africa, where people still die of starvation and intentional neglect. Endless causes, all in need of immediate attention.


By the will of God almighty, the resilience of our men, and the patience of our humble people, we have so far managed to halt and render useless all imperialist agendas set for Iraq and the region in whole. Simply by choosing to resist occupation, a right guaranteed by God first and then by international conventions to all men. A right your countrys policies continue to disrespect and dishonor, in clear example to state sponsored Terrorism.

You have spoken to our people in part of your speech, and we thank you for these words, you have displayed a far better understanding our nation, than your predecessor, who preferred to dive deep into the oceans of illiteracy and ignorance. Despite the fact that you did not mention the Iraqi resistance in your speech, and chose to label us as terrorists along with those who arrived with your troops, we will set that aside for now, and mention a few facts for the record.

1- The people of Iraq whom you addressed, in all their sects colors and religions, refuse your occupation, and those who accept it, are those who benefit from it.
2- The Iraqis you addressed, as we truly hope, are not the ones who bathe in the riches of treason, behind your walls of the green zone, nor are they the likes of Ahmed Al Chalabi, whom your previous government conspired with and his likes from the dark alleys of 5 star hotels in the US and Europe prior to your occupation.
3- The Iraqi people you talked to, are those who never invited your occupation, and were trying their best to survive on what was possible, under the criminal sanctions that went on for 13 years only to be crowned with a foreign occupation, unmatched in criminal acts, in todays modern world.

President Obama, The suffering, that our people had to go through is beyond comprehension. And the endless crimes of your troops as well as that of neighboring countries, cannot simply be undone or dismissed, nor can they be brushed under the carpet. Your troops still occupy the land and kill the innocent, that is why we can only address you as the president of an occupying nation.

The Iraqi People are disappointed in your plan. They expect your troops to leave our country in full and not in part. Our people, seek a complete end of occupation and not the fulfillment of a strategic treaty that was rushed against the will of our people, in the last few days of your predecessor.

Our people, as well as the majority of people around the world, and in your country, want to see the last president be presented to an international war crime tribunal for all the crimes he has committed in the name of your country, only to benefit those who brought him to power in the first place.

We have never invited your occupation, nor have we asked your country to steal our countrys resources to benefit your corporations and to those neighboring states which historically fall under your influence. We have never asked you for your precious blood or ours, to us, all blood is precious even that of the your soldiers sent by your government to die not knowing what they were truly fighting for. This has to be addressed to the man who started this war, and is hiding now in Texas, while you try to undo his damage.

We the Iraqi People and their resistance demand the following:

1- The fulfillment of all the conditions presented to your government through the mediators you
Sent in 2006.
2- The hand over of all the traitors Collaborators in the green zone to the Iraqi people where
They will be dealt with as any nation would do with in cases of high treason.
3- The full just compensation for our people for the losses they have suffered.
4- The halting of all compensations paid to those who fall under your umbrella in the region from the resources of our people.
5- The return of all land stolen from our country.
6- The departure of all foreign corporations mainly in the sectors of energy, communication, infrastructure rebuilding, specifically those linked to Neocon interests. Our people are more than qualified to rebuild and operate our institutions.
7- The hand over of all mercenaries accused of killing innocent civilians mainly security contractors in Black Water and their CEO to be tried for murder.
8- All foreign advisors are to leave Iraq with your troops.


9- The dismantling of all militias equipped by your country and Iran together to shift the nature of battle towards the sectarian nature in order to allow your troops to concentrate on the major resistance activities in the central region of Iraq.
10- The halting of all support to the sectarian government elected in the orchestrated elections in the green zone.
11- The reduction of the influence of your Persian allies in Iraq which your previous government worked with in close conjunction and who continue to fund Al Qaeda on behalf of your intelligence agencys behalf.
12- The return to the old constitution of a unified Iraq. And the Upholding of new elections
Within 6 months of the resistance taking power of the nation, this will be supervised,
By must be conducted in the presence of a number of credible international monitors. Not the ones
Sponsored by the CIA.
13- Cities and provinces are to be handed over one by one starting with the four main cities and airports of Baghdad, Basra, then Mosul and Kirkuk in the same order. The rest will fall immediately in our hands. The borders will have other arrangements.

The list goes on, but the intention is to give you an idea of what we pledged our people to achieve. In return for our peoples demands, we will cease to attack all occupation forces withdrawing to the south and beyond the border post of Safwan.

Without these straightforward moves on your part, we regret to inform you that the resistance of the people of Iraq will continue until that last boot of US/British/Persian occupation is thrown across the borders of our country.

If you choose change as you claim, then you must have reached the conclusion that to continue dealing with the same people your predecessor appointed to fulfill his dirty work, will fail to deliver positive results for both our people. It is not the thieves of the green zone who brought the defeat of your military.

You must search further for the honest Iraqis and from the ranks of our people and not those of your collaborators to achieve a just solution. You can also recognize the right for the Iraqi people to resist and publicly ask for our advice and representation. The Iraqi people intend to be masters of their own house as they always have, and by following the plan you have declared, you have not yet fully understood Iraq well.

There are those who will claim, that a quick withdrawal from Iraq will cause civil war, and that is a possibility, but we would also like to clarify that the forces of the puppet government which has been equipped to defeat the resistance will not stand ground, nor will they block our efforts to liberate our cities one by one if we had to, and all the efforts of your collaborators to move to the north and south of the country and create their own federal states have been studied well for their weaknesses and will be crushed within a short period. This is a more realistic scenario. True there will be still the Persian occupation which will offer its militias support, but we know that the US cannot leave the oil rich south to be occupied by Iran, and they would rather see it fall in our hands instead. As it would be giving too much to a close yet not so trust worthy ally, and would deprive your military necessary funds that would support long-term military presence necessary in Iraq and throughout the region. Funds that some in your government think they can still rely on. Funds that your economy can no longer bear in the midst of the turmoil in the globalized economy of your nation, to control the world.

The Iraqi resistance understands well that the US could not continue to sell oil at a high price
of 120 USD/Barrel to cover the costs of its war, as this strengthens old adversaries. And it would be only a matter of time before this tactic backfires on the US foreign policy. But it also understands that the US cannot fund foreign occupation any more without depending on local resources and revenues to cover the expenses. This is the true cause of the change of as you named it President Obama.

With oil prices falling to their true realistic market values, the winter ending in the consuming economies, the oil prices should fall to 30 USD plus mark, which is also effecting the local economies of your allies in the region, as anything below 55 USD per barrel, is already becoming a burden on these


economies, which in turn can no longer assist to their full potential in funding and supporting the costs of US aggression in the Region.

The Declining of oil revenues, which we truly thank you for mentioning in your speech, will make it more difficult to fund your militarys operations in Iraq, and that is why the numbers of your troops is to be reduced. To match the income predicted from the oil projects sponsored by your corporations in the south and the oil theft operations run by your agent, Hamid Jaffar in the north of Iraq in collaboration with NGO oil of Norway, is what your strategists think is possible.

Yes President Obama, we do agree with you, that the US needs a smarter, more sustainable comprehensive approach, but rest assured, that what your predecessor has failed to achieve with all the military might at his disposal, we will make sure that you will fail to achieve the same goals through the soft hand of the Democratic party.

In fact, it is more logical and practical to follow the alternative energy programs that you have set wisely, to ensure the non reliance of your economy on oil as well as the utilization of advancements and added fruits of R D to employ the unemployed, and support a new and young market for the shift in energy dependence, and in turn end the monopolization of energy, practiced by the corporations that control it and control world political and social stability, than to merely dream of expecting the Iraqi People to hand you over their resources.

We on the other hand intend to nationalize and use our resources to build an alternative energy base our selves and offer our people a life of prosperity, stability, as well as supporting the energy transition of other nations that are oil dependant, a task we truly believe is noble and worthwhile.

The Iraqi Resistance will not accept any short term or long term energy contracts with the US until we ensure that the rights of our people are properly addressed. And within the parameters of relations based on mutual respect first and mutual interests second.

President Obama, It is time that people in Washington understand that there are no shared interest between an occupying tyrant and an oppressed victim of occupation.

Your government would have stayed forever in Iraq if the traitors who conspired with your consecutive administrations had their way in starving the Iraqi people into submission and force them to welcome your occupying troops with flowers as Chalabi promised you. But after three wars and over a decade of sanctions, there were enough honest men to defeat the worlds most powerful army play a major role in destroying the most imperialistic Globalized economy ever developed by expansionary capitalism.

These are the type of people you are speaking to Mr. Obama. And if you were not presented with this reality throughout the briefings that occurred, and understood the true scale of the economic disaster with all the social and geopolitical implications of your military defeat in Iraq, then please allow us to mention a few of the major achievements that the Iraqi Resistance have promised its people and the free people of the world and has delivered:

1- We promised to pin down your troops in Iraq and drain your economy until you admit defeat and withdraw your troops. And this we fulfilled.

2- We promised to halt the US plan for Middle East in full, and prevent the loss of other innocent lives in other neighboring countries, and that we fulfilled.

3- We embraced the war and continue the fight on behalf of all the oppressed world, which not only stood still and watched the massacre of our people and the illegal occupation of our nation, but many of its leaders participated and continue in harming our people inside and outside Iraq and assist in the theft of our resources. This, apart from the support of honest people all around the world,

4- including citizens of your country, who marched day and night to support the cause of Iraqs right to resist, marches that defied the weather, and weathered criminal defiance and ignorance of world politicians. Marches that we will ever be indebt to, and in gratitude in appreciation for. May god bless those people wherever they are. And this we fulfilled and continue to do so.

5- We have understood the nature of international balances of power and most importantly predicted the primitive mind of the occupation and played a major role in forcing the US to increase oil prices in clear desperation for cash. And use that to allow other powers to recover. And the numbers never lied, this we also fulfilled.

6- The Iraqi People wrote a new chapter in Urban warfare, and invented the art of remote combat, and in turn gave the world lessons and set a new standard in how to defeat the worlds most powerful army. In this, the most dangerous achievement that threatens US global influence is that all the oppressed people who suffer from negative US influence, can use this experience to free themselves as well. This also has been delivered.

7- The Resistance has already drafted its 2, 5 and 10 year plan to engage Iraq in rebuilding programs that will set a new standard for development in the Region and restore Iraq to its rightfully earned place in world politics and positive human development. This while maintaining Iraqs isolation from harmful neighboring countries at the same time, these plans was prepared and drafted in the early months of 2007 and are ready to implement once we see the end of your occupation.

8- The resistance created a new battle field and utilized every tool available to break free of the corporate media and tell, inform, and educate the world of the true nature of the struggle, and present every curious man and woman daily reports and videos of your militarys defeat and in every language possible. People from all over the world, chose out of their own free will and time, people of different religions and backgrounds chose to be soldiers of the cyber wars and translated all what we had to tell, asking nothing in return but the truth. The true casualties of your war are yet to be declared. (We refer to the green card soldiers)

9- The resistance has sparked not only the collapse of the US economy, but also caused the domino effect and the destruction of your fine tuned and delicate Globalized economy, and forced the return to national economic protection, and the rights of local and regional economies to grow and ensure a decent life and practice their right to develop as well. All your efforts to restore the globalized economy will deliver nothing of value, and puppet governments that maintain your oversight of world resources will eventually fall, one after the other, as their faults will be more evident to their average citizens, and that is why you are now receiving daily reports, from the CIA about the world economy.

ALL THE ABOVE, AND YOU STILL CHOOSE TO IGNORE THE RESISTANCE OF THE IRAQI PEOPLE AND THE RESISTANCE OF THE GLOBAL ALLIANCE OF THE FREE, WHICH WE INTENT TO PROPOSE TO THE WORLD AS THE NEXT STAGE OF FREEING THE PLANET FROM YOUR DOMINENCE WHEN THE TIME IS RIGHT.

ALL THIS SAID, AND THE GLOBAL MEDIA WHICH YOU STILL MAINTAIN CONTROL OVER STILL LABELS FREE PEOPLE AS TERRORISTS AND EQUALS THE RESISTANCE OF OCCUPATION WITH CRIMINAL ACTS OF STRIKING CIVILIANS IN BUILDING AND TERRORISING THE LIVES OF THE INNOCENT.

TRULY IRONIC !! Nevertheless represents the true state of shock you policy makers have reached. But all can be reversed if you truly believe in Change Mr. President.

The resistance along with the votes of the peace loving people in your country and choice of the world
Who brought you to power, are more than capable to pull you down and defeat your new strategy, if you choose to lie to them and follow the plans of your predecessor.


You must understand that the time when your foreign policy bullied and bribed people into submission is over and for a considerable time. And your politicians and strategists have to understand that to be accepted as a superpower you must first learn to speak to the world with modesty and respect that others in this planet, also have the right to provide for their families a decent life, the right to food and water, the right to education and knowledge, the right to industry and employment, and free from your corporate despotism.

We in the Iraqi resistance, renew our pledge to our people and to our brothers and sisters in the global family, to continue the fight and struggle to free Iraq and give our allies the chance to follow suite.

While you were preparing your new strategy in leaving the streets and highways of Iraq to your collaborators, and hiding your troops behind the walls of the castles and green zones you have prepared for your minimized long term presence, we have been preparing to address your new tactics and will deal with them in the proper manner.

Remember, that hiding behind and holding castles is no longer sustainable in modern warfare!

Your finest fighting force as you name it, is up against the most witty, resilient innovative self-propelled resistance honorable humanity has ever presented. Rest assured that we are not impressed with your plan and will follow your movements on the ground and cross examine them to your declared intentions and daily economic reports. There is no such thing as friendly occupation, and we advise you to revise your plans to vacate Iraq at a time suitable for our people and not suitable for your agents in the green zone.

And if you need to talk to honest Iraqis, then you know very well, where to find them. John F Kennedy also said Let us never negotiate out of fear, but never fear to negotiate

You choose to negotiate with all the parties that worked for your predecessor and have caused all this harm, yet you choose to ignore the only true party that can offer you a decent outcome.

Good Luck President Obama!

Radfidan
The Political Committee
Baghdad The Republic of Iraq

The 3rd of Rabi' Awwal 1430 H
The 28th of February 2009 M
http://www.albasrah.

Similar posts: adult gayweb cam

Rafidan The Political Committee Baghdad The Republic of Iraq
Statement in Response to President Obamas Remarks made on the 27th or February 2009 regarding the proclaimed ending to the occupation of The Republic of Iraq.
Good Evening,

In Respect to the remarks of President Barak Hussain Obama, The president of the United States of America. The Political Committee of a number of factions in the Iraqi Resistance, mainly the factions present in our front, respond with our point of view on the contents of his speech.

Over the last four months, as the battle of our people continues to free Iraq of all foreign occupation. We have been studying the movements on the ground as well as analyzing the intelligence in order to assess the next strategy that the US administration will take under the leadership of the new presidency.

We had formulated our own plan of action based on the above mentioned, but have chosen to give the new president enough time to gather his thoughts and have a suitable amount of reports briefings that would give him also a good picture of the daily developments on the ground.

President Obama, After listening to your speech on the 27th of February 2009, in which you declared your general and public understanding of the ongoing war against our people, and gave your military and the honorable people of the United States brief points on your intentions in our country, we felt the spirit of the speech that your predecessor President JFK gave on the 20th of January 1961, on his inaugural address. In this speech, he offered a turbulent world, a way out of tensions and paid with his own blood for challenging the interests of those in your consecutive governments who hold the true keys to power. Those who would do anything to preserve their interests, wealth, power to create wars conflict.

We mention this with great honesty in hope to spread awareness and remembrance that a new Caesar may be betrayed, by his own, if he chooses to follow a different path. We do believe, on the other hand, that the spirit of the speech was well chosen.

We have listened well to your economic plans for your country released before this speech as well, and as ambitious as it may seem, we believe that if intentions are genuine within your congress, a considerable number of what you seek will eventually be fulfilled, but in case of failure, the republicans will be looking for a scapegoat to relate all their failures to. In this case it would be your administration. This will guarantee them a fast comeback.

You have inherited a nation at war, a failed economy, and a desperate people who are bearing the full brunt of an economic crisis that was not of their making. As well as thousands of young men dead and handicapped.


We have inherited a foreign occupation, endless counts of innocent dead, injured, and handicapped, millions of refugees, in essence, Mr. President, the complete and planned disintegration of our nation and people.

We believe that the funds wasted in this war would have been more useful if it were spent on research to develop alternative energy, which no doubt would have reduced energy conflicts, cures for cancer, agricultural solutions to prevent worldwide poverty, advancements to develop Africa, where people still die of starvation and intentional neglect. Endless causes, all in need of immediate attention.


By the will of God almighty, the resilience of our men, and the patience of our humble people, we have so far managed to halt and render useless all imperialist agendas set for Iraq and the region in whole. Simply by choosing to resist occupation, a right guaranteed by God first and then by international conventions to all men. A right your countrys policies continue to disrespect and dishonor, in clear example to state sponsored Terrorism.

You have spoken to our people in part of your speech, and we thank you for these words, you have displayed a far better understanding our nation, than your predecessor, who preferred to dive deep into the oceans of illiteracy and ignorance. Despite the fact that you did not mention the Iraqi resistance in your speech, and chose to label us as terrorists along with those who arrived with your troops, we will set that aside for now, and mention a few facts for the record.

1- The people of Iraq whom you addressed, in all their sects colors and religions, refuse your occupation, and those who accept it, are those who benefit from it.
2- The Iraqis you addressed, as we truly hope, are not the ones who bathe in the riches of treason, behind your walls of the green zone, nor are they the likes of Ahmed Al Chalabi, whom your previous government conspired with and his likes from the dark alleys of 5 star hotels in the US and Europe prior to your occupation.
3- The Iraqi people you talked to, are those who never invited your occupation, and were trying their best to survive on what was possible, under the criminal sanctions that went on for 13 years only to be crowned with a foreign occupation, unmatched in criminal acts, in todays modern world.

President Obama, The suffering, that our people had to go through is beyond comprehension. And the endless crimes of your troops as well as that of neighboring countries, cannot simply be undone or dismissed, nor can they be brushed under the carpet. Your troops still occupy the land and kill the innocent, that is why we can only address you as the president of an occupying nation.

The Iraqi People are disappointed in your plan. They expect your troops to leave our country in full and not in part. Our people, seek a complete end of occupation and not the fulfillment of a strategic treaty that was rushed against the will of our people, in the last few days of your predecessor.

Our people, as well as the majority of people around the world, and in your country, want to see the last president be presented to an international war crime tribunal for all the crimes he has committed in the name of your country, only to benefit those who brought him to power in the first place.

We have never invited your occupation, nor have we asked your country to steal our countrys resources to benefit your corporations and to those neighboring states which historically fall under your influence. We have never asked you for your precious blood or ours, to us, all blood is precious even that of the your soldiers sent by your government to die not knowing what they were truly fighting for. This has to be addressed to the man who started this war, and is hiding now in Texas, while you try to undo his damage.

We the Iraqi People and their resistance demand the following:

1- The fulfillment of all the conditions presented to your government through the mediators you
Sent in 2006.
2- The hand over of all the traitors Collaborators in the green zone to the Iraqi people where
They will be dealt with as any nation would do with in cases of high treason.
3- The full just compensation for our people for the losses they have suffered.
4- The halting of all compensations paid to those who fall under your umbrella in the region from the resources of our people.
5- The return of all land stolen from our country.
6- The departure of all foreign corporations mainly in the sectors of energy, communication, infrastructure rebuilding, specifically those linked to Neocon interests. Our people are more than qualified to rebuild and operate our institutions.
7- The hand over of all mercenaries accused of killing innocent civilians mainly security contractors in Black Water and their CEO to be tried for murder.
8- All foreign advisors are to leave Iraq with your troops.


9- The dismantling of all militias equipped by your country and Iran together to shift the nature of battle towards the sectarian nature in order to allow your troops to concentrate on the major resistance activities in the central region of Iraq.
10- The halting of all support to the sectarian government elected in the orchestrated elections in the green zone.
11- The reduction of the influence of your Persian allies in Iraq which your previous government worked with in close conjunction and who continue to fund Al Qaeda on behalf of your intelligence agencys behalf.
12- The return to the old constitution of a unified Iraq. And the Upholding of new elections
Within 6 months of the resistance taking power of the nation, this will be supervised,
By must be conducted in the presence of a number of credible international monitors. Not the ones
Sponsored by the CIA.
13- Cities and provinces are to be handed over one by one starting with the four main cities and airports of Baghdad, Basra, then Mosul and Kirkuk in the same order. The rest will fall immediately in our hands. The borders will have other arrangements.

The list goes on, but the intention is to give you an idea of what we pledged our people to achieve. In return for our peoples demands, we will cease to attack all occupation forces withdrawing to the south and beyond the border post of Safwan.

Without these straightforward moves on your part, we regret to inform you that the resistance of the people of Iraq will continue until that last boot of US/British/Persian occupation is thrown across the borders of our country.

If you choose change as you claim, then you must have reached the conclusion that to continue dealing with the same people your predecessor appointed to fulfill his dirty work, will fail to deliver positive results for both our people. It is not the thieves of the green zone who brought the defeat of your military.

You must search further for the honest Iraqis and from the ranks of our people and not those of your collaborators to achieve a just solution. You can also recognize the right for the Iraqi people to resist and publicly ask for our advice and representation. The Iraqi people intend to be masters of their own house as they always have, and by following the plan you have declared, you have not yet fully understood Iraq well.

There are those who will claim, that a quick withdrawal from Iraq will cause civil war, and that is a possibility, but we would also like to clarify that the forces of the puppet government which has been equipped to defeat the resistance will not stand ground, nor will they block our efforts to liberate our cities one by one if we had to, and all the efforts of your collaborators to move to the north and south of the country and create their own federal states have been studied well for their weaknesses and will be crushed within a short period. This is a more realistic scenario. True there will be still the Persian occupation which will offer its militias support, but we know that the US cannot leave the oil rich south to be occupied by Iran, and they would rather see it fall in our hands instead. As it would be giving too much to a close yet not so trust worthy ally, and would deprive your military necessary funds that would support long-term military presence necessary in Iraq and throughout the region. Funds that some in your government think they can still rely on. Funds that your economy can no longer bear in the midst of the turmoil in the globalized economy of your nation, to control the world.

The Iraqi resistance understands well that the US could not continue to sell oil at a high price
of 120 USD/Barrel to cover the costs of its war, as this strengthens old adversaries. And it would be only a matter of time before this tactic backfires on the US foreign policy. But it also understands that the US cannot fund foreign occupation any more without depending on local resources and revenues to cover the expenses. This is the true cause of the change of as you named it President Obama.

With oil prices falling to their true realistic market values, the winter ending in the consuming economies, the oil prices should fall to 30 USD plus mark, which is also effecting the local economies of your allies in the region, as anything below 55 USD per barrel, is already becoming a burden on these


economies, which in turn can no longer assist to their full potential in funding and supporting the costs of US aggression in the Region.

The Declining of oil revenues, which we truly thank you for mentioning in your speech, will make it more difficult to fund your militarys operations in Iraq, and that is why the numbers of your troops is to be reduced. To match the income predicted from the oil projects sponsored by your corporations in the south and the oil theft operations run by your agent, Hamid Jaffar in the north of Iraq in collaboration with NGO oil of Norway, is what your strategists think is possible.

Yes President Obama, we do agree with you, that the US needs a smarter, more sustainable comprehensive approach, but rest assured, that what your predecessor has failed to achieve with all the military might at his disposal, we will make sure that you will fail to achieve the same goals through the soft hand of the Democratic party.

In fact, it is more logical and practical to follow the alternative energy programs that you have set wisely, to ensure the non reliance of your economy on oil as well as the utilization of advancements and added fruits of R D to employ the unemployed, and support a new and young market for the shift in energy dependence, and in turn end the monopolization of energy, practiced by the corporations that control it and control world political and social stability, than to merely dream of expecting the Iraqi People to hand you over their resources.

We on the other hand intend to nationalize and use our resources to build an alternative energy base our selves and offer our people a life of prosperity, stability, as well as supporting the energy transition of other nations that are oil dependant, a task we truly believe is noble and worthwhile.

The Iraqi Resistance will not accept any short term or long term energy contracts with the US until we ensure that the rights of our people are properly addressed. And within the parameters of relations based on mutual respect first and mutual interests second.

President Obama, It is time that people in Washington understand that there are no shared interest between an occupying tyrant and an oppressed victim of occupation.

Your government would have stayed forever in Iraq if the traitors who conspired with your consecutive administrations had their way in starving the Iraqi people into submission and force them to welcome your occupying troops with flowers as Chalabi promised you. But after three wars and over a decade of sanctions, there were enough honest men to defeat the worlds most powerful army play a major role in destroying the most imperialistic Globalized economy ever developed by expansionary capitalism.

These are the type of people you are speaking to Mr. Obama. And if you were not presented with this reality throughout the briefings that occurred, and understood the true scale of the economic disaster with all the social and geopolitical implications of your military defeat in Iraq, then please allow us to mention a few of the major achievements that the Iraqi Resistance have promised its people and the free people of the world and has delivered:

1- We promised to pin down your troops in Iraq and drain your economy until you admit defeat and withdraw your troops. And this we fulfilled.

2- We promised to halt the US plan for Middle East in full, and prevent the loss of other innocent lives in other neighboring countries, and that we fulfilled.

3- We embraced the war and continue the fight on behalf of all the oppressed world, which not only stood still and watched the massacre of our people and the illegal occupation of our nation, but many of its leaders participated and continue in harming our people inside and outside Iraq and assist in the theft of our resources. This, apart from the support of honest people all around the world,

4- including citizens of your country, who marched day and night to support the cause of Iraqs right to resist, marches that defied the weather, and weathered criminal defiance and ignorance of world politicians. Marches that we will ever be indebt to, and in gratitude in appreciation for. May god bless those people wherever they are. And this we fulfilled and continue to do so.

5- We have understood the nature of international balances of power and most importantly predicted the primitive mind of the occupation and played a major role in forcing the US to increase oil prices in clear desperation for cash. And use that to allow other powers to recover. And the numbers never lied, this we also fulfilled.

6- The Iraqi People wrote a new chapter in Urban warfare, and invented the art of remote combat, and in turn gave the world lessons and set a new standard in how to defeat the worlds most powerful army. In this, the most dangerous achievement that threatens US global influence is that all the oppressed people who suffer from negative US influence, can use this experience to free themselves as well. This also has been delivered.

7- The Resistance has already drafted its 2, 5 and 10 year plan to engage Iraq in rebuilding programs that will set a new standard for development in the Region and restore Iraq to its rightfully earned place in world politics and positive human development. This while maintaining Iraqs isolation from harmful neighboring countries at the same time, these plans was prepared and drafted in the early months of 2007 and are ready to implement once we see the end of your occupation.

8- The resistance created a new battle field and utilized every tool available to break free of the corporate media and tell, inform, and educate the world of the true nature of the struggle, and present every curious man and woman daily reports and videos of your militarys defeat and in every language possible. People from all over the world, chose out of their own free will and time, people of different religions and backgrounds chose to be soldiers of the cyber wars and translated all what we had to tell, asking nothing in return but the truth. The true casualties of your war are yet to be declared. (We refer to the green card soldiers)

9- The resistance has sparked not only the collapse of the US economy, but also caused the domino effect and the destruction of your fine tuned and delicate Globalized economy, and forced the return to national economic protection, and the rights of local and regional economies to grow and ensure a decent life and practice their right to develop as well. All your efforts to restore the globalized economy will deliver nothing of value, and puppet governments that maintain your oversight of world resources will eventually fall, one after the other, as their faults will be more evident to their average citizens, and that is why you are now receiving daily reports, from the CIA about the world economy.

ALL THE ABOVE, AND YOU STILL CHOOSE TO IGNORE THE RESISTANCE OF THE IRAQI PEOPLE AND THE RESISTANCE OF THE GLOBAL ALLIANCE OF THE FREE, WHICH WE INTENT TO PROPOSE TO THE WORLD AS THE NEXT STAGE OF FREEING THE PLANET FROM YOUR DOMINENCE WHEN THE TIME IS RIGHT.

ALL THIS SAID, AND THE GLOBAL MEDIA WHICH YOU STILL MAINTAIN CONTROL OVER STILL LABELS FREE PEOPLE AS TERRORISTS AND EQUALS THE RESISTANCE OF OCCUPATION WITH CRIMINAL ACTS OF STRIKING CIVILIANS IN BUILDING AND TERRORISING THE LIVES OF THE INNOCENT.

TRULY IRONIC !! Nevertheless represents the true state of shock you policy makers have reached. But all can be reversed if you truly believe in Change Mr. President.

The resistance along with the votes of the peace loving people in your country and choice of the world
Who brought you to power, are more than capable to pull you down and defeat your new strategy, if you choose to lie to them and follow the plans of your predecessor.


You must understand that the time when your foreign policy bullied and bribed people into submission is over and for a considerable time. And your politicians and strategists have to understand that to be accepted as a superpower you must first learn to speak to the world with modesty and respect that others in this planet, also have the right to provide for their families a decent life, the right to food and water, the right to education and knowledge, the right to industry and employment, and free from your corporate despotism.

We in the Iraqi resistance, renew our pledge to our people and to our brothers and sisters in the global family, to continue the fight and struggle to free Iraq and give our allies the chance to follow suite.

While you were preparing your new strategy in leaving the streets and highways of Iraq to your collaborators, and hiding your troops behind the walls of the castles and green zones you have prepared for your minimized long term presence, we have been preparing to address your new tactics and will deal with them in the proper manner.

Remember, that hiding behind and holding castles is no longer sustainable in modern warfare!

Your finest fighting force as you name it, is up against the most witty, resilient innovative self-propelled resistance honorable humanity has ever presented. Rest assured that we are not impressed with your plan and will follow your movements on the ground and cross examine them to your declared intentions and daily economic reports. There is no such thing as friendly occupation, and we advise you to revise your plans to vacate Iraq at a time suitable for our people and not suitable for your agents in the green zone.

And if you need to talk to honest Iraqis, then you know very well, where to find them. John F Kennedy also said Let us never negotiate out of fear, but never fear to negotiate

You choose to negotiate with all the parties that worked for your predecessor and have caused all this harm, yet you choose to ignore the only true party that can offer you a decent outcome.

Good Luck President Obama!

Radfidan
The Political Committee
Baghdad The Republic of Iraq

The 3rd of Rabi' Awwal 1430 H
The 28th of February 2009 M
http://www.albasrah.

Similar posts: adult gayweb cam

Rafidan The Political Committee Baghdad The Republic of Iraq
Statement in Response to President Obamas Remarks made on the 27th or February 2009 regarding the proclaimed ending to the occupation of The Republic of Iraq.
Good Evening,

In Respect to the remarks of President Barak Hussain Obama, The president of the United States of America. The Political Committee of a number of factions in the Iraqi Resistance, mainly the factions present in our front, respond with our point of view on the contents of his speech.

Over the last four months, as the battle of our people continues to free Iraq of all foreign occupation. We have been studying the movements on the ground as well as analyzing the intelligence in order to assess the next strategy that the US administration will take under the leadership of the new presidency.

We had formulated our own plan of action based on the above mentioned, but have chosen to give the new president enough time to gather his thoughts and have a suitable amount of reports briefings that would give him also a good picture of the daily developments on the ground.

President Obama, After listening to your speech on the 27th of February 2009, in which you declared your general and public understanding of the ongoing war against our people, and gave your military and the honorable people of the United States brief points on your intentions in our country, we felt the spirit of the speech that your predecessor President JFK gave on the 20th of January 1961, on his inaugural address. In this speech, he offered a turbulent world, a way out of tensions and paid with his own blood for challenging the interests of those in your consecutive governments who hold the true keys to power. Those who would do anything to preserve their interests, wealth, power to create wars conflict.

We mention this with great honesty in hope to spread awareness and remembrance that a new Caesar may be betrayed, by his own, if he chooses to follow a different path. We do believe, on the other hand, that the spirit of the speech was well chosen.

We have listened well to your economic plans for your country released before this speech as well, and as ambitious as it may seem, we believe that if intentions are genuine within your congress, a considerable number of what you seek will eventually be fulfilled, but in case of failure, the republicans will be looking for a scapegoat to relate all their failures to. In this case it would be your administration. This will guarantee them a fast comeback.

You have inherited a nation at war, a failed economy, and a desperate people who are bearing the full brunt of an economic crisis that was not of their making. As well as thousands of young men dead and handicapped.


We have inherited a foreign occupation, endless counts of innocent dead, injured, and handicapped, millions of refugees, in essence, Mr. President, the complete and planned disintegration of our nation and people.

We believe that the funds wasted in this war would have been more useful if it were spent on research to develop alternative energy, which no doubt would have reduced energy conflicts, cures for cancer, agricultural solutions to prevent worldwide poverty, advancements to develop Africa, where people still die of starvation and intentional neglect. Endless causes, all in need of immediate attention.


By the will of God almighty, the resilience of our men, and the patience of our humble people, we have so far managed to halt and render useless all imperialist agendas set for Iraq and the region in whole. Simply by choosing to resist occupation, a right guaranteed by God first and then by international conventions to all men. A right your countrys policies continue to disrespect and dishonor, in clear example to state sponsored Terrorism.

You have spoken to our people in part of your speech, and we thank you for these words, you have displayed a far better understanding our nation, than your predecessor, who preferred to dive deep into the oceans of illiteracy and ignorance. Despite the fact that you did not mention the Iraqi resistance in your speech, and chose to label us as terrorists along with those who arrived with your troops, we will set that aside for now, and mention a few facts for the record.

1- The people of Iraq whom you addressed, in all their sects colors and religions, refuse your occupation, and those who accept it, are those who benefit from it.
2- The Iraqis you addressed, as we truly hope, are not the ones who bathe in the riches of treason, behind your walls of the green zone, nor are they the likes of Ahmed Al Chalabi, whom your previous government conspired with and his likes from the dark alleys of 5 star hotels in the US and Europe prior to your occupation.
3- The Iraqi people you talked to, are those who never invited your occupation, and were trying their best to survive on what was possible, under the criminal sanctions that went on for 13 years only to be crowned with a foreign occupation, unmatched in criminal acts, in todays modern world.

President Obama, The suffering, that our people had to go through is beyond comprehension. And the endless crimes of your troops as well as that of neighboring countries, cannot simply be undone or dismissed, nor can they be brushed under the carpet. Your troops still occupy the land and kill the innocent, that is why we can only address you as the president of an occupying nation.

The Iraqi People are disappointed in your plan. They expect your troops to leave our country in full and not in part. Our people, seek a complete end of occupation and not the fulfillment of a strategic treaty that was rushed against the will of our people, in the last few days of your predecessor.

Our people, as well as the majority of people around the world, and in your country, want to see the last president be presented to an international war crime tribunal for all the crimes he has committed in the name of your country, only to benefit those who brought him to power in the first place.

We have never invited your occupation, nor have we asked your country to steal our countrys resources to benefit your corporations and to those neighboring states which historically fall under your influence. We have never asked you for your precious blood or ours, to us, all blood is precious even that of the your soldiers sent by your government to die not knowing what they were truly fighting for. This has to be addressed to the man who started this war, and is hiding now in Texas, while you try to undo his damage.

We the Iraqi People and their resistance demand the following:

1- The fulfillment of all the conditions presented to your government through the mediators you
Sent in 2006.
2- The hand over of all the traitors Collaborators in the green zone to the Iraqi people where
They will be dealt with as any nation would do with in cases of high treason.
3- The full just compensation for our people for the losses they have suffered.
4- The halting of all compensations paid to those who fall under your umbrella in the region from the resources of our people.
5- The return of all land stolen from our country.
6- The departure of all foreign corporations mainly in the sectors of energy, communication, infrastructure rebuilding, specifically those linked to Neocon interests. Our people are more than qualified to rebuild and operate our institutions.
7- The hand over of all mercenaries accused of killing innocent civilians mainly security contractors in Black Water and their CEO to be tried for murder.
8- All foreign advisors are to leave Iraq with your troops.


9- The dismantling of all militias equipped by your country and Iran together to shift the nature of battle towards the sectarian nature in order to allow your troops to concentrate on the major resistance activities in the central region of Iraq.
10- The halting of all support to the sectarian government elected in the orchestrated elections in the green zone.
11- The reduction of the influence of your Persian allies in Iraq which your previous government worked with in close conjunction and who continue to fund Al Qaeda on behalf of your intelligence agencys behalf.
12- The return to the old constitution of a unified Iraq. And the Upholding of new elections
Within 6 months of the resistance taking power of the nation, this will be supervised,
By must be conducted in the presence of a number of credible international monitors. Not the ones
Sponsored by the CIA.
13- Cities and provinces are to be handed over one by one starting with the four main cities and airports of Baghdad, Basra, then Mosul and Kirkuk in the same order. The rest will fall immediately in our hands. The borders will have other arrangements.

The list goes on, but the intention is to give you an idea of what we pledged our people to achieve. In return for our peoples demands, we will cease to attack all occupation forces withdrawing to the south and beyond the border post of Safwan.

Without these straightforward moves on your part, we regret to inform you that the resistance of the people of Iraq will continue until that last boot of US/British/Persian occupation is thrown across the borders of our country.

If you choose change as you claim, then you must have reached the conclusion that to continue dealing with the same people your predecessor appointed to fulfill his dirty work, will fail to deliver positive results for both our people. It is not the thieves of the green zone who brought the defeat of your military.

You must search further for the honest Iraqis and from the ranks of our people and not those of your collaborators to achieve a just solution. You can also recognize the right for the Iraqi people to resist and publicly ask for our advice and representation. The Iraqi people intend to be masters of their own house as they always have, and by following the plan you have declared, you have not yet fully understood Iraq well.

There are those who will claim, that a quick withdrawal from Iraq will cause civil war, and that is a possibility, but we would also like to clarify that the forces of the puppet government which has been equipped to defeat the resistance will not stand ground, nor will they block our efforts to liberate our cities one by one if we had to, and all the efforts of your collaborators to move to the north and south of the country and create their own federal states have been studied well for their weaknesses and will be crushed within a short period. This is a more realistic scenario. True there will be still the Persian occupation which will offer its militias support, but we know that the US cannot leave the oil rich south to be occupied by Iran, and they would rather see it fall in our hands instead. As it would be giving too much to a close yet not so trust worthy ally, and would deprive your military necessary funds that would support long-term military presence necessary in Iraq and throughout the region. Funds that some in your government think they can still rely on. Funds that your economy can no longer bear in the midst of the turmoil in the globalized economy of your nation, to control the world.

The Iraqi resistance understands well that the US could not continue to sell oil at a high price
of 120 USD/Barrel to cover the costs of its war, as this strengthens old adversaries. And it would be only a matter of time before this tactic backfires on the US foreign policy. But it also understands that the US cannot fund foreign occupation any more without depending on local resources and revenues to cover the expenses. This is the true cause of the change of as you named it President Obama.

With oil prices falling to their true realistic market values, the winter ending in the consuming economies, the oil prices should fall to 30 USD plus mark, which is also effecting the local economies of your allies in the region, as anything below 55 USD per barrel, is already becoming a burden on these


economies, which in turn can no longer assist to their full potential in funding and supporting the costs of US aggression in the Region.

The Declining of oil revenues, which we truly thank you for mentioning in your speech, will make it more difficult to fund your militarys operations in Iraq, and that is why the numbers of your troops is to be reduced. To match the income predicted from the oil projects sponsored by your corporations in the south and the oil theft operations run by your agent, Hamid Jaffar in the north of Iraq in collaboration with NGO oil of Norway, is what your strategists think is possible.

Yes President Obama, we do agree with you, that the US needs a smarter, more sustainable comprehensive approach, but rest assured, that what your predecessor has failed to achieve with all the military might at his disposal, we will make sure that you will fail to achieve the same goals through the soft hand of the Democratic party.

In fact, it is more logical and practical to follow the alternative energy programs that you have set wisely, to ensure the non reliance of your economy on oil as well as the utilization of advancements and added fruits of R D to employ the unemployed, and support a new and young market for the shift in energy dependence, and in turn end the monopolization of energy, practiced by the corporations that control it and control world political and social stability, than to merely dream of expecting the Iraqi People to hand you over their resources.

We on the other hand intend to nationalize and use our resources to build an alternative energy base our selves and offer our people a life of prosperity, stability, as well as supporting the energy transition of other nations that are oil dependant, a task we truly believe is noble and worthwhile.

The Iraqi Resistance will not accept any short term or long term energy contracts with the US until we ensure that the rights of our people are properly addressed. And within the parameters of relations based on mutual respect first and mutual interests second.

President Obama, It is time that people in Washington understand that there are no shared interest between an occupying tyrant and an oppressed victim of occupation.

Your government would have stayed forever in Iraq if the traitors who conspired with your consecutive administrations had their way in starving the Iraqi people into submission and force them to welcome your occupying troops with flowers as Chalabi promised you. But after three wars and over a decade of sanctions, there were enough honest men to defeat the worlds most powerful army play a major role in destroying the most imperialistic Globalized economy ever developed by expansionary capitalism.

These are the type of people you are speaking to Mr. Obama. And if you were not presented with this reality throughout the briefings that occurred, and understood the true scale of the economic disaster with all the social and geopolitical implications of your military defeat in Iraq, then please allow us to mention a few of the major achievements that the Iraqi Resistance have promised its people and the free people of the world and has delivered:

1- We promised to pin down your troops in Iraq and drain your economy until you admit defeat and withdraw your troops. And this we fulfilled.

2- We promised to halt the US plan for Middle East in full, and prevent the loss of other innocent lives in other neighboring countries, and that we fulfilled.

3- We embraced the war and continue the fight on behalf of all the oppressed world, which not only stood still and watched the massacre of our people and the illegal occupation of our nation, but many of its leaders participated and continue in harming our people inside and outside Iraq and assist in the theft of our resources. This, apart from the support of honest people all around the world,

4- including citizens of your country, who marched day and night to support the cause of Iraqs right to resist, marches that defied the weather, and weathered criminal defiance and ignorance of world politicians. Marches that we will ever be indebt to, and in gratitude in appreciation for. May god bless those people wherever they are. And this we fulfilled and continue to do so.

5- We have understood the nature of international balances of power and most importantly predicted the primitive mind of the occupation and played a major role in forcing the US to increase oil prices in clear desperation for cash. And use that to allow other powers to recover. And the numbers never lied, this we also fulfilled.

6- The Iraqi People wrote a new chapter in Urban warfare, and invented the art of remote combat, and in turn gave the world lessons and set a new standard in how to defeat the worlds most powerful army. In this, the most dangerous achievement that threatens US global influence is that all the oppressed people who suffer from negative US influence, can use this experience to free themselves as well. This also has been delivered.

7- The Resistance has already drafted its 2, 5 and 10 year plan to engage Iraq in rebuilding programs that will set a new standard for development in the Region and restore Iraq to its rightfully earned place in world politics and positive human development. This while maintaining Iraqs isolation from harmful neighboring countries at the same time, these plans was prepared and drafted in the early months of 2007 and are ready to implement once we see the end of your occupation.

8- The resistance created a new battle field and utilized every tool available to break free of the corporate media and tell, inform, and educate the world of the true nature of the struggle, and present every curious man and woman daily reports and videos of your militarys defeat and in every language possible. People from all over the world, chose out of their own free will and time, people of different religions and backgrounds chose to be soldiers of the cyber wars and translated all what we had to tell, asking nothing in return but the truth. The true casualties of your war are yet to be declared. (We refer to the green card soldiers)

9- The resistance has sparked not only the collapse of the US economy, but also caused the domino effect and the destruction of your fine tuned and delicate Globalized economy, and forced the return to national economic protection, and the rights of local and regional economies to grow and ensure a decent life and practice their right to develop as well. All your efforts to restore the globalized economy will deliver nothing of value, and puppet governments that maintain your oversight of world resources will eventually fall, one after the other, as their faults will be more evident to their average citizens, and that is why you are now receiving daily reports, from the CIA about the world economy.

ALL THE ABOVE, AND YOU STILL CHOOSE TO IGNORE THE RESISTANCE OF THE IRAQI PEOPLE AND THE RESISTANCE OF THE GLOBAL ALLIANCE OF THE FREE, WHICH WE INTENT TO PROPOSE TO THE WORLD AS THE NEXT STAGE OF FREEING THE PLANET FROM YOUR DOMINENCE WHEN THE TIME IS RIGHT.

ALL THIS SAID, AND THE GLOBAL MEDIA WHICH YOU STILL MAINTAIN CONTROL OVER STILL LABELS FREE PEOPLE AS TERRORISTS AND EQUALS THE RESISTANCE OF OCCUPATION WITH CRIMINAL ACTS OF STRIKING CIVILIANS IN BUILDING AND TERRORISING THE LIVES OF THE INNOCENT.

TRULY IRONIC !! Nevertheless represents the true state of shock you policy makers have reached. But all can be reversed if you truly believe in Change Mr. President.

The resistance along with the votes of the peace loving people in your country and choice of the world
Who brought you to power, are more than capable to pull you down and defeat your new strategy, if you choose to lie to them and follow the plans of your predecessor.


You must understand that the time when your foreign policy bullied and bribed people into submission is over and for a considerable time. And your politicians and strategists have to understand that to be accepted as a superpower you must first learn to speak to the world with modesty and respect that others in this planet, also have the right to provide for their families a decent life, the right to food and water, the right to education and knowledge, the right to industry and employment, and free from your corporate despotism.

We in the Iraqi resistance, renew our pledge to our people and to our brothers and sisters in the global family, to continue the fight and struggle to free Iraq and give our allies the chance to follow suite.

While you were preparing your new strategy in leaving the streets and highways of Iraq to your collaborators, and hiding your troops behind the walls of the castles and green zones you have prepared for your minimized long term presence, we have been preparing to address your new tactics and will deal with them in the proper manner.

Remember, that hiding behind and holding castles is no longer sustainable in modern warfare!

Your finest fighting force as you name it, is up against the most witty, resilient innovative self-propelled resistance honorable humanity has ever presented. Rest assured that we are not impressed with your plan and will follow your movements on the ground and cross examine them to your declared intentions and daily economic reports. There is no such thing as friendly occupation, and we advise you to revise your plans to vacate Iraq at a time suitable for our people and not suitable for your agents in the green zone.

And if you need to talk to honest Iraqis, then you know very well, where to find them. John F Kennedy also said Let us never negotiate out of fear, but never fear to negotiate

You choose to negotiate with all the parties that worked for your predecessor and have caused all this harm, yet you choose to ignore the only true party that can offer you a decent outcome.

Good Luck President Obama!

Radfidan
The Political Committee
Baghdad The Republic of Iraq

The 3rd of Rabi' Awwal 1430 H
The 28th of February 2009 M
http://www.albasrah.

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5 Steps to Successful Online Dating
Online Dating is on the rise. How can you use this dating method to your best advantage with your best foot forward?
There are several dating methods blind dates, classified ads, telephone personals, or even general grocery store pickup line dates or even the popular online dating. Each of the dating methods has its advantages and disadvantages.
Here I am going to focus on online dating. Here are five steps to successful online dating
Step 1) Specify What You Want
Decide what kind of dating or relationship you want to have
I hear you say, What do you mean? What kind of relationship?. Dating is dating isnt it?. Well what I meant was, to define if you are looking for marriage-minded relationship, or long-term relationship without any marriage plans, or short-term casual dating ranging from few weeks to few months or even intimate encounters for very short-time frames such as days.
This step helps you identify what you are looking for. Why do you have to define what kind of dating or relationship you want? This way you can search for online dating sites based on your decision. There are several sites focusing on marriage minded and long term relationships. And then some, which focus on the relationships focused on casual, short term and intimate in nature
You can search on Internet search engines such as Google or Yahoo by searching with your criteria keywords within quotes such as marriage minded dating or casual dating or intimate encounters etc
Step 2) Select Your Dating Site
Browse each online dating site very carefully by looking at the profiles at each site and reading each profile what they are looking for in their dating partner. Some online dating sites will allow you to browse profiles without registering first. So you can use this opportunity to browse their dating profiles and assess whether that online dating site is your kind of place to hang around
A word of caution is that not all online dating sites are the same. Some are fancy. Some are quality. Some are cheap. Some are feature-rich. Some are free. Some are paid. But what matters most is for you to select the internet dating site based on what you want on Step 1) plus the features you find in each dating site which you feel will get you to whom you want to date
Step 3) Setup Your Amazing Profile
This is one of the key steps which a lot of people forget or dont take the time to do it. Because they feel either they dont have the time to write a detailed profile, or they think they are going to be contacting people anyway so why bother or they think what is the point etc.
Your profile is your first impression you give to a potential partner who maybe browsing that dating site when you have joined that particular dating site. When a potential partner is looking through profiles if they see an empty profile even without a picture, how could they get to know you when you dont even present yourself let alone make ANY impression!?
So a completed profile is a must. A picture adds another thousand words to your profile. If you wish to remain anonymous in the beginning a dating profile without a picture is also ok. You can make up for it in your profile details. But please do have something in your profile without having just a single line like some people, which says hot guy looking for a hot girl or are you cute? Then email me or sexy girl wants her cute boy friend or just looking!. I even saw on one dating profile which said oh I was lost .now I am foundlet me out!. Hmmm if it is meant to be funny, at least make sure the sense of humor is easily understood.
Step 4) Using the Dating Site Features
As mentioned above, not all online dating sites have the same feature set. Depending on whether each dating site charges per month or whether they are free, what features they offer as part of their program will also differ
Most dating sites will allow you to post your profile for free. When you browse their existing profiles and you find a person you like to contact then most sites will not let you contact them unless you pay. If the site is a free site then they will most likely allow you to contact them.
Contacting the interested person maybe either via a or an IM Instant Messenger or an internal email via the site. Each of these features will be useful in their own right.
A quick and easy method to show your interest to the person you are interested is to send a . This way you dont have to come up with your own chat up line or other creative ways of getting their attention. The dating site will have predefined setup so you just select one wink you like and then your desired person will have got your .
Sometimes it is better to Instant Message a person especially if you find that person rarely comes and you want to grab their attention when they are online which is quite unusual so you would like to say .
An email to the interested party is better because you can describe yourself better and plant a better first impression. The reason being if you a person and they reject you at that moment because they dont know much about you, some sites may not allow you to contact that person again even by email. This will depend on the dating websites sophistication of their features. Normally, you can contact that person by Instant Messaging and if they reject your IM, you can still email them.
If the online dating site you signed up is fortunate enough to have chat rooms, you can say hi in the chat room and then take the conversation to a private mode for more privacy to converse with that person in a more private setting
Step 5) Take Your Time To Get To Know
Some people who start on dating online rush into things which they later regret. It is critical that you get to know the other person very well before arranging an offline meeting in person
There are several reasons for this. Firstly, your only interaction with the person you just met on the dating site is thru Instant Message, Chat or Email or a combination of these. Sometimes you may have taken the conversation to a phone conversation by exchanging numbers or calling that person. On these mediums the other person can create quite a make believe scenario and in the heat of the moment of attraction with their features as they describe it, or their voice or their words might blind you from your normal logical thinking.
So it is very important to get to know them from all angles before committing to meet them in person. One of the best ways is to ask questions. Especially open ended questions. Whatever you do, do not assume anything about the other person. This is not fair on you because you are not telling yourself the truth, or the other person because you are misjudging them.
When you are ready to meet, choose a place to meet which you feel comfortable with. Be yourself, and enjoy the dating process. Best of all, have fun getting to know the other person. If it is not fun then it is not worth your time. Good Luck!
Joshua Danicio
http://www.articlesbase.com/dating-articles/5-steps-to-successful-online-dating-64122.

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My life has never been a soap opera. It's been relatively uneventful. Before I went to college, the worst thing that ever happened to me is I didn't get my learner's permit on my first try. For a girl who lives outside of southern california and newEngland, I'm pretty spoiled. My family is an upper-middle class family in the heart of central Virginia. It's not exactly the most exciting place to live. In fact, it's downright dull. I wanted to make up a more interesting life for myself to people who would like me for it. I don't lie to people. Honesty is the most important thing to me. Trust is earned and valued. I had a good life with good friends but Iwanted some controversy in my life. I wanted my life to be more interesting. I know it's cliche, but be careful what you wish for. I don't regret the past three and a half years. I would do it all over again. They were the best of my life.
It all started in 2002 when I still had AOLand was allowed only 1 hour of internet a day. I would use it to go into the music chatroom on AOL and pretend to be someone else. Someone I totally made up, but whose life was far more interesting than mine. I didn't get too attached to it and found other things to do by the time I was a senior and we got rid of AOL and got comcast later that year. Ihad unlimited access to the internet but Iplayed neopets every chance II forgot about chatrooms and instant messenger until I went off to college in fall 2003. Freshmen couldn't have cars and I was a social recluse so there wasn't much for me to do but stay in my room. The internet was down for nearly a month because of a virus a freshman brought in with their new computer that ate its way through the routers. Once internet access was restored, however, I downloaded AIM and created a new persona for new people to love.
I called myself Blake, born on March 10, 1986, an 17 year old only child from Maryland who moved to Sacramento California just a couple years ago and loved Good Charlotte and Blink 182. I claimed I was so smart that Iskipped 9th grade. I made up some pretty outrageous things during the first few days to make myself appear worth knowing, because who would ever want to know Robin, an 18 year old college Freshman from Richmond, Virginia who never even left the country, let alone the East Coast. I was a boring person. Boring and ordinary. The first few days I used AIM and its chatrooms, Icouldn't tell the difference between music0 and music1, until a guy named Joe from Michigan told me to come into music0. I was already making friends. People liked me. I liked that. I should've stopped after a few days, but I got so attached that I would stay up all night and miss class so I could make up the sleep that I missed talking to Carrie, Michelle, and Joe the night before.

At first I was worried that Iwould be found out. That someone would track my IP or ask for pictures that I didn't have, or want to talk to me on the phone. It would've been easier that way; I could've just stopped getting online. I could've made a new screen name and I could've been honest. The drama that unfolded over the next few months certainly wouldn't have happened if Iweren't such an attention whore.
I developed a particularly close bond with a girl named Carrie, from New Jersey and one day she confessed to liking me a lot. So much so that it strained our friendship and caused her to lie to me that she was over it. It made talking a little easier but I tried to blow it out of proportion and milk the drama for all it was worth. I complained to as many people as I could about how appalled and hurt I was that she didn't think I deserved to know the truth, and that she couldn't be straight with her feelings about me. It made me sound a lot more trustworthy if I got that upset over someone else's lies.Iadded a twist to the whole situation by claiming to be in love with a girl named Jen, whom I called Smithifer. It was our own little e-triangle. It was some drama, but it wasn't enough. I told a select few people that I was experiencing kidney failure as a direct result of my diabletes I've had all my life.If I didn't get a kidney transplant, I had only 6 months to live. I figured I'd be over the chatroom and my new friends by then.
In my real life, I was experiencing college and living away from home for the first time. I have a desperate desire to please people and I have the hardest time saying no, so I joined a couple BIble groups that were just a waste of time to me. Ifinally couldn't take it anymore and resign myself to complete and total honesty, except on the intet because it's only the internet. It turned out to be my whole life for way too long.

Concerning my situation with Carrie and her unresolved feelings for me, Ibegan to confide in another Jen whom Icalled Jennifer for clarification. Joe began to confide in me about a girl named Ashley who was playing mind games with him and another guy named Shane. She ultimately chose Shane and Joe was crushed but she didn't stop there. She tried to steal Chris away from Lainey while she was still with Shane. And eventually, stole the first and so far only guy I've ever loved. I've never loved anyone more.

His name is Eric and we did not get along at all at first. We clashed over Ashley from the beginning.Even before he cheated with her on me. Carrie and I said what a horrible, heartless, selfish person she is, but he wouldn't listen. Ashley and my relationship was never officially defined as anything. We were nice to each other most of the time, in passing. But we never talked intimately after she thought I betrayed her by talking smack about her behind her back. Maybe that's why she stole my Eric away. But it wasn't until April 2004, only a few weeks after Eric and I decided to date because Ihad recently come out as being gay. Another twist in my internet fantasy life that would haunt me to this day.
Eric thought I was stupid and hyper and a clown. He didn't respect me because he didn't think I respected Ashley, who was still with Shane while she and Eric were gradually getting closer. But one day I said something intelligent and his whole perception of me changed. Since then we were inseparable. We did everything together in the chatroom. We had the same fonts and said the same things and liked the same music and had the same sense of humor. We even liked to annoy the same people. He defended me countless times to numerous people and lost a lot of friends because of it. But he was a pothead and that really bothered me. I tried to get him to stop by claiming that i would cut myself if he smoked weed. I also said that I had a history of mental illness and hospital stays. Apparently the drama with Carrie and Smithifer wasn't enough. I wanted more, and I got it.

Our relationship suffered the biggest blow yet when Lainey told me that Eric was cheating on me withAshley. I couldn't believe it. I was in total shock. I was sick to my stomach. I couldn't stop crying. I couldn't leave my bed for days. Eric had to have known what he was doing. He had to have known he was hurting me. I knew Ashley was a slut and a whore but I didn't think she'd ever had a reason to hurt me. It turns out, she didn't need one. But why did she hurt Shane? It wasn't the first time she took advantage of his good nature and faith in her. Eric's and my relationship, however, had another challenge: the chat's resident stoner, Ron. He was always trying to expose some scandal or secret but also pretended to be everyone's friend. He was definitely two-faced. I was always cared of him telling Eric how I felt and that I didn't trust Eric. Eric hated when Iconfided inRon because he didn't trust Ron, either. Eric wanted the whole mess he caused to go way and my talking to Ron just perpetuated it all. That's whenI realized that my emotions had overpowered my intelligence and logic.
I made Eric feel as guilty as possible as often as I could but I still wanted the whole mess to go away. I wanted to go back when Eric and I had no history with and no attachment to each other. I stumbled upon Ashley's livejournals and read anything I could find about her and Eric but somehow she knew I was lurking. She would come into chat from time to time and talk to random people there, but not any regs. I would just pretend I wasn't around and just read everything she typed. She made me shake and my blood run cold, even after almost a year since she and Eric were finished for good, when she visited him and was fat and ugly; completely different from the fake pictures she sent to everyone. When she came back into the chat for the final time and I saw her screen name after I woke up from my name, i just fell to my knees and sobbed into my mattress. Michelle was there to try to comfort me, but I had lost my mind by then. A few days later, I decided the torment was too great and decided to OD. My body puked up all the pills I took on an empty stomach but later that morning Iwas shaking and couldn't breathe well so my dad took me to the ER and I had to go to the loony bin for a day. I felt so terribly helpless that I wrote an 8 page letter to my doctor and she let me leave after only 24 hours.
It wasn't the first time that Ashley came back to torment me. She came back in October 2004, the first time I thought it was over. I couldn't stand it anymore; I couldn't see the two of them together so I stayed out of the chat and got into bed for several months until I came back home for Christmas break. One night, Eric IMed me, wanting to reconcile, claiming he was done withAshley for good. I believed him and came back to the chat on January 1, appropriately. But a few months later, as previously stated, she DID come back. He WASN'T done with her. And I broke down. She did get to see him, but he didn't want to be with her. They were finally over, but I was always suspicious and made Eric feel guilty every now and then, up until we stopped talking.

Once Eric finally got over Ashley, order was restored the the chat and she never came back. She ended up getting pregnant by some guy named Carl and her daughter will be 4 years old in September. the good times. The good times didn't last long, however. People started growing up and getting real lives. The music0 crew began to disintegrate. Max and Lainey invited me to the powerpuff girls chat where I met a whole new group of people with no sex bots. It was full of mostly arrogant scene kids under legal driving age but I met a kid named Josh who was really nice and fun and actually talked to me all night. Augie would show up from time to time as well. But once I left music0, I lost contact with Michelle, Shane, Carrie, and a lot of others. some had already left, like Joe, Melissa, Jennifer, Dan, and Nicole. n00bs were taking over and it wasn't the same. But neither was PPG. I still came into music0 for a while, until Eric had enough of the lies and secrets. I couldn't tell him the truth so Imade up another vague lie but it didn't suffice this time. Instead of telling him the truth, I decided to end our friendship. By the end of the summer in 2006, word had gotten around that I was the biggest fake in the history of the internet. But they still don't know who I really am. Cindy and Eric still made the occasional attempt to reconnect. But as the months and years wore on, their attempts came less and less often.

I decided that the best thing for me was to get back to the real world so I contacted several of my old high school friends and got together with them. I went to see Fall Out Boy with one of my friends whom I've known since elementary school. I even made some new friends and got a new boyfriend. One that I could talk to, not just in an IM window. I think of everyone less each day than I did the day before. Sometimes days, even weeks go by when I don't think of them at all, until a thought of them blindsides me on some idle afternoon or in the middle of the night. But lately I've been thinking about them a lot, even Ashley. I don't think I'll ever completely stop thinking about them, and I know I'll never forget them. But it's a lot easier to deal with the loss when I have a real life to fall back on.
With the help of Max, a hacker from Florida, I stole all her internet aliases from every imaginable program/site. I even found more of her online journals and took them over, too. I told Eric and he thought it was so funny and wanted to join in. I was so relieved because I thought he would be upset that I was still obsessing over Ashley. To this day, I still check her myspace to see if it's still private. I still look at Eric's facebook and myspace. I still see if Michelle has updated her livejournal. She's married now. I've saved chats, IMs, pictures, and drawings from everyone and they're on a CDin my room. I save the pictures I find onEric's facebook. I wonder if they still think about me or if I'm the only one who reminisces about music0. We had a lot of fun. A bunch of us would go into other chatrooms and scroll the star of David on multiple screen names for hours at a time. We played scrambler where the only answer I wanted to get right was Good Charlotte. I was so good at the states game and got so mad when I lost because of lag. I'd laugh so much with those people. I wish I still knew them.
Timeline:
February 2000 I finally get AOL
April 2002 I semi-often visit the music chat on AOL, pretending to be someone I'm not
October 2002 I get comcast cable internet
August 2003 I go away to college
September 2003 I pretend to be 17 year old Blake Randall from Sacramento, California
March 2004 I come out as being gay
April 2004 Eric and I are boyfriend and boyfriend
April 2004 Eric cheats on me with Ashley
May 2004 I find out
October 2004 Eric and I break up and I leave for a few months
December 2004 Eric wants to reconcile
January 2005 I return to the music0 chat
March 2005 Ashley returns and wants to visit Eric
March 2005 I go off the deep end and try to kill myself via overdose, and subsequently go to the ER
April 2005 to December 2005 I steal Ashley's myspaces, livejournals, greatestjournals, xangas, email addresses, and AIM screen names with the help of Max, the resident hax0r of music0
March 2006 Eric finally had enough of my lies and secrets but I still couldn't tell him the truth. We stop talking
April 2006 I try to contact old friends from high school
July 2006 I meet Patrick in REAL life and start dating him.
July 2006 to March 2007 Eric tries to reconcile but I couldn't face the truth and don't respond to his efforts
Sometime in 2007 the music0 crew disbands
June 2008 Cindy, an on again/off again chat reg gets a summer job with Eric at a summer camp and they begin dating
December 2008 Eric moves to Tampa to attend college with Cindy.

Eric We happened to find the music0 chat around the same time. So close together, in fact, that I don't know which one of us was there first. He likes hip hop and smokes a lot of weed so he and Ashley immediately formed a friendship based on common interests. He was my first and only e-boyfriend and he never considered us to be a real couple. I've never gotten over him and I don't ever want to forget about him
Ashley She was the chat's resident slutbag. She played Joe and Shane, tried to cheat on Shane once with Chris (who was dating Lainey at the time) and started dating Eric when she knew that he was with me. She's pretty much a heartless bitch.

Joe He's a little slow, but he has the best of intentions and a good heart. He left the chat not long after it came out that Eric was cheating on me with Ashley, whom Joe was planning to meet in Las Vegas in July 2004.

Shane I didn't know him very well for the first few months, but when we had heartache in common, we really bonded and he's the nicest, smartest guy I've ever met. He didn't deserve to get hurt like he did.He likes metal and hockey.
Chris He acted a lot older than he was. He had a tough guy, punk rock persona but it soon melted away and he showed that he's a sweet guy but doesn't warm up to new people easily. He was tested by Ashley just after he and Lainey started dating, but he resisted her.
Lainey She's the one who told me about Eric and Ashley. She always made sure everyone was alright and did whatever she could to make them feel better.

Jen/Smithifer I met her the very first time I was in music. It was her first time there, too. I don't know what it was that made us instantly click, but she was my first friend from the chat.

Jennifer She was my best friend in the chat, even though I didn't start talking to her until I needed someone to share my dramatic life with. She's a good listener and a genuine person. I could tell her anything and we would talk for hours.

Ron is unpredictable and not to be trusted but I wanted any kind of sympathy I could get from anyone who would listen so I confided in him when I had no one else, despite my better judgment. He was a shape shifter, and I could never tell if he was being serious or not so he made me really nervous.

Carrie she was the first one who showed me her pictures in chat and I was her little brother and she was my big sister. After our friendship changed, I liked to amuse myself by annoying her with Eric.

Michelle We didn't always get along until she told me about how poorly Ashley treated her, too. I felt sorry for her and saw that she really is a good, caring person. She sent me a birthday card she made for me. She was there the night I saw Ashley and Eric talking in the chat for the first time in months before Iwas sent to the loony bin. She was always the voice of reason.

Cindy she was 14 when I first met her. She liked Eric and she told me, so I appreciated her honesty. She said that she wouldn't go after him as long as I was still not over him. After I abandoned my friendships though, I shouldn't mind that they're dating but I do because I still want to be with him and now they're living together. I'm secretly hoping it won't work out, even though she has every right to date him. I don't deserve to get what I want.

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My life has never been a soap opera. It's been relatively uneventful. Before I went to college, the worst thing that ever happened to me is I didn't get my learner's permit on my first try. For a girl who lives outside of southern california and newEngland, I'm pretty spoiled. My family is an upper-middle class family in the heart of central Virginia. It's not exactly the most exciting place to live. In fact, it's downright dull. I wanted to make up a more interesting life for myself to people who would like me for it. I don't lie to people. Honesty is the most important thing to me. Trust is earned and valued. I had a good life with good friends but Iwanted some controversy in my life. I wanted my life to be more interesting. I know it's cliche, but be careful what you wish for. I don't regret the past three and a half years. I would do it all over again. They were the best of my life.
It all started in 2002 when I still had AOLand was allowed only 1 hour of internet a day. I would use it to go into the music chatroom on AOL and pretend to be someone else. Someone I totally made up, but whose life was far more interesting than mine. I didn't get too attached to it and found other things to do by the time I was a senior and we got rid of AOL and got comcast later that year. Ihad unlimited access to the internet but Iplayed neopets every chance II forgot about chatrooms and instant messenger until I went off to college in fall 2003. Freshmen couldn't have cars and I was a social recluse so there wasn't much for me to do but stay in my room. The internet was down for nearly a month because of a virus a freshman brought in with their new computer that ate its way through the routers. Once internet access was restored, however, I downloaded AIM and created a new persona for new people to love.
I called myself Blake, born on March 10, 1986, an 17 year old only child from Maryland who moved to Sacramento California just a couple years ago and loved Good Charlotte and Blink 182. I claimed I was so smart that Iskipped 9th grade. I made up some pretty outrageous things during the first few days to make myself appear worth knowing, because who would ever want to know Robin, an 18 year old college Freshman from Richmond, Virginia who never even left the country, let alone the East Coast. I was a boring person. Boring and ordinary. The first few days I used AIM and its chatrooms, Icouldn't tell the difference between music0 and music1, until a guy named Joe from Michigan told me to come into music0. I was already making friends. People liked me. I liked that. I should've stopped after a few days, but I got so attached that I would stay up all night and miss class so I could make up the sleep that I missed talking to Carrie, Michelle, and Joe the night before.

At first I was worried that Iwould be found out. That someone would track my IP or ask for pictures that I didn't have, or want to talk to me on the phone. It would've been easier that way; I could've just stopped getting online. I could've made a new screen name and I could've been honest. The drama that unfolded over the next few months certainly wouldn't have happened if Iweren't such an attention whore.
I developed a particularly close bond with a girl named Carrie, from New Jersey and one day she confessed to liking me a lot. So much so that it strained our friendship and caused her to lie to me that she was over it. It made talking a little easier but I tried to blow it out of proportion and milk the drama for all it was worth. I complained to as many people as I could about how appalled and hurt I was that she didn't think I deserved to know the truth, and that she couldn't be straight with her feelings about me. It made me sound a lot more trustworthy if I got that upset over someone else's lies.Iadded a twist to the whole situation by claiming to be in love with a girl named Jen, whom I called Smithifer. It was our own little e-triangle. It was some drama, but it wasn't enough. I told a select few people that I was experiencing kidney failure as a direct result of my diabletes I've had all my life.If I didn't get a kidney transplant, I had only 6 months to live. I figured I'd be over the chatroom and my new friends by then.
In my real life, I was experiencing college and living away from home for the first time. I have a desperate desire to please people and I have the hardest time saying no, so I joined a couple BIble groups that were just a waste of time to me. Ifinally couldn't take it anymore and resign myself to complete and total honesty, except on the intet because it's only the internet. It turned out to be my whole life for way too long.

Concerning my situation with Carrie and her unresolved feelings for me, Ibegan to confide in another Jen whom Icalled Jennifer for clarification. Joe began to confide in me about a girl named Ashley who was playing mind games with him and another guy named Shane. She ultimately chose Shane and Joe was crushed but she didn't stop there. She tried to steal Chris away from Lainey while she was still with Shane. And eventually, stole the first and so far only guy I've ever loved. I've never loved anyone more.

His name is Eric and we did not get along at all at first. We clashed over Ashley from the beginning.Even before he cheated with her on me. Carrie and I said what a horrible, heartless, selfish person she is, but he wouldn't listen. Ashley and my relationship was never officially defined as anything. We were nice to each other most of the time, in passing. But we never talked intimately after she thought I betrayed her by talking smack about her behind her back. Maybe that's why she stole my Eric away. But it wasn't until April 2004, only a few weeks after Eric and I decided to date because Ihad recently come out as being gay. Another twist in my internet fantasy life that would haunt me to this day.
Eric thought I was stupid and hyper and a clown. He didn't respect me because he didn't think I respected Ashley, who was still with Shane while she and Eric were gradually getting closer. But one day I said something intelligent and his whole perception of me changed. Since then we were inseparable. We did everything together in the chatroom. We had the same fonts and said the same things and liked the same music and had the same sense of humor. We even liked to annoy the same people. He defended me countless times to numerous people and lost a lot of friends because of it. But he was a pothead and that really bothered me. I tried to get him to stop by claiming that i would cut myself if he smoked weed. I also said that I had a history of mental illness and hospital stays. Apparently the drama with Carrie and Smithifer wasn't enough. I wanted more, and I got it.

Our relationship suffered the biggest blow yet when Lainey told me that Eric was cheating on me withAshley. I couldn't believe it. I was in total shock. I was sick to my stomach. I couldn't stop crying. I couldn't leave my bed for days. Eric had to have known what he was doing. He had to have known he was hurting me. I knew Ashley was a slut and a whore but I didn't think she'd ever had a reason to hurt me. It turns out, she didn't need one. But why did she hurt Shane? It wasn't the first time she took advantage of his good nature and faith in her. Eric's and my relationship, however, had another challenge: the chat's resident stoner, Ron. He was always trying to expose some scandal or secret but also pretended to be everyone's friend. He was definitely two-faced. I was always cared of him telling Eric how I felt and that I didn't trust Eric. Eric hated when Iconfided inRon because he didn't trust Ron, either. Eric wanted the whole mess he caused to go way and my talking to Ron just perpetuated it all. That's whenI realized that my emotions had overpowered my intelligence and logic.
I made Eric feel as guilty as possible as often as I could but I still wanted the whole mess to go away. I wanted to go back when Eric and I had no history with and no attachment to each other. I stumbled upon Ashley's livejournals and read anything I could find about her and Eric but somehow she knew I was lurking. She would come into chat from time to time and talk to random people there, but not any regs. I would just pretend I wasn't around and just read everything she typed. She made me shake and my blood run cold, even after almost a year since she and Eric were finished for good, when she visited him and was fat and ugly; completely different from the fake pictures she sent to everyone. When she came back into the chat for the final time and I saw her screen name after I woke up from my name, i just fell to my knees and sobbed into my mattress. Michelle was there to try to comfort me, but I had lost my mind by then. A few days later, I decided the torment was too great and decided to OD. My body puked up all the pills I took on an empty stomach but later that morning Iwas shaking and couldn't breathe well so my dad took me to the ER and I had to go to the loony bin for a day. I felt so terribly helpless that I wrote an 8 page letter to my doctor and she let me leave after only 24 hours.
It wasn't the first time that Ashley came back to torment me. She came back in October 2004, the first time I thought it was over. I couldn't stand it anymore; I couldn't see the two of them together so I stayed out of the chat and got into bed for several months until I came back home for Christmas break. One night, Eric IMed me, wanting to reconcile, claiming he was done withAshley for good. I believed him and came back to the chat on January 1, appropriately. But a few months later, as previously stated, she DID come back. He WASN'T done with her. And I broke down. She did get to see him, but he didn't want to be with her. They were finally over, but I was always suspicious and made Eric feel guilty every now and then, up until we stopped talking.

Once Eric finally got over Ashley, order was restored the the chat and she never came back. She ended up getting pregnant by some guy named Carl and her daughter will be 4 years old in September. the good times. The good times didn't last long, however. People started growing up and getting real lives. The music0 crew began to disintegrate. Max and Lainey invited me to the powerpuff girls chat where I met a whole new group of people with no sex bots. It was full of mostly arrogant scene kids under legal driving age but I met a kid named Josh who was really nice and fun and actually talked to me all night. Augie would show up from time to time as well. But once I left music0, I lost contact with Michelle, Shane, Carrie, and a lot of others. some had already left, like Joe, Melissa, Jennifer, Dan, and Nicole. n00bs were taking over and it wasn't the same. But neither was PPG. I still came into music0 for a while, until Eric had enough of the lies and secrets. I couldn't tell him the truth so Imade up another vague lie but it didn't suffice this time. Instead of telling him the truth, I decided to end our friendship. By the end of the summer in 2006, word had gotten around that I was the biggest fake in the history of the internet. But they still don't know who I really am. Cindy and Eric still made the occasional attempt to reconnect. But as the months and years wore on, their attempts came less and less often.

I decided that the best thing for me was to get back to the real world so I contacted several of my old high school friends and got together with them. I went to see Fall Out Boy with one of my friends whom I've known since elementary school. I even made some new friends and got a new boyfriend. One that I could talk to, not just in an IM window. I think of everyone less each day than I did the day before. Sometimes days, even weeks go by when I don't think of them at all, until a thought of them blindsides me on some idle afternoon or in the middle of the night. But lately I've been thinking about them a lot, even Ashley. I don't think I'll ever completely stop thinking about them, and I know I'll never forget them. But it's a lot easier to deal with the loss when I have a real life to fall back on.
With the help of Max, a hacker from Florida, I stole all her internet aliases from every imaginable program/site. I even found more of her online journals and took them over, too. I told Eric and he thought it was so funny and wanted to join in. I was so relieved because I thought he would be upset that I was still obsessing over Ashley. To this day, I still check her myspace to see if it's still private. I still look at Eric's facebook and myspace. I still see if Michelle has updated her livejournal. She's married now. I've saved chats, IMs, pictures, and drawings from everyone and they're on a CDin my room. I save the pictures I find onEric's facebook. I wonder if they still think about me or if I'm the only one who reminisces about music0. We had a lot of fun. A bunch of us would go into other chatrooms and scroll the star of David on multiple screen names for hours at a time. We played scrambler where the only answer I wanted to get right was Good Charlotte. I was so good at the states game and got so mad when I lost because of lag. I'd laugh so much with those people. I wish I still knew them.
Timeline:
February 2000 I finally get AOL
April 2002 I semi-often visit the music chat on AOL, pretending to be someone I'm not
October 2002 I get comcast cable internet
August 2003 I go away to college
September 2003 I pretend to be 17 year old Blake Randall from Sacramento, California
March 2004 I come out as being gay
April 2004 Eric and I are boyfriend and boyfriend
April 2004 Eric cheats on me with Ashley
May 2004 I find out
October 2004 Eric and I break up and I leave for a few months
December 2004 Eric wants to reconcile
January 2005 I return to the music0 chat
March 2005 Ashley returns and wants to visit Eric
March 2005 I go off the deep end and try to kill myself via overdose, and subsequently go to the ER
April 2005 to December 2005 I steal Ashley's myspaces, livejournals, greatestjournals, xangas, email addresses, and AIM screen names with the help of Max, the resident hax0r of music0
March 2006 Eric finally had enough of my lies and secrets but I still couldn't tell him the truth. We stop talking
April 2006 I try to contact old friends from high school
July 2006 I meet Patrick in REAL life and start dating him.
July 2006 to March 2007 Eric tries to reconcile but I couldn't face the truth and don't respond to his efforts
Sometime in 2007 the music0 crew disbands
June 2008 Cindy, an on again/off again chat reg gets a summer job with Eric at a summer camp and they begin dating
December 2008 Eric moves to Tampa to attend college with Cindy.

Eric We happened to find the music0 chat around the same time. So close together, in fact, that I don't know which one of us was there first. He likes hip hop and smokes a lot of weed so he and Ashley immediately formed a friendship based on common interests. He was my first and only e-boyfriend and he never considered us to be a real couple. I've never gotten over him and I don't ever want to forget about him
Ashley She was the chat's resident slutbag. She played Joe and Shane, tried to cheat on Shane once with Chris (who was dating Lainey at the time) and started dating Eric when she knew that he was with me. She's pretty much a heartless bitch.

Joe He's a little slow, but he has the best of intentions and a good heart. He left the chat not long after it came out that Eric was cheating on me with Ashley, whom Joe was planning to meet in Las Vegas in July 2004.

Shane I didn't know him very well for the first few months, but when we had heartache in common, we really bonded and he's the nicest, smartest guy I've ever met. He didn't deserve to get hurt like he did.He likes metal and hockey.
Chris He acted a lot older than he was. He had a tough guy, punk rock persona but it soon melted away and he showed that he's a sweet guy but doesn't warm up to new people easily. He was tested by Ashley just after he and Lainey started dating, but he resisted her.
Lainey She's the one who told me about Eric and Ashley. She always made sure everyone was alright and did whatever she could to make them feel better.

Jen/Smithifer I met her the very first time I was in music. It was her first time there, too. I don't know what it was that made us instantly click, but she was my first friend from the chat.

Jennifer She was my best friend in the chat, even though I didn't start talking to her until I needed someone to share my dramatic life with. She's a good listener and a genuine person. I could tell her anything and we would talk for hours.

Ron is unpredictable and not to be trusted but I wanted any kind of sympathy I could get from anyone who would listen so I confided in him when I had no one else, despite my better judgment. He was a shape shifter, and I could never tell if he was being serious or not so he made me really nervous.

Carrie she was the first one who showed me her pictures in chat and I was her little brother and she was my big sister. After our friendship changed, I liked to amuse myself by annoying her with Eric.

Michelle We didn't always get along until she told me about how poorly Ashley treated her, too. I felt sorry for her and saw that she really is a good, caring person. She sent me a birthday card she made for me. She was there the night I saw Ashley and Eric talking in the chat for the first time in months before Iwas sent to the loony bin. She was always the voice of reason.

Cindy she was 14 when I first met her. She liked Eric and she told me, so I appreciated her honesty. She said that she wouldn't go after him as long as I was still not over him. After I abandoned my friendships though, I shouldn't mind that they're dating but I do because I still want to be with him and now they're living together. I'm secretly hoping it won't work out, even though she has every right to date him. I don't deserve to get what I want.

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To the relevant readers interested in ITIL version 3 Foundations Certification, here's a sample exam paper.

I recently cleared ITIL with a 100% and thought I would share some of the sample exam paper.

Hope you would find it useful.

Please subscribe to the blog and visit often as there will be more sample papers posted


QUESTION :1 Which of the following questions does guidance in Service Strategy help answer?
1: What services should we offer and to whom?
2: How do we differentiate ourselves from competing alternatives?
3: How do we truly create value for our customers?
A.1 only
B.2 only
C.3 only
D.All of the above
Answer: D
QUESTION :2. Which of the following is NOT a responsibility of the Service Design Manager?
A.Design and maintain all necessary Service Transition packages
B.Produce quality, secure and resilient designs for new or improved services, technology architecture, processes
or measurement systems that meet all the agreed current and future IT requirements of the organisation
C.Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service
designs that are produced
D.Measuring the effectiveness and efficiency of Service Design and the supporting processes
Answer: A
QUESTION :3. Which of the following are valid examples of business value measures?
1: Customer retention
2: Time to market
3: Service Architecture
4: Market share
A.1 and 2 only
B.2 and 4 only
C.All of the above
D.1, 2 and 4 only
Answer: D
QUESTION :4. Understanding customer usage of services and how this varies over time is part of which process?
TestInside EX0-101
A.Service Portfolio Management
B.Service Level Management
C.Component Capacity Management
D.Demand Management
Answer: D
QUESTION :5. The MAIN objective of Service Level Management is:
A.To carry out the Service Operations activities needed to support current IT services
B.To ensure that sufficient capacity is provided to deliver the agreed performance of services
C.To create and populate a Service Catalogue
D.To ensure that an agreed level of IT service is provided for all current IT services
Answer: D
QUESTION :6. Which of the following are responsibilities of a Service Level Manager?
1: Agreeing targets in Service Level Agreements (SLAs)
2: Designing technology architectures to support the service
3: Ensuring required contracts and agreements are in place
A.All of the above
B.2 and 3 only
C.1 and 2 only
D.1 and 3 only
Answer: D
QUESTION :7. Which of the following is a good metric for measuring the effectiveness of Service Level Management?
A.Customer satisfaction score
B.Average number of daily Incidents managed by each service agent
C.Number of services in the Service Portfolio
D.Number of services deployed within agreed times
Answer: A
TestInside EX0-101
QUESTION :8. Major Incidents require:
A.Separate procedures
B.Less urgency
C.Longer timescales
D.Less documentation
Answer: A
QUESTION :9. Which of the following should be done when closing an Incident?
1: Check the Incident categorization and correct it if necessary
2: Decide whether a Problem needs to be logged
A.1 only
B.Both of the above
C.2 only
D.None of the above
Answer: B
QUESTION :10. Which of the following is NOT a valid objective of Request Fulfilment?
A.To provide information to users about what services are available and how to request them
B.To update the Service Catalogue with services that may be requested through the Service Desk
C.To provide a channel for users to request and receive standard services
D.To source and deliver the components of standard services that have been requested
Answer: B
QUESTION :11. Which of the following would NOT be a task carried out by the Request Fulfilment process?
A.The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
B.Provision of a channel for users to request and receive standard services for which a pre-defined approval and
qualification process exists
C.Provision of information to users and customers about the availability of services and the procedure for
obtaining them
D.Provision of information used to compare actual performance against design standards
Answer: D

QUESTION :12. How many numbered steps are in the Continual Service Improvement (CSI) process?
A.7
B.4
C.6
D.11
Answer: A
QUESTION :13. Which Functions are included in IT Operations Management?
A.Network Management and Application Management
B.Technical Management and Application Management
C.IT Operations Control and Facilities Management
D.Facilities Management and Technical Management
Answer: C
QUESTION :14. The ITIL CORE publications are structured around the Service Lifecycle. Which of the following
statements about the ITIL COMPLEMENTARY guidance is CORRECT?
A.It is also structured around the Service Lifecycle
B.It provides guidance to specific industry sectors and types of organization
C.It consists of five publications
D.It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000
Answer: B
QUESTION :15. Which of the following should be supported by technology?
1: Verification of Configuration Management System (CMS) data
2: Control of user desk-tops
3: Creation and use of diagnostic scripts
4: Visibility of overall IT Service performance
A.2, 3 and 4 only
B.1, 2 and 3 only
C.1, 3 and 4 only
D.All of the above
Answer: D

QUESTION :16. Which of the following CANNOT be provided by a tool?
A.Knowledge
B.Information
C.Wisdom
D.Data
Answer: C
QUESTION :17. The BEST Processes to automate are those that are:
A.Carried out by Service Operations
B.Carried out by lots of people
C.Critical to the success of the business mission
D.Simple and well understood
Answer: D
QUESTION :18. Which of the following areas would technology help to support during the Service Operation
phase of the Lifecycle?
1: Identifying configuration of user desktop PCs when Incidents are logged
2: Control of user desk-top PCs
3: Create and use diagnostic scripts
4: Dashboard type technology
A.1, 2 and 3 only
B.All of the above
C.1, 3 and 4 only
D.2, 3 and 4 only
Answer: B
QUESTION :19. Which of the following are the two primary elements that create value for customers?
A.Value on Investment (VOI), Return on Investment (ROI)
B.Customer and User satisfaction
C.Understanding Service Requirements and Warranty
D.Utility and Warranty
Answer: D

QUESTION :20. What is the Service Pipeline?
A.All services that are at a conceptual or development stage, or are undergoing testing
B.All services except those that have been retired
C.All services that are contained within the Service Level Agreement (SLA)
D.All complex multi-user services
Answer: A
QUESTION :21. What are the types of activity within Demand Management?
A.Activity based, Access Management
B.Activity based, Business activity patterns and user profiles
C.Analytical based, Business activity patterns and user profiles
D.Analytical based, Shaping user behaviour
Answer: B
QUESTION :22. Which of the following is NOT a purpose of Service Transition?
A.To ensure that a service can be managed, operated and supported
B.To provide training and certification in project management
C.To provide quality knowledge of Change, Release and Deployment Management
D.To plan and manage the capacity and resource requirements to manage a Release
Answer: B
QUESTION :23. Which of the following statements BEST describes a Definitive Media Library (DML)?
A.A secure location where definitive hardware spares are held
B.A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and
protected
C.A database that contains definitions of all media CIs
D.A secure library where definitive authorised versions of all software and back-ups are stored and protected
Answer: B

QUESTION :24. One organisation provides and manages an entire business process or function for another
organisation. This is know as:
A.Business Process Management
B.Business Function Outsourcing
C.Business Process Outsourcing
D.Knowledge Process Outsourcing
Answer: C
QUESTION :25. Which Service Design process makes the most use of data supplied by Demand Management?
A.Service Catalogue Management
B.Service Level Management
C.IT Service Continuity Management
D.Capacity Management
Answer: D
QUESTION :26. What is the BEST description of the purpose of Service Operation?
A.To decide how IT will engage with suppliers during the Service Management Lifecycle
B.To proactively prevent all outages to IT Services
C.To design and build processes that will meet business needs
D.To deliver and manage IT Services at agreed levels to business users and customers
Answer: D
QUESTION :27. Availability Management is responsible for availability the of:
A.Services and Components
B.Services and Business Processes
C.Components and Business Processes
D.Services, Components and Business Processes
Answer: A

QUESTION :28. Which of the following is a sub-process of Capacity Management?
A.Component Capacity Management
B.Process Capacity Management
C.Technology Capacity Management
D.Capability Capacity Management
Answer: A
QUESTION :29. The group that authorises Changes that must be installed faster than the normal process is called the:
A.Technical Management
B.Emergency Change Advisory Board (ECAB)
C.Urgent Change Board (UCB)
D.Urgent Change Authority (UCA)
Answer: B
QUESTION :30. Which of the following statements BEST describes the aims of Release and Deployment Management?
A.To build, test and deliver the capability to provide the services specified by Service Design and that will
accomplish the stakeholders requirements and deliver the intended objectives
B.To ensure that each Release package specified by Service Design consists of a set of related assets and service
components that are compatible with each other
C.To ensure that all Release and Deployment packages can be tracked, installed, tested, verified and/or uninstalled
or backed out if appropriate
D.To record and manage deviations, risks and issues related to the new or changed service
Answer: A
QUESTION :31. Which of the following is step 1 in the 7 Step Improvement Process?
A.Prepare for action
B.Define what you should measure
C.Where are we now?
D.Identify gaps in Service Level Agreement (SLA) achievement
Answer: B

QUESTION :32. Which of the following is NOT a FUNCTION?
A.Application Management
B.Service Desk
C.Incident Management
D.Technical Management
Answer: C
QUESTION :33. Which of the following BEST describes a Service Desk?
A.A process within Service Operation providing a single point of contact
B.A dedicated number of staff handling service requests
C.A dedicated number of staff answering questions from users
D.A dedicated number of staff handling Incidents and service requests
Answer: D
QUESTION :34. Which of these activities would you expect to be performed by a Service Desk?
1: Logging details of Incidents and service requests
2: Providing first-line investigation and diagnosis
3: Restoring service
4: Diagnosing the root-cause of problems
A.All of the above
B.1, 2 and 3 only
C.1, 2 and 4 only
D.2, 3 and 4 only
Answer: B
QUESTION :35. Which of the following functions would be responsible for management of a data centre?
A.Technical Management
B.Service Desk
C.IT Operations Control
D.Facilities Management
Answer: D

QUESTION :36. Governance is concerned with:
A.Measuring and improving the efficiency and effectiveness of processes
B.Ensuring that defined strategy is actually followed
C.Reducing the total cost of providing services
D.Ensuring that agreed Service Level Requirements are met
Answer: B
QUESTION :37. A risk is:
A.Something that won't happen
B.Something that will happen
C.Something that has happened
D.Something that might happen
Answer: D
QUESTION :38. Which of the following BEST describes when a Known Error record should be raised?
A.A Known Error should not be raised until a temporary resolution or workaround has been found
B.A Known Error should be raised at any time that it would be useful to do so
C.As soon as it becomes obvious that a quick resolution of the Problem will not be found
D.Immediately following the Problem resolution, so a permanent historical record of all actions is retained in case
of a recurrence
Answer: B
QUESTION :39. IT Operations Management have been asked by a customer to carry out a non-standard activity,
that will cause them to miss an agreed service level target. How should they respond?
A.Refuse the request because they must operate the service to meet the agreed service levels
B.Make a decision based on balancing stability and responsiveness
C.Accept the request as they must support customer business outcomes
D.They should escalate this decision to Service Strategy
Answer: B
QUESTION :40. Which process is responsible for recording relationships between service components?

A.Service Level Management
B.Service Portfolio Management
C.Service Asset and Configuration Management
D.Incident Management
Answer: C
QUESTION :41. A single Release unit, or a structured set of Release units can be defined within:
A.The RACI Model
B.A Release Package
C.A Request Model
D.The Plan, Do, Check, Act (PDCA) cycle
Answer: B
QUESTION :42. Which of the following might be used to define how a future Problem or Incident could be managed?
1: Incident Model
2: Known Error Record
A.1 only
B.2 only
C.Both of the above
D.Neither of the above
Answer: C
QUESTION :43. Which process is responsible for low risk, frequently occurring, low cost changes?
A.Demand Management
B.Incident Management
C.Release and Deployment Management
D.Request Fulfilment
Answer: D
QUESTION :44. Which role is accountable for a specific service within an organisation?
A.The Service Level Manager

B.The Business Relationship Manager
C.The Service Owner
D.The Service Continuity Manager
Answer: C
QUESTION :45. Which of the following is NOT an aim of the Change Management process?
A.Overall business risk is optimised
B.Standardised methods and procedures are used for efficient and prompt handling of all Changes
C.All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management
System (CMS)
D.All budgets and expenditures are accounted for
Answer: D
QUESTION :46. Which of the following is NOT one of the five individual aspects of Service Design?
A.The design of the Service Portfolio, including the Service Catalogue
B.The design of new or changed services
C.The design of Market Spaces
D.The design of the technology architecture and management systems
Answer: C
QUESTION :47. One of the five major aspects of Service Design is the design of service solutions. Which of the
following does this include?
A.Only capabilities needed and agreed
B.Only resources and capabilities needed
C.Only requirements needed and agreed
D.Requirements, resources and capabilities needed and agreed
Answer: D
QUESTION :48. Which of the following is a valid role in the RACI Authority Matrix?
A.Configuration
B.Consulted
C.Complex
D.Controlled
Answer: B

QUESTION :49. What is a RACI model used for?
A.Performance analysis
B.Recording Configuration Items
C.Monitoring services
D.Defining roles and responsibilities
Answer: D
QUESTION :50. Which of the following models would be most useful in helping to define an organisational structure?
A.RACI Model
B.Service Model
C.Continual Service Improvement (CSI) Model
D.Plan, Do, Check, Act (PDCA) Model
Answer: A
QUESTION :51. Which of the following is NOT the responsibility of the Service Catalogue Manager?
A.Ensuring that information in the Service Catalogue is accurate
B.Ensuring that information within the Service Pipeline is accurate
C.Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
D.Ensuring that all operational services are recorded in the Service Catalogue
Answer: B
QUESTION :52. Which of the following delivery strategies is described as, "Formal arrangements between two
or more organisations to work together to design, develop, transition, maintain, operate and/or support IT services"?
A.Outsourcing
B.Application Service Provision
C.Multi-sourcing
D.Knowledge Process Outsourcing
TestInside EX0-101
Answer: C
QUESTION :53. To add value to the business, what are the four reasons to monitor and measure?
A.Validate; Direct; Justify; Intervene
B.Report; Manage; Improve; Extend
C.Manage; Monitor; Diagnose; Intervene
D.Plan; Predict; Report; Justify
Answer: A
QUESTION :54. Which of the following provides resources to resolve operational and support issues during
Release and Deployment?
A.Early Life Support
B.Service Test Manager
C.Evaluation
D.Release Packaging and Build Manager
Answer: A
QUESTION :55. What does a service always deliver to customers?
A.Applications
B.Infrastructure
C.Value
D.Resources
Answer: C
QUESTION :56. Who owns the specific costs and risks associated with providing a service?
A.The Service Provider
B.The Service Level Manager
C.The Customer
D.Resources
Answer: A


QUESTION :57. Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
A.Service Design
B.Service Transition
C.Service Strategy
D.Service Operation
Answer: C
QUESTION :58. Which of the following is MOST concerned with the design of new or changed services?
A.Change Management
B.Service Transition
C.Service Strategy
D.Service Design
Answer: D
QUESTION :59. Which of the following are benefits that implementing Service Transition could provide to the business?
1: Ability to adapt quickly to new requirements
2: Reduced cost to design new services
3: Improved success in implementing changes
A.1 and 2 only
B.2 and 3 only
C.1 and 3 only
D.All the above
Answer: C
QUESTION :60. Which of the following sentences BEST describes a Standard Change?
A.A Change to the service provider's established policies and guidelines
B.A Change that correctly follows the required Change process
C.A pre-authorised Change that has an accepted and established procedure
D.A Change that is made as the result of an audit
Answer: C

QUESTION :61. Which of the following are activities that would be carried out by Supplier Management?
1: Management and review of Organisational Level Agreements (OLAs)
2: Evaluation and selection of suppliers
3: Ongoing management of suppliers
A.1 and 2 only
B.1 and 3 only
C.2 and 3 only
D.All of the above
Answer: C
QUESTION :62. Which stages of the Service Lifecycle does the 7 Step Improvement Process apply to?
A.Service Operation
B.Service Transition and Service Operation
C.Service Design, Service Transition and Service Operation
D.Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
Answer: D
QUESTION :63. Which of the following is the CORRECT description of the Seven R's of Change Management?
A.A set of questions that should be asked to help understand the impact of Changes
B.A seven step process for releasing Changes into production
C.A set of questions that should be asked when reviewing the success of a recent Change
D.A definition of the roles and responsibilities required for Change Management
Answer: A
QUESTION :64. Which of the following statements is CORRECT? An Event could be caused by:
1: An exception to normal operation, such as a device exceeding a threshold or an unauthorized Configuration
Item (CI) being detected on the network
2: Normal operation, such as a user logging into an application or an email reaching its intended recipient
A.2 only
B.1 only
C.Both of the above
D.Neither of the above
Answer: C

QUESTION :65. Which of the following is the BEST definition of the term Service Management?
A.A set of specialised organisational capabilities for providing value to customers in the form of services
B.A group of interacting, interrelated, or independent components that form a unified whole, operating together
for a common purpose
C.The management of functions within an organisation to perform certain activities
D.Units of organisations with roles to perform certain activities
Answer: A
QUESTION :66. Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners
Answer: C
QUESTION :67. "Service Management is a set of specialised organisational capabilities for providing value to
customers in the form of services".
These specialised organisational capabilities include which of the following?
A.Applications and Infrastructure
B.Functions and Processes
C.Service Pipeline and Service Catalogue
D.Markets and Customers
Answer: B
QUESTION :68. The left-hand side of the Service V Model represents requirements and specifications.
What does the right-hand side of the Service V Model represent?
A.Validation and Testing
B.The business value that can be expected from a given service
C.Performance and capacity requirements of services and IT infrastructure
D.Roles and responsibilities required for an effective Service Management implementation
Answer: A

QUESTION :69. An IT department is under pressure to cut costs. As a result, the quality of services has started
to suffer. What imbalance does this represent?
A.Extreme focus on cost
B.Extreme focus on quality
C.Excessively proactive
D.Excessively reactive
Answer: A
QUESTION :70. What would be the next step in the Continual Service Improvement (CSI) Model after:
1: What is the vision?
2: Where are we now?
3: Where do we want to be?
4: How do we get there?
5: Did we get there?
6: ?
A.What is the Return On Investment (ROI)?
B.How much did it cost?
C.How do we keep the momentum going?
D.What is the Value On Investment (VOI)?
Answer: C
QUESTION :71. Order the following Continual Service Improvement (CSI) implementation steps into the correct
sequence in alignment with the Plan, Do, Check, Act (PDCA) model.
1: Allocate roles and responsibilities to work on CSI initiatives
2: Measure and review that the CSI plan is executed and its objectives are being achieved
3: Identify the scope, objectives and requirements for CSI
4: Implement CSI enhancement
A.3-1-2-4
B.3-4-2-1
C.1-3-2-4
D.2-3-4-1
Answer: A

QUESTION :72. Which activities are carried out in the "Where do we want to be?" step of the Continual Service
Improvement (CSI) Model?
A.Implementing service and process improvements
B.Aligning the business and IT strategies
C.Creating a baseline
D.

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Introductionxxvi
Data Collection and Methodology Standards3
Understanding the Need for Accounting and Performance Management5
Definitions and the Relationship Between Accounting and Performance Management11
Defining Accounting Management11
Defining Performance Management13
The Relationship Between Accounting and Performance17
A Complementary Solution20
The Purposes of Accounting22
Network Monitoring22
User Monitoring and Profiling24
Application Monitoring and Profiling26
Capacity Planning31
Link Capacity Planning31
Network-Wide Capacity Planning32
Traffic Profiling and Engineering34
Peering and Transit Agreements43
Volume-Based Billing49
Destination-Sensitive Billing50
Destination and Source-Sensitive Billing52
Quality-of-Service Billing53
Application and Content-Based Billing55
Time/Connection-Based Billing55
Voice over IP (VoIP) and IP Telephony (IPT) Billing55
Security Analysis57
Purposes of Performance61
Device Performance Monitoring62
Network Element Performance Monitoring63
System and Server Performance Monitoring64
Network Performance Monitoring65
Service Monitoring68
Fault Management70
Applying the Information to the Business80
Data Collection Methodology85
Data Collection Details: What to Collect86
What Are the Keys?89
What Are the Values?89
Value Versus Key Example: DiffServ Code Point90
Value Versus Key Example: BGP Autonomous System Path91
What Are the Required Versus Nice-to-Have Types of Data?93
Data Types List93
Example: Application Monitoring94
Example: Traffic Matrix98
Example: SLA Monitoring99
Defining the User100
Metering Methods: How to Collect Data Records102
Active Versus Passive Monitoring103
Passive Monitoring Concepts104
Full Collection 104
Partial Collection105
Filtering Versus Sampling105
Sampling Methods107
Filtering at the Network Element118
Active Monitoring Concepts120
Concepts for Generating Synthetic Traffic120
Active Monitoring Technologies and Tools: ping, traceroute, and IP SLA126
Best Practice: How to Position Active and Passive Monitoring128
Outlook: Passive Monitoring for One-Way Delay Analysis129
Metering Positions: Where to Collect Data Records130
Network Element Versus End Device Collection130
Edge Versus Core Collection132
Embedded Versus External Device Collection136
Ingress Versus Egress Collection138
Flow Destination or Source Lookup140
Technology-Dependent Special Constraints141
Collection Infrastructure: How to Collect Data Records144
Pull Versus Push Model144
Event-Based Model145
Export Protocols150
Authentication, Authorization, and Accounting (AAA) Architecture151
Network Design for the Collection Infrastructure151
Communication Concepts152
Collection Server Concepts154
Placing the Collection Server (Centralized, Distributed)154
Real-Time Requirements156
Mediation Device Functionality: How to Process Data Records157
Estimation from Sampling159
Threshold Monitoring159
Data Aggregation160
Data Record Correlation and Enrichment164
Flow De-Duplication165
Data Record Formatting and Storage165
Security Considerations: How to Ensure Data Authenticity and Integrity167
Source Authentication167
Ensuring Data and Device Integrity168
Denial-of-Service (DoS) Attacks170
Accounting and Performance Standards and Definitions173
Understanding Standards and Standards Organizations173
Architectural and Framework Standards: The TMN/FCAPS Model (ITU-T)176
Fault Management180
Configuration Management181
Accounting Management181
Performance Management182
Security Management183
The TMN Framework184
Architectural and Framework Standards: the eTOM Model (TMF)185
Informational IETF Standards189
IETF RFC 2924, Accounting Attributes and Record Formats189
IETF RFC 2975, Introduction to Accounting Management189
Information Modeling190
Data Collection Protocols: SNMP, SMI, and MIB191
Internet Management Model and Terminology191
MIB Modules and Object Identifiers193
SMI Definitions194
SNMP Versions196
References for SMIv1 and SMIv2199
Data Collection Protocols: NetFlow Version 9 and IPFIX Export Protocols201
NetFlow Version 9 Export Protocol202
The Template Mechanism202
The Export Protocol204
NetFlow Version 9 Export Protocol Example208
The IPFIX Export Protocol209
Work in Progress211
IPFIX References211
Data Collection Protocols: PSAMP212
PSAMP Protocol Specifications212
PSAMP References213
Data Collection Protocols: AAA (Radius, Diameter, and TACACS+)216
Data Collection Protocols: IPDR217
Data Collection Protocols: CMISE/CMIP and GDMO218
Service Notions222
Implementations on the Cisco Devices225
SNMP and MIBs228
IOS Support for SNMP Versions229
Net-snmp Utilities229
CLI Operations and Configuration Example for SNMPv2c230
SNMPv2c Configuration Example230
SNMPv2c Data Retrieval231
Displaying SNMPv2c Statistics231
CLI Operations and Configuration Examples for SNMPv3231
authNoPriv SNMP Example233
authPriv SNMP Example235
MIB Table Retrieval Example235
MIB Functional Area Comparison Table237
General-Purpose MIBs for Accounting and Performance239
MIB-II (RFC 1213), IF-MIB (RFC 2863), and CISCO-IF-EXTENSION-MIB241
Relevant MIB Objects (Read-Write)241
Relevant MIB Objects (Read-Only) 242
CISCO-PROCESS-MIB242
CISCO-ENVMON-MIB and CISCO-HEALTH-MONITOR-MIB244
Advanced Device Instrumentation247
Technology-Specific MIBs for Accounting and Performance247
Frame Relay249
MPLS Label Switch Router (LSR) MIB (RFC 3813)249
MPLS Traffic Engineering MIB (RFC 3812)252
Interface Group MIB (RFC 2863)253
RMON-MIB (RFC 1757)253
Multicast Routing MIB for IPv4 (RFC 2932)253
Community String Indexing254
Additional Monitoring Parameters254
Traffic Management and Control255
CISCO-CAR MIB257
Dial Control Management MIB (RFC 2128)261
SIP MIB262
Creating New MIB Objects: EXPRESSION-MIB 265
EXPRESSION-MIB Examples266
EVENT-MIB Associated with EXPRESSION-MIB268
Obtaining MIBs273
RMON 1 and RMON 2 MIBs273
RMON Principles277
Supported Devices and IOS Versions277
Cisco NAM Modules278
CLI Operations279
SNMP Operations280
RMON Row Concept280
Operations to Activate the Network Layer Host Group from the RMON 2 MIB282
Initial Configuration282
Collection Monitoring282
DSMON MIB284
DSMON MIB Principles286
Supported Devices and IOS Versions286
CLI Operations286
SNMP Operations287
SMON MIB287
Supported Devices and IOS Versions288
CLI Operations288
SNMP Operations289
Collection Monitoring289
APM MIB and ART MIB289
Supported Devices and IOS Versions291
CLI Operations 291
SNMP Operations291
Collection Monitoring292
Further Reading293
IP Accounting297
IP Accounting (Layer 3)298
IP Accounting (Layer 3) Principles298
Supported Devices and IOS Versions299
CLI Operations299
SNMP Operations300
Examples (CLI and SNMP)301
Initial Configuration302
Collection Monitoring302
IP Accounting Access Control List (ACL)303
IP Accounting ACL Principles304
Supported Devices and IOS Versions304
CLI Operations304
SNMP Operations305
Examples (CLI and SNMP)305
Initial Configuration305
Collection Monitoring306
IP Accounting MAC Address308
IP Accounting MAC Address Principles308
Supported Devices and IOS Versions309
CLI Operations309
SNMP Operations310
Examples (CLI and SNMP)311
Initial Configuration311
Collection Monitoring311
IP Accounting Precedence312
IP Accounting Precedence Principles313
Supported Devices and IOS Versions313
CLI Operations314
SNMP Operations314
Examples (CLI and SNMP)315
Initial Configuration315
Collection Monitoring319
Fundamentals of NetFlow322
Flow Definition322
Cache Concept325
Aging Flows on a Router327
Aging Flows on a Catalyst328
Export Version and Related Information Elements329
The Beginning330
The Foundation330
Router-Based Aggregation332
Flexible and Extensible337
Comparison of Information Elements and NetFlow Version338
Supported Interfaces339
Export Protocol: UDP or SCTP340
NetFlow Device-Level Architecture: Combining the Elements342
Cisco NetFlow Collector344
CLI Operations 345
SNMP Operations with the NETFLOW-MIB346
Example: NetFlow Version 5 on a Router347
Example: NetFlow Configuration on the Catalyst348
Example: NetFlow Version 8350
Example: NetFlow Version 9350
New Features Supported with NetFlow Version 9351
SCTP Export351
Sampled NetFlow353
Packet-Based Sampling on the Routers354
Flow-Based Sampled NetFlow on the Catalyst356
NetFlow Input Filters358
MPLS-Aware NetFlow360
BGP Next-Hop Information Element362
NetFlow Multicast363
NetFlow Layer 2 and Security Monitoring Exports365
Top Talkers366
Flexible NetFlow370
Fields in Flexible NetFlow372
Packet Sections374
Flexible NetFlow Cache Types374
Comparison of Original NetFlow and Flexible NetFlow375
CLI Operations377
Flexible NetFlow Examples379
Deployment Guidelines385
Supported Devices and IOS Versions387
BGP Policy Accounting389
Input BGP Policy Accounting 390
Output BGP Policy Accounting391
Summary of All Four BGP Policy Accounting Combinations393
BGP Policy Accounting Commands394
SNMP Operations395
Examples (CLI and SNMP)396
Initial Configuration396
Collection Monitoring397
Destination-Sensitive Services398
Destination-Sensitive Billing398
Destination-Sensitive Billing Example399
Destination-Sensitive Traffic Shaping (DSTS)399
Destination-Sensitive Traffic Shaping Example400
AAA Accounting403
Fundamentals of AAA Accounting405
High-Level Comparison of Radius, TACACS+, and Diameter407
Radius Attributes409
Radius CLI Operations415
Voice Extensions for Radius416
Concept of Call Legs416
Radius Accounting with the Vendor-Specific Attribute419
Radius Accounting with the Overloaded Acct-Session-Id423
Comparing the Vendor-Specific Attribute and the Acct-Session-Id424
CLI Operations for VoIP Accounting with Radius425
Diameter Details433
NBAR Functionality434
Distributed NBAR435
NBAR Classification Details435
Classification of HTTP by URL, Host, or MIME436
Classification of Citrix ICA Traffic by Application Name437
NBAR Packet Description Language Module (PDLM)437
NBAR Scope438
Supported Devices and IOS Versions438
NBAR Protocol Discovery (PD) MIB439
NBAR Supported Protocols440
NBAR Protocol Discovery Statistics440
NBAR Top-N Statistics441
NBAR Protocol Discovery Thresholds, Traps, and History442
NBAR Configuration Commands443
NBAR show Commands443
NBAR Examples (CLI and SNMP)445
Basic NBAR Configuration445
Custom Application Example446
Limiting Peer-to-Peer Traffic447
HTTP Requests Payload Inspection447
NBAR Applicability449
IP SLA451
Measured Metrics: What to Measure453
Network Delay 454
Packet Loss455
Measurement Accuracy455
TCP Connect456
DHCP and DNS Response Time456
HTTP Response Time456
Linking Metrics to Applications456
Operations: How to Measure457
Operations Parameters457
Number of Packets458
Interpacket Interval458
Packet Size459
Start Time459
MPLS VPN Awareness459
IP SLA Responder459
Operation Types463
ICMP Operations464
UDP Operations468
TCP Connect Operation470
FTP Operation470
DHCP Operation471
DNS Operation471
HTTP Operation472
Frame Relay Operation473
ATM Operation475
VoIP Gatekeeper Registration Delay Monitoring Operation476
VoIP Call Setup (Post-Dial Delay) Monitoring Operation477
RTP-Based VoIP Operation477
DLSw+ Operation 479
IP SLA CLI Operations480
SNMP Operations with the CISCO-RTTMON-MIB482
Application-Specific Scenario: HTTP483
Application-Specific Scenario: VoIP486
Advanced Features488
Recurring Function489
Multiple Operation Scheduling489
Random Scheduling491
Distribution of Statistics491
History Collection494
Thresholds and Notifications495
Enhanced Object Tracking for IP SLA499
Implementation Considerations501
Supported Devices and IOS Versions501
Performance Impact504
Security Considerations506
IP SLA Deployment507
IP SLA Architecture and Best Practices508
NMS Applications511
Summary of Data Collection Methodology515
Assigning Technologies to Solutions523
Monitoring Scenarios525
Network Blueprint for Monitoring525
Device and Link Performance526
Network Connectivity and Performance530
Application Monitoring534
Service Monitoring and Routing Optimization536
Capacity Planning Scenarios541
Link Capacity Planning541
Network Blueprint for Capacity Planning543
Problem Space544
Capacity Planning Tools546
Methods for Generating the Core Traffic Matrix548
NetFlow BGP Next Hop ToS Aggregation551
Flexible NetFlow552
MPLS-Aware NetFlow553
BGP Passive Peer on the NetFlow Collector554
BGP Policy Accounting555
Other Methods556
Additional Considerations: Peer-to-Peer Traffic557
Voice Scenarios559
Network Blueprint for IP Telephony560
Voice Performance Measurement561
Standards and Technology561
Mean Opinion Scores (MOS)562
Impairment/Calculated Planning Impairment Factor (ICPIF)563
Network Elements in the Voice Path564
Passive Voice Performance Measurement564
Active Voice Performance Measurement565
Cisco CallManager (CCM)565
Application Examples570
Network Analysis Module571
CiscoWorks Unified Operations Manager572
Voice Accounting573
Standards and Technology573
Network Elements in the Voice Path574
Gateway, Gatekeeper, Multimedia Conference Manager575
Cisco CallManager (CCM)575
Application Example575
Is Your Network Ready for IP Telephony.

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TAMPA Feb. 1, 2009 NBC's Super Bowl XLIII Pregame Show, a full day of football combined with music, comedy and entertainment, along with exclusive interviews with President Barack Obama from the White House and Bruce Springsteen, aired today from Noon-6 p.m., as part of NBC's first Super Bowl broadcast since 1998. Bob Costas hosted, joined by co-hosts Cris Collinsworth, Keith Olbermann and Dan Patrick; analysts Jerome Bettis and Tiki Barber; and reporter Peter King. Joining the regular "Football Night in America" crew were Super Bowl winning coaches Tony Dungy and Mike Holmgren, along with Matt Millen and Rodney Harrison. The "Sunday Night Football" team of Al Michaels, John Madden, Andrea Kremer, Alex Flanagan and Bob Neumeier contributed reports and analysis. Highlights follow:

COLLINSWORTH ON THIS SUPER BOWL: "Did you ever think we'd be doing a Super Bowl with the Arizona Cardinals on a pirate ship?"

BARBER ON THE MOST IMPORTANT THING TO REMEMBER AT A SUPER BOWL: "Most importantly when it's over, don't forget [to take] the name plates in the locker room."

HOLMGREN ON COACHES SAYING IT DOESN'T MATTER TO THEM WHEN PLAYING THEIR FORMER TEAM: "Any coach that says they don't like playing against their old team and it's just another game, they're not telling you the whole truth."

BETTIS ON BEATING HOLMGREN IN SUPER BOWL XL: "Mike, I take a piece of you with me wherever I go because my Super Bowl ring has the Seahawks on it."

COSTAS FOLLOWING SEGMENT WITH GOVERNOR PALIN: "Is Governor Palin excited about the Super Bowl? [wink] You betcha."

COSTAS ON HAYDEN PANETTEIRE'S OUTFIT: "Al [Roker], what's up with the Uggs there for Hayden? She's not only never been to a football game, but apparently she's never been to Tampa."

SPRINGSTEEN TO COSTAS ON WHY HE CHOSE TO PLAY THE SUPER BOWL AFTER TURNING DOWN PAST INVITES: "I have an album to promote dummy. It's not rocket science."

COACH WHISENHUNT IN FEATURE ON THE STEELERS: "If we didn't win the Super Bowl, then there's no other team in the league that I would want to win other than the Pittsburgh Steelers."

COSTAS ON THE CONTROVERSY BETWEEN THE STEELERS AND THE CARDINALS COACHES: "Maybe too much is made over any hard feelings that Ken Whisenhunt or Russ Grimm might have toward their old employer, the Steelers, and maybe not enough is made of the familiarity that they have with the Steeler personnel and defensive coordinator Dick LeBeau."

DUNGY ON HIS SUPER BOWL ADVICE FROM HOLMGREN: "He said the best thing you can do is not make your team uptight by being uptight yourself."

HOLMGREN ON THE STEELER DEFENSE SCORING POINTS: "Pittsburgh needs to score points with their defense. As an offensive team you go in there and you can't allow them to get you back on your heels. You have to be as aggressive offensively as they are defensively."

COLLINSWORTH ON BILL BELICHICK'S ANALYSIS OF MATCHUP: "That was strong. You really out to think about going into coaching."

COSTAS ON KURT WARNER AND HALL OF FAME: "If Arizona wins tonight and he plays well, he has a good shot at making the Hall of Fame. I can't think of any player, not just in football but in any sport, that would have the career arc that Kurt Warner had, and then make it to the Hall of Fame."

COLLINSWORTH ON HOW TO STOP LARRY FITZGERALD: "Jump high."

COLLINSWORTH ON PAT TILLMAN: "I just think he's a remarkable guy who passed up millions of dollars to play in the NFL to go and fight and ultimately pay that ultimate price for our country. If you give me just one guy to represent me as a former NFL player, I'll take Pat Tillman any day."

EXCERPTS FROM BOB COSTAS INTERVIEW WITH NFL COMMISSIONER ROGER GOODELL:

GOODELL ON HIGH PROFILE OFFICIATING MISTAKES: "I don't think there were more of them. Every time you have one you'd rather not have that so you try to eliminate those. I think our officials do an outstanding job. We'd like to have a great consistency in our officiating, that's what we always strive for. We always look for improvements in our officiating and we'll look at that again in the off season."

GOODELL ON HOW TO IMPROVE OFFICIATING: "We look at everything from how we evaluate the officials to how we train them. Should we look at different rules that are simpler and easier to officiate? The one thing we want to look at a little more closely is how we use more technology."

GOODELL ON USE OF TECHNOLOGY: "We would like to evaluate further is there anyway of maybe putting a chip in a ball so that we can determine exactly when a ball crosses a line as an example."

GOODELL ON HEAD INJURIES: "Concussions are an important issue to us. We've been working on this for 15 years. We've made rule changes with respect to helmet hits. We've had equipment changes. All of this came from our independent committee that has made significant progress in addressing the effects of concussions, how can we prevent them, how do we treat them and how do we educate our players and other players about the affects of concussions."

GOODELL ON HIS COMFORT WITH OVERTIME RULES: "I am [comfortable] because that's the rule. The recognition that the game is going to be determined by a coin flip I think forces our teams to play more aggressively during regulation. There are a couple of modifications we may consider -- as an example, kicking off from a different yard line. The second would be you could just place the ball at the 20 or 25 and say go and you have to drive the ball 30 or 35 yards just to get a shot at the long field goal."

COSTAS: You've already trumped the legendary [Pete] Rozelle in one respect, you've got Springsteen. He had the New Christy Minstrels and Anita Bryant. There's no contest.

Goodell: Up With People don't forget.

ON CHANGING OVERTIME RULE:

HOLMGREN: "It takes 24 votes to change anything. Usually the people who are most passionate are the people who lost in an overtime game and you never get enough votes to change the rule."

DUNGY: "I like the rule just the way it is because it takes in all three phases. You can win a game or lose a game on offense, defense or special teams and that's the way it should be."

COLLINSWORTH: "I really look at it as a minor change. I think it should be a five-minute mandatory period and after that it becomes sudden death. Even if you take out four and a half minutes at least you have a 30-second shot to get even."

MATT LAUER LIVE INTERVIEW FROM THE WHITE HOUSE WITH PRESIDENT OBAMA, ARRANGED WITHIN TWO WEEKS OF THE ELECTION AND CONFIRMED ON INAUGURATION DAY:

OBAMA ON LIVING WITH HIS MOTHER-IN-LAW: "Fortunately I love my mother-in-law. She defends me whenever I screw up. When Michelle is about to come down hard, my mother-in-law comes in and intercedes. The longer she stays the better off I'm going to be."

OBAMA ON HIS DAUGHTERS: "People think I'm cool. Nobody's cooler than my two girls. They just seem to take whatever comes with happiness and steadiness and their loving school, their making friends. In fact they have some friends from school over today and they've already joined some clubs. Sasha, I think maybe to endear herself to me she said she wanted to join a basketball team. What more could I want?"

OBAMA ON SEEING HIS KIDS: "It's the best deal of this whole thing. It turns out I have this nice home office. At the end of the day, I can come home, even if I have more work to do, I can have dinner with them, I can help them with their homework, I can tuck them in. If I have to go back to the office I can, but I'm seeing them now more than anytime in the last two years and that's been great for the whole family."

OBAMA ON THE MOMENT HE REALIZED HE WAS THE PRESIDENT: "There have been a couple of times, some wonderful, some sobering. Whenever you take that walk down the colonnade and go to the Oval Office I do think you get this sense of the history that you're now apart of -- some sobering moments, having to sign orders for troops who've died and sending orders to their families, you realize every decision you make counts and you don't have time to spend a lot of time on inconsequential stuff. You have to focus at this point on putting people back to work but also reminding yourself you've got hundreds of thousands of people around the world who are putting themselves in harms way and you're the Commander in Chief."

OBAMA ON MILITARY: "Here's what I think is important for everybody to understand. We've got real threats and we have to remain vigilant, but the quality of our armed forces has never been better. When you meet the people who are charged in keeping America safe it gives you enormous confidence that they are on the case day in day out with extraordinary professionalism, but there is no doubt that we have to make sure we don't let up because there are people who would be willing to do us harm."

OBAMA ON
INGING HOME THE TROOPS BEFORE THE NEXT SUPER BOWL SUNDAY: "We're going to role out in a very formal fashion what our intensions are in Iraq as well as Afghanistan. In conversations I've had with the joint chiefs and the commanders on the ground, I think we have a sense now that the Iraqis have had a very significant election with no significant violence and that we are in position to start putting more responsibilities on the Iraqis and that's good news for not only the troops in the field but their families who are caring an enormous burden."

OBAMA ON THE ECONOMY: "I think we're going to be in for a tough several months. We've got to get this economic recovery plan passed. We've got to start getting people back to work. We have to straighten out the credit markets and make sure credit is flowing to businesses and individuals so they can start investing and hiring people again. As soon as Congress moves forward on the recovery plan we are going to be also releasing our plan for the financial sector and regulating the financial sector. I have confidence that we are going to be able to get the economy back on track, but it's going to take a number of months before we stop falling and then a little bit longer to get back on track."

OBAMA ON GETTING REPUBLICAN SUPPORT: "The important thing is getting the thing passed. I've done extraordinary outreach to Republicans because they have some good ideas and I want to make sure those ideas are incorporated. I am confident that by the time we actually have the final package on the floor that we are going to see substantial support and people are going to say this is a serious effort, it has no earmarks. We're going to be trimming out things that are not relevant to putting people back to work right now. The thing I want all of them to remember and the thing I'm thinking about every single day is the thousands of people who are being laid off with their jobs right now. They can't afford politics as usual and old habits are hard to break, but now is the time to break them because we have an urgent situation."

OBAMA ON THE FLORIDA GATORS WINNING THE NATIONAL CHAMPIONSHIP: "Congratulations Gators on an outstanding season. Tebow is great. Wouldn't you feel better if you had beat every team that was out there through a playoff system? I love you, but I think they could have taken on anybody through the playoff system. By the way one of our secret service guys, his son, is a tackle on the Florida Gators so I have a soft spot for them."

OBAMA ON ROOTING FOR THE STEELERS: "Not to mention the fact that Kurt Warner is close to my age. I love Kurt Warner's story, I love Larry Fitzgerald -- seems like a wonderful young man. It's a great story but Rooney didn't just endorse me, that guy was out at going to steel plants campaigning for me. Franco Harris was out waving towels at my rallies."

LAUER: "Do you have a Terrible Towel in the other room?"

OBAMA: "I do actually. I'm not going to be rubbing it in because we've got some Arizona congressmen here and I may need their vote on the recovery package."

LAUER: "What's the score going to be in this game?"

OBAMA: "It's tough to predict, but I think the Steelers are going to eek it out in the end."

OBAMA ON PREDICTING THE PATRIOTS LAST YEAR: "I'm still wondering how that guy made that catch. It was one of the greatest plays in pro football history."

OBAMA ON SECURITY FOR HIS BLACKBERRY: "It's like Inspector Gadget. If you touch it, it might blow up."

LAUER: "I kind of envisioned that. It's like in the James Bond movie. Do they give you like fingerprint recognition technology or something?"

OBAMA: "The works. It turns into a car if I have to make a quick getaway."

OBAMA ON THE SUPER BOWL: "Have a wonderful time. The Super Bowl is one of the finest American traditions. I want to give a special shout out to our troops overseas who are going to be watching this. You allow not just this game to take place, but our liberties to be preserved and we are very grateful to you.

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TAMPA Feb. 1, 2009 NBC's Super Bowl XLIII Pregame Show, a full day of football combined with music, comedy and entertainment, along with exclusive interviews with President Barack Obama from the White House and Bruce Springsteen, aired today from Noon-6 p.m., as part of NBC's first Super Bowl broadcast since 1998. Bob Costas hosted, joined by co-hosts Cris Collinsworth, Keith Olbermann and Dan Patrick; analysts Jerome Bettis and Tiki Barber; and reporter Peter King. Joining the regular "Football Night in America" crew were Super Bowl winning coaches Tony Dungy and Mike Holmgren, along with Matt Millen and Rodney Harrison. The "Sunday Night Football" team of Al Michaels, John Madden, Andrea Kremer, Alex Flanagan and Bob Neumeier contributed reports and analysis. Highlights follow:

COLLINSWORTH ON THIS SUPER BOWL: "Did you ever think we'd be doing a Super Bowl with the Arizona Cardinals on a pirate ship?"

BARBER ON THE MOST IMPORTANT THING TO REMEMBER AT A SUPER BOWL: "Most importantly when it's over, don't forget [to take] the name plates in the locker room."

HOLMGREN ON COACHES SAYING IT DOESN'T MATTER TO THEM WHEN PLAYING THEIR FORMER TEAM: "Any coach that says they don't like playing against their old team and it's just another game, they're not telling you the whole truth."

BETTIS ON BEATING HOLMGREN IN SUPER BOWL XL: "Mike, I take a piece of you with me wherever I go because my Super Bowl ring has the Seahawks on it."

COSTAS FOLLOWING SEGMENT WITH GOVERNOR PALIN: "Is Governor Palin excited about the Super Bowl? [wink] You betcha."

COSTAS ON HAYDEN PANETTEIRE'S OUTFIT: "Al [Roker], what's up with the Uggs there for Hayden? She's not only never been to a football game, but apparently she's never been to Tampa."

SPRINGSTEEN TO COSTAS ON WHY HE CHOSE TO PLAY THE SUPER BOWL AFTER TURNING DOWN PAST INVITES: "I have an album to promote dummy. It's not rocket science."

COACH WHISENHUNT IN FEATURE ON THE STEELERS: "If we didn't win the Super Bowl, then there's no other team in the league that I would want to win other than the Pittsburgh Steelers."

COSTAS ON THE CONTROVERSY BETWEEN THE STEELERS AND THE CARDINALS COACHES: "Maybe too much is made over any hard feelings that Ken Whisenhunt or Russ Grimm might have toward their old employer, the Steelers, and maybe not enough is made of the familiarity that they have with the Steeler personnel and defensive coordinator Dick LeBeau."

DUNGY ON HIS SUPER BOWL ADVICE FROM HOLMGREN: "He said the best thing you can do is not make your team uptight by being uptight yourself."

HOLMGREN ON THE STEELER DEFENSE SCORING POINTS: "Pittsburgh needs to score points with their defense. As an offensive team you go in there and you can't allow them to get you back on your heels. You have to be as aggressive offensively as they are defensively."

COLLINSWORTH ON BILL BELICHICK'S ANALYSIS OF MATCHUP: "That was strong. You really out to think about going into coaching."

COSTAS ON KURT WARNER AND HALL OF FAME: "If Arizona wins tonight and he plays well, he has a good shot at making the Hall of Fame. I can't think of any player, not just in football but in any sport, that would have the career arc that Kurt Warner had, and then make it to the Hall of Fame."

COLLINSWORTH ON HOW TO STOP LARRY FITZGERALD: "Jump high."

COLLINSWORTH ON PAT TILLMAN: "I just think he's a remarkable guy who passed up millions of dollars to play in the NFL to go and fight and ultimately pay that ultimate price for our country. If you give me just one guy to represent me as a former NFL player, I'll take Pat Tillman any day."

EXCERPTS FROM BOB COSTAS INTERVIEW WITH NFL COMMISSIONER ROGER GOODELL:

GOODELL ON HIGH PROFILE OFFICIATING MISTAKES: "I don't think there were more of them. Every time you have one you'd rather not have that so you try to eliminate those. I think our officials do an outstanding job. We'd like to have a great consistency in our officiating, that's what we always strive for. We always look for improvements in our officiating and we'll look at that again in the off season."

GOODELL ON HOW TO IMPROVE OFFICIATING: "We look at everything from how we evaluate the officials to how we train them. Should we look at different rules that are simpler and easier to officiate? The one thing we want to look at a little more closely is how we use more technology."

GOODELL ON USE OF TECHNOLOGY: "We would like to evaluate further is there anyway of maybe putting a chip in a ball so that we can determine exactly when a ball crosses a line as an example."

GOODELL ON HEAD INJURIES: "Concussions are an important issue to us. We've been working on this for 15 years. We've made rule changes with respect to helmet hits. We've had equipment changes. All of this came from our independent committee that has made significant progress in addressing the effects of concussions, how can we prevent them, how do we treat them and how do we educate our players and other players about the affects of concussions."

GOODELL ON HIS COMFORT WITH OVERTIME RULES: "I am [comfortable] because that's the rule. The recognition that the game is going to be determined by a coin flip I think forces our teams to play more aggressively during regulation. There are a couple of modifications we may consider -- as an example, kicking off from a different yard line. The second would be you could just place the ball at the 20 or 25 and say go and you have to drive the ball 30 or 35 yards just to get a shot at the long field goal."

COSTAS: You've already trumped the legendary [Pete] Rozelle in one respect, you've got Springsteen. He had the New Christy Minstrels and Anita Bryant. There's no contest.

Goodell: Up With People don't forget.

ON CHANGING OVERTIME RULE:

HOLMGREN: "It takes 24 votes to change anything. Usually the people who are most passionate are the people who lost in an overtime game and you never get enough votes to change the rule."

DUNGY: "I like the rule just the way it is because it takes in all three phases. You can win a game or lose a game on offense, defense or special teams and that's the way it should be."

COLLINSWORTH: "I really look at it as a minor change. I think it should be a five-minute mandatory period and after that it becomes sudden death. Even if you take out four and a half minutes at least you have a 30-second shot to get even."

MATT LAUER LIVE INTERVIEW FROM THE WHITE HOUSE WITH PRESIDENT OBAMA, ARRANGED WITHIN TWO WEEKS OF THE ELECTION AND CONFIRMED ON INAUGURATION DAY:

OBAMA ON LIVING WITH HIS MOTHER-IN-LAW: "Fortunately I love my mother-in-law. She defends me whenever I screw up. When Michelle is about to come down hard, my mother-in-law comes in and intercedes. The longer she stays the better off I'm going to be."

OBAMA ON HIS DAUGHTERS: "People think I'm cool. Nobody's cooler than my two girls. They just seem to take whatever comes with happiness and steadiness and their loving school, their making friends. In fact they have some friends from school over today and they've already joined some clubs. Sasha, I think maybe to endear herself to me she said she wanted to join a basketball team. What more could I want?"

OBAMA ON SEEING HIS KIDS: "It's the best deal of this whole thing. It turns out I have this nice home office. At the end of the day, I can come home, even if I have more work to do, I can have dinner with them, I can help them with their homework, I can tuck them in. If I have to go back to the office I can, but I'm seeing them now more than anytime in the last two years and that's been great for the whole family."

OBAMA ON THE MOMENT HE REALIZED HE WAS THE PRESIDENT: "There have been a couple of times, some wonderful, some sobering. Whenever you take that walk down the colonnade and go to the Oval Office I do think you get this sense of the history that you're now apart of -- some sobering moments, having to sign orders for troops who've died and sending orders to their families, you realize every decision you make counts and you don't have time to spend a lot of time on inconsequential stuff. You have to focus at this point on putting people back to work but also reminding yourself you've got hundreds of thousands of people around the world who are putting themselves in harms way and you're the Commander in Chief."

OBAMA ON MILITARY: "Here's what I think is important for everybody to understand. We've got real threats and we have to remain vigilant, but the quality of our armed forces has never been better. When you meet the people who are charged in keeping America safe it gives you enormous confidence that they are on the case day in day out with extraordinary professionalism, but there is no doubt that we have to make sure we don't let up because there are people who would be willing to do us harm."

OBAMA ON
INGING HOME THE TROOPS BEFORE THE NEXT SUPER BOWL SUNDAY: "We're going to role out in a very formal fashion what our intensions are in Iraq as well as Afghanistan. In conversations I've had with the joint chiefs and the commanders on the ground, I think we have a sense now that the Iraqis have had a very significant election with no significant violence and that we are in position to start putting more responsibilities on the Iraqis and that's good news for not only the troops in the field but their families who are caring an enormous burden."

OBAMA ON THE ECONOMY: "I think we're going to be in for a tough several months. We've got to get this economic recovery plan passed. We've got to start getting people back to work. We have to straighten out the credit markets and make sure credit is flowing to businesses and individuals so they can start investing and hiring people again. As soon as Congress moves forward on the recovery plan we are going to be also releasing our plan for the financial sector and regulating the financial sector. I have confidence that we are going to be able to get the economy back on track, but it's going to take a number of months before we stop falling and then a little bit longer to get back on track."

OBAMA ON GETTING REPUBLICAN SUPPORT: "The important thing is getting the thing passed. I've done extraordinary outreach to Republicans because they have some good ideas and I want to make sure those ideas are incorporated. I am confident that by the time we actually have the final package on the floor that we are going to see substantial support and people are going to say this is a serious effort, it has no earmarks. We're going to be trimming out things that are not relevant to putting people back to work right now. The thing I want all of them to remember and the thing I'm thinking about every single day is the thousands of people who are being laid off with their jobs right now. They can't afford politics as usual and old habits are hard to break, but now is the time to break them because we have an urgent situation."

OBAMA ON THE FLORIDA GATORS WINNING THE NATIONAL CHAMPIONSHIP: "Congratulations Gators on an outstanding season. Tebow is great. Wouldn't you feel better if you had beat every team that was out there through a playoff system? I love you, but I think they could have taken on anybody through the playoff system. By the way one of our secret service guys, his son, is a tackle on the Florida Gators so I have a soft spot for them."

OBAMA ON ROOTING FOR THE STEELERS: "Not to mention the fact that Kurt Warner is close to my age. I love Kurt Warner's story, I love Larry Fitzgerald -- seems like a wonderful young man. It's a great story but Rooney didn't just endorse me, that guy was out at going to steel plants campaigning for me. Franco Harris was out waving towels at my rallies."

LAUER: "Do you have a Terrible Towel in the other room?"

OBAMA: "I do actually. I'm not going to be rubbing it in because we've got some Arizona congressmen here and I may need their vote on the recovery package."

LAUER: "What's the score going to be in this game?"

OBAMA: "It's tough to predict, but I think the Steelers are going to eek it out in the end."

OBAMA ON PREDICTING THE PATRIOTS LAST YEAR: "I'm still wondering how that guy made that catch. It was one of the greatest plays in pro football history."

OBAMA ON SECURITY FOR HIS BLACKBERRY: "It's like Inspector Gadget. If you touch it, it might blow up."

LAUER: "I kind of envisioned that. It's like in the James Bond movie. Do they give you like fingerprint recognition technology or something?"

OBAMA: "The works. It turns into a car if I have to make a quick getaway."

OBAMA ON THE SUPER BOWL: "Have a wonderful time. The Super Bowl is one of the finest American traditions. I want to give a special shout out to our troops overseas who are going to be watching this. You allow not just this game to take place, but our liberties to be preserved and we are very grateful to you.

Similar posts: adult gayweb cam

To the relevant readers interested in ITIL version 3 Foundations Certification, here's a sample exam paper.

I recently cleared ITIL with a 100% and thought I would share some of the sample exam paper.

Hope you would find it useful.

Please subscribe to the blog and visit often as there will be more sample papers posted


QUESTION :1 Which of the following questions does guidance in Service Strategy help answer?
1: What services should we offer and to whom?
2: How do we differentiate ourselves from competing alternatives?
3: How do we truly create value for our customers?
A.1 only
B.2 only
C.3 only
D.All of the above
Answer: D
QUESTION :2. Which of the following is NOT a responsibility of the Service Design Manager?
A.Design and maintain all necessary Service Transition packages
B.Produce quality, secure and resilient designs for new or improved services, technology architecture, processes
or measurement systems that meet all the agreed current and future IT requirements of the organisation
C.Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service
designs that are produced
D.Measuring the effectiveness and efficiency of Service Design and the supporting processes
Answer: A
QUESTION :3. Which of the following are valid examples of business value measures?
1: Customer retention
2: Time to market
3: Service Architecture
4: Market share
A.1 and 2 only
B.2 and 4 only
C.All of the above
D.1, 2 and 4 only
Answer: D
QUESTION :4. Understanding customer usage of services and how this varies over time is part of which process?
TestInside EX0-101
A.Service Portfolio Management
B.Service Level Management
C.Component Capacity Management
D.Demand Management
Answer: D
QUESTION :5. The MAIN objective of Service Level Management is:
A.To carry out the Service Operations activities needed to support current IT services
B.To ensure that sufficient capacity is provided to deliver the agreed performance of services
C.To create and populate a Service Catalogue
D.To ensure that an agreed level of IT service is provided for all current IT services
Answer: D
QUESTION :6. Which of the following are responsibilities of a Service Level Manager?
1: Agreeing targets in Service Level Agreements (SLAs)
2: Designing technology architectures to support the service
3: Ensuring required contracts and agreements are in place
A.All of the above
B.2 and 3 only
C.1 and 2 only
D.1 and 3 only
Answer: D
QUESTION :7. Which of the following is a good metric for measuring the effectiveness of Service Level Management?
A.Customer satisfaction score
B.Average number of daily Incidents managed by each service agent
C.Number of services in the Service Portfolio
D.Number of services deployed within agreed times
Answer: A
TestInside EX0-101
QUESTION :8. Major Incidents require:
A.Separate procedures
B.Less urgency
C.Longer timescales
D.Less documentation
Answer: A
QUESTION :9. Which of the following should be done when closing an Incident?
1: Check the Incident categorization and correct it if necessary
2: Decide whether a Problem needs to be logged
A.1 only
B.Both of the above
C.2 only
D.None of the above
Answer: B
QUESTION :10. Which of the following is NOT a valid objective of Request Fulfilment?
A.To provide information to users about what services are available and how to request them
B.To update the Service Catalogue with services that may be requested through the Service Desk
C.To provide a channel for users to request and receive standard services
D.To source and deliver the components of standard services that have been requested
Answer: B
QUESTION :11. Which of the following would NOT be a task carried out by the Request Fulfilment process?
A.The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
B.Provision of a channel for users to request and receive standard services for which a pre-defined approval and
qualification process exists
C.Provision of information to users and customers about the availability of services and the procedure for
obtaining them
D.Provision of information used to compare actual performance against design standards
Answer: D

QUESTION :12. How many numbered steps are in the Continual Service Improvement (CSI) process?
A.7
B.4
C.6
D.11
Answer: A
QUESTION :13. Which Functions are included in IT Operations Management?
A.Network Management and Application Management
B.Technical Management and Application Management
C.IT Operations Control and Facilities Management
D.Facilities Management and Technical Management
Answer: C
QUESTION :14. The ITIL CORE publications are structured around the Service Lifecycle. Which of the following
statements about the ITIL COMPLEMENTARY guidance is CORRECT?
A.It is also structured around the Service Lifecycle
B.It provides guidance to specific industry sectors and types of organization
C.It consists of five publications
D.It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000
Answer: B
QUESTION :15. Which of the following should be supported by technology?
1: Verification of Configuration Management System (CMS) data
2: Control of user desk-tops
3: Creation and use of diagnostic scripts
4: Visibility of overall IT Service performance
A.2, 3 and 4 only
B.1, 2 and 3 only
C.1, 3 and 4 only
D.All of the above
Answer: D

QUESTION :16. Which of the following CANNOT be provided by a tool?
A.Knowledge
B.Information
C.Wisdom
D.Data
Answer: C
QUESTION :17. The BEST Processes to automate are those that are:
A.Carried out by Service Operations
B.Carried out by lots of people
C.Critical to the success of the business mission
D.Simple and well understood
Answer: D
QUESTION :18. Which of the following areas would technology help to support during the Service Operation
phase of the Lifecycle?
1: Identifying configuration of user desktop PCs when Incidents are logged
2: Control of user desk-top PCs
3: Create and use diagnostic scripts
4: Dashboard type technology
A.1, 2 and 3 only
B.All of the above
C.1, 3 and 4 only
D.2, 3 and 4 only
Answer: B
QUESTION :19. Which of the following are the two primary elements that create value for customers?
A.Value on Investment (VOI), Return on Investment (ROI)
B.Customer and User satisfaction
C.Understanding Service Requirements and Warranty
D.Utility and Warranty
Answer: D

QUESTION :20. What is the Service Pipeline?
A.All services that are at a conceptual or development stage, or are undergoing testing
B.All services except those that have been retired
C.All services that are contained within the Service Level Agreement (SLA)
D.All complex multi-user services
Answer: A
QUESTION :21. What are the types of activity within Demand Management?
A.Activity based, Access Management
B.Activity based, Business activity patterns and user profiles
C.Analytical based, Business activity patterns and user profiles
D.Analytical based, Shaping user behaviour
Answer: B
QUESTION :22. Which of the following is NOT a purpose of Service Transition?
A.To ensure that a service can be managed, operated and supported
B.To provide training and certification in project management
C.To provide quality knowledge of Change, Release and Deployment Management
D.To plan and manage the capacity and resource requirements to manage a Release
Answer: B
QUESTION :23. Which of the following statements BEST describes a Definitive Media Library (DML)?
A.A secure location where definitive hardware spares are held
B.A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and
protected
C.A database that contains definitions of all media CIs
D.A secure library where definitive authorised versions of all software and back-ups are stored and protected
Answer: B

QUESTION :24. One organisation provides and manages an entire business process or function for another
organisation. This is know as:
A.Business Process Management
B.Business Function Outsourcing
C.Business Process Outsourcing
D.Knowledge Process Outsourcing
Answer: C
QUESTION :25. Which Service Design process makes the most use of data supplied by Demand Management?
A.Service Catalogue Management
B.Service Level Management
C.IT Service Continuity Management
D.Capacity Management
Answer: D
QUESTION :26. What is the BEST description of the purpose of Service Operation?
A.To decide how IT will engage with suppliers during the Service Management Lifecycle
B.To proactively prevent all outages to IT Services
C.To design and build processes that will meet business needs
D.To deliver and manage IT Services at agreed levels to business users and customers
Answer: D
QUESTION :27. Availability Management is responsible for availability the of:
A.Services and Components
B.Services and Business Processes
C.Components and Business Processes
D.Services, Components and Business Processes
Answer: A

QUESTION :28. Which of the following is a sub-process of Capacity Management?
A.Component Capacity Management
B.Process Capacity Management
C.Technology Capacity Management
D.Capability Capacity Management
Answer: A
QUESTION :29. The group that authorises Changes that must be installed faster than the normal process is called the:
A.Technical Management
B.Emergency Change Advisory Board (ECAB)
C.Urgent Change Board (UCB)
D.Urgent Change Authority (UCA)
Answer: B
QUESTION :30. Which of the following statements BEST describes the aims of Release and Deployment Management?
A.To build, test and deliver the capability to provide the services specified by Service Design and that will
accomplish the stakeholders requirements and deliver the intended objectives
B.To ensure that each Release package specified by Service Design consists of a set of related assets and service
components that are compatible with each other
C.To ensure that all Release and Deployment packages can be tracked, installed, tested, verified and/or uninstalled
or backed out if appropriate
D.To record and manage deviations, risks and issues related to the new or changed service
Answer: A
QUESTION :31. Which of the following is step 1 in the 7 Step Improvement Process?
A.Prepare for action
B.Define what you should measure
C.Where are we now?
D.Identify gaps in Service Level Agreement (SLA) achievement
Answer: B

QUESTION :32. Which of the following is NOT a FUNCTION?
A.Application Management
B.Service Desk
C.Incident Management
D.Technical Management
Answer: C
QUESTION :33. Which of the following BEST describes a Service Desk?
A.A process within Service Operation providing a single point of contact
B.A dedicated number of staff handling service requests
C.A dedicated number of staff answering questions from users
D.A dedicated number of staff handling Incidents and service requests
Answer: D
QUESTION :34. Which of these activities would you expect to be performed by a Service Desk?
1: Logging details of Incidents and service requests
2: Providing first-line investigation and diagnosis
3: Restoring service
4: Diagnosing the root-cause of problems
A.All of the above
B.1, 2 and 3 only
C.1, 2 and 4 only
D.2, 3 and 4 only
Answer: B
QUESTION :35. Which of the following functions would be responsible for management of a data centre?
A.Technical Management
B.Service Desk
C.IT Operations Control
D.Facilities Management
Answer: D

QUESTION :36. Governance is concerned with:
A.Measuring and improving the efficiency and effectiveness of processes
B.Ensuring that defined strategy is actually followed
C.Reducing the total cost of providing services
D.Ensuring that agreed Service Level Requirements are met
Answer: B
QUESTION :37. A risk is:
A.Something that won't happen
B.Something that will happen
C.Something that has happened
D.Something that might happen
Answer: D
QUESTION :38. Which of the following BEST describes when a Known Error record should be raised?
A.A Known Error should not be raised until a temporary resolution or workaround has been found
B.A Known Error should be raised at any time that it would be useful to do so
C.As soon as it becomes obvious that a quick resolution of the Problem will not be found
D.Immediately following the Problem resolution, so a permanent historical record of all actions is retained in case
of a recurrence
Answer: B
QUESTION :39. IT Operations Management have been asked by a customer to carry out a non-standard activity,
that will cause them to miss an agreed service level target. How should they respond?
A.Refuse the request because they must operate the service to meet the agreed service levels
B.Make a decision based on balancing stability and responsiveness
C.Accept the request as they must support customer business outcomes
D.They should escalate this decision to Service Strategy
Answer: B
QUESTION :40. Which process is responsible for recording relationships between service components?

A.Service Level Management
B.Service Portfolio Management
C.Service Asset and Configuration Management
D.Incident Management
Answer: C
QUESTION :41. A single Release unit, or a structured set of Release units can be defined within:
A.The RACI Model
B.A Release Package
C.A Request Model
D.The Plan, Do, Check, Act (PDCA) cycle
Answer: B
QUESTION :42. Which of the following might be used to define how a future Problem or Incident could be managed?
1: Incident Model
2: Known Error Record
A.1 only
B.2 only
C.Both of the above
D.Neither of the above
Answer: C
QUESTION :43. Which process is responsible for low risk, frequently occurring, low cost changes?
A.Demand Management
B.Incident Management
C.Release and Deployment Management
D.Request Fulfilment
Answer: D
QUESTION :44. Which role is accountable for a specific service within an organisation?
A.The Service Level Manager

B.The Business Relationship Manager
C.The Service Owner
D.The Service Continuity Manager
Answer: C
QUESTION :45. Which of the following is NOT an aim of the Change Management process?
A.Overall business risk is optimised
B.Standardised methods and procedures are used for efficient and prompt handling of all Changes
C.All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management
System (CMS)
D.All budgets and expenditures are accounted for
Answer: D
QUESTION :46. Which of the following is NOT one of the five individual aspects of Service Design?
A.The design of the Service Portfolio, including the Service Catalogue
B.The design of new or changed services
C.The design of Market Spaces
D.The design of the technology architecture and management systems
Answer: C
QUESTION :47. One of the five major aspects of Service Design is the design of service solutions. Which of the
following does this include?
A.Only capabilities needed and agreed
B.Only resources and capabilities needed
C.Only requirements needed and agreed
D.Requirements, resources and capabilities needed and agreed
Answer: D
QUESTION :48. Which of the following is a valid role in the RACI Authority Matrix?
A.Configuration
B.Consulted
C.Complex
D.Controlled
Answer: B

QUESTION :49. What is a RACI model used for?
A.Performance analysis
B.Recording Configuration Items
C.Monitoring services
D.Defining roles and responsibilities
Answer: D
QUESTION :50. Which of the following models would be most useful in helping to define an organisational structure?
A.RACI Model
B.Service Model
C.Continual Service Improvement (CSI) Model
D.Plan, Do, Check, Act (PDCA) Model
Answer: A
QUESTION :51. Which of the following is NOT the responsibility of the Service Catalogue Manager?
A.Ensuring that information in the Service Catalogue is accurate
B.Ensuring that information within the Service Pipeline is accurate
C.Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
D.Ensuring that all operational services are recorded in the Service Catalogue
Answer: B
QUESTION :52. Which of the following delivery strategies is described as, "Formal arrangements between two
or more organisations to work together to design, develop, transition, maintain, operate and/or support IT services"?
A.Outsourcing
B.Application Service Provision
C.Multi-sourcing
D.Knowledge Process Outsourcing
TestInside EX0-101
Answer: C
QUESTION :53. To add value to the business, what are the four reasons to monitor and measure?
A.Validate; Direct; Justify; Intervene
B.Report; Manage; Improve; Extend
C.Manage; Monitor; Diagnose; Intervene
D.Plan; Predict; Report; Justify
Answer: A
QUESTION :54. Which of the following provides resources to resolve operational and support issues during
Release and Deployment?
A.Early Life Support
B.Service Test Manager
C.Evaluation
D.Release Packaging and Build Manager
Answer: A
QUESTION :55. What does a service always deliver to customers?
A.Applications
B.Infrastructure
C.Value
D.Resources
Answer: C
QUESTION :56. Who owns the specific costs and risks associated with providing a service?
A.The Service Provider
B.The Service Level Manager
C.The Customer
D.Resources
Answer: A


QUESTION :57. Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
A.Service Design
B.Service Transition
C.Service Strategy
D.Service Operation
Answer: C
QUESTION :58. Which of the following is MOST concerned with the design of new or changed services?
A.Change Management
B.Service Transition
C.Service Strategy
D.Service Design
Answer: D
QUESTION :59. Which of the following are benefits that implementing Service Transition could provide to the business?
1: Ability to adapt quickly to new requirements
2: Reduced cost to design new services
3: Improved success in implementing changes
A.1 and 2 only
B.2 and 3 only
C.1 and 3 only
D.All the above
Answer: C
QUESTION :60. Which of the following sentences BEST describes a Standard Change?
A.A Change to the service provider's established policies and guidelines
B.A Change that correctly follows the required Change process
C.A pre-authorised Change that has an accepted and established procedure
D.A Change that is made as the result of an audit
Answer: C

QUESTION :61. Which of the following are activities that would be carried out by Supplier Management?
1: Management and review of Organisational Level Agreements (OLAs)
2: Evaluation and selection of suppliers
3: Ongoing management of suppliers
A.1 and 2 only
B.1 and 3 only
C.2 and 3 only
D.All of the above
Answer: C
QUESTION :62. Which stages of the Service Lifecycle does the 7 Step Improvement Process apply to?
A.Service Operation
B.Service Transition and Service Operation
C.Service Design, Service Transition and Service Operation
D.Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
Answer: D
QUESTION :63. Which of the following is the CORRECT description of the Seven R's of Change Management?
A.A set of questions that should be asked to help understand the impact of Changes
B.A seven step process for releasing Changes into production
C.A set of questions that should be asked when reviewing the success of a recent Change
D.A definition of the roles and responsibilities required for Change Management
Answer: A
QUESTION :64. Which of the following statements is CORRECT? An Event could be caused by:
1: An exception to normal operation, such as a device exceeding a threshold or an unauthorized Configuration
Item (CI) being detected on the network
2: Normal operation, such as a user logging into an application or an email reaching its intended recipient
A.2 only
B.1 only
C.Both of the above
D.Neither of the above
Answer: C

QUESTION :65. Which of the following is the BEST definition of the term Service Management?
A.A set of specialised organisational capabilities for providing value to customers in the form of services
B.A group of interacting, interrelated, or independent components that form a unified whole, operating together
for a common purpose
C.The management of functions within an organisation to perform certain activities
D.Units of organisations with roles to perform certain activities
Answer: A
QUESTION :66. Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners
Answer: C
QUESTION :67. "Service Management is a set of specialised organisational capabilities for providing value to
customers in the form of services".
These specialised organisational capabilities include which of the following?
A.Applications and Infrastructure
B.Functions and Processes
C.Service Pipeline and Service Catalogue
D.Markets and Customers
Answer: B
QUESTION :68. The left-hand side of the Service V Model represents requirements and specifications.
What does the right-hand side of the Service V Model represent?
A.Validation and Testing
B.The business value that can be expected from a given service
C.Performance and capacity requirements of services and IT infrastructure
D.Roles and responsibilities required for an effective Service Management implementation
Answer: A

QUESTION :69. An IT department is under pressure to cut costs. As a result, the quality of services has started
to suffer. What imbalance does this represent?
A.Extreme focus on cost
B.Extreme focus on quality
C.Excessively proactive
D.Excessively reactive
Answer: A
QUESTION :70. What would be the next step in the Continual Service Improvement (CSI) Model after:
1: What is the vision?
2: Where are we now?
3: Where do we want to be?
4: How do we get there?
5: Did we get there?
6: ?
A.What is the Return On Investment (ROI)?
B.How much did it cost?
C.How do we keep the momentum going?
D.What is the Value On Investment (VOI)?
Answer: C
QUESTION :71. Order the following Continual Service Improvement (CSI) implementation steps into the correct
sequence in alignment with the Plan, Do, Check, Act (PDCA) model.
1: Allocate roles and responsibilities to work on CSI initiatives
2: Measure and review that the CSI plan is executed and its objectives are being achieved
3: Identify the scope, objectives and requirements for CSI
4: Implement CSI enhancement
A.3-1-2-4
B.3-4-2-1
C.1-3-2-4
D.2-3-4-1
Answer: A

QUESTION :72. Which activities are carried out in the "Where do we want to be?" step of the Continual Service
Improvement (CSI) Model?
A.Implementing service and process improvements
B.Aligning the business and IT strategies
C.Creating a baseline
D.

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To the relevant readers interested in ITIL version 3 Foundations Certification, here's a sample exam paper.

I recently cleared ITIL with a 100% and thought I would share some of the sample exam paper.

Hope you would find it useful.

Please subscribe to the blog and visit often as there will be more sample papers posted


QUESTION :1 Which of the following questions does guidance in Service Strategy help answer?
1: What services should we offer and to whom?
2: How do we differentiate ourselves from competing alternatives?
3: How do we truly create value for our customers?
A.1 only
B.2 only
C.3 only
D.All of the above
Answer: D
QUESTION :2. Which of the following is NOT a responsibility of the Service Design Manager?
A.Design and maintain all necessary Service Transition packages
B.Produce quality, secure and resilient designs for new or improved services, technology architecture, processes
or measurement systems that meet all the agreed current and future IT requirements of the organisation
C.Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service
designs that are produced
D.Measuring the effectiveness and efficiency of Service Design and the supporting processes
Answer: A
QUESTION :3. Which of the following are valid examples of business value measures?
1: Customer retention
2: Time to market
3: Service Architecture
4: Market share
A.1 and 2 only
B.2 and 4 only
C.All of the above
D.1, 2 and 4 only
Answer: D
QUESTION :4. Understanding customer usage of services and how this varies over time is part of which process?
TestInside EX0-101
A.Service Portfolio Management
B.Service Level Management
C.Component Capacity Management
D.Demand Management
Answer: D
QUESTION :5. The MAIN objective of Service Level Management is:
A.To carry out the Service Operations activities needed to support current IT services
B.To ensure that sufficient capacity is provided to deliver the agreed performance of services
C.To create and populate a Service Catalogue
D.To ensure that an agreed level of IT service is provided for all current IT services
Answer: D
QUESTION :6. Which of the following are responsibilities of a Service Level Manager?
1: Agreeing targets in Service Level Agreements (SLAs)
2: Designing technology architectures to support the service
3: Ensuring required contracts and agreements are in place
A.All of the above
B.2 and 3 only
C.1 and 2 only
D.1 and 3 only
Answer: D
QUESTION :7. Which of the following is a good metric for measuring the effectiveness of Service Level Management?
A.Customer satisfaction score
B.Average number of daily Incidents managed by each service agent
C.Number of services in the Service Portfolio
D.Number of services deployed within agreed times
Answer: A
TestInside EX0-101
QUESTION :8. Major Incidents require:
A.Separate procedures
B.Less urgency
C.Longer timescales
D.Less documentation
Answer: A
QUESTION :9. Which of the following should be done when closing an Incident?
1: Check the Incident categorization and correct it if necessary
2: Decide whether a Problem needs to be logged
A.1 only
B.Both of the above
C.2 only
D.None of the above
Answer: B
QUESTION :10. Which of the following is NOT a valid objective of Request Fulfilment?
A.To provide information to users about what services are available and how to request them
B.To update the Service Catalogue with services that may be requested through the Service Desk
C.To provide a channel for users to request and receive standard services
D.To source and deliver the components of standard services that have been requested
Answer: B
QUESTION :11. Which of the following would NOT be a task carried out by the Request Fulfilment process?
A.The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
B.Provision of a channel for users to request and receive standard services for which a pre-defined approval and
qualification process exists
C.Provision of information to users and customers about the availability of services and the procedure for
obtaining them
D.Provision of information used to compare actual performance against design standards
Answer: D

QUESTION :12. How many numbered steps are in the Continual Service Improvement (CSI) process?
A.7
B.4
C.6
D.11
Answer: A
QUESTION :13. Which Functions are included in IT Operations Management?
A.Network Management and Application Management
B.Technical Management and Application Management
C.IT Operations Control and Facilities Management
D.Facilities Management and Technical Management
Answer: C
QUESTION :14. The ITIL CORE publications are structured around the Service Lifecycle. Which of the following
statements about the ITIL COMPLEMENTARY guidance is CORRECT?
A.It is also structured around the Service Lifecycle
B.It provides guidance to specific industry sectors and types of organization
C.It consists of five publications
D.It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000
Answer: B
QUESTION :15. Which of the following should be supported by technology?
1: Verification of Configuration Management System (CMS) data
2: Control of user desk-tops
3: Creation and use of diagnostic scripts
4: Visibility of overall IT Service performance
A.2, 3 and 4 only
B.1, 2 and 3 only
C.1, 3 and 4 only
D.All of the above
Answer: D

QUESTION :16. Which of the following CANNOT be provided by a tool?
A.Knowledge
B.Information
C.Wisdom
D.Data
Answer: C
QUESTION :17. The BEST Processes to automate are those that are:
A.Carried out by Service Operations
B.Carried out by lots of people
C.Critical to the success of the business mission
D.Simple and well understood
Answer: D
QUESTION :18. Which of the following areas would technology help to support during the Service Operation
phase of the Lifecycle?
1: Identifying configuration of user desktop PCs when Incidents are logged
2: Control of user desk-top PCs
3: Create and use diagnostic scripts
4: Dashboard type technology
A.1, 2 and 3 only
B.All of the above
C.1, 3 and 4 only
D.2, 3 and 4 only
Answer: B
QUESTION :19. Which of the following are the two primary elements that create value for customers?
A.Value on Investment (VOI), Return on Investment (ROI)
B.Customer and User satisfaction
C.Understanding Service Requirements and Warranty
D.Utility and Warranty
Answer: D

QUESTION :20. What is the Service Pipeline?
A.All services that are at a conceptual or development stage, or are undergoing testing
B.All services except those that have been retired
C.All services that are contained within the Service Level Agreement (SLA)
D.All complex multi-user services
Answer: A
QUESTION :21. What are the types of activity within Demand Management?
A.Activity based, Access Management
B.Activity based, Business activity patterns and user profiles
C.Analytical based, Business activity patterns and user profiles
D.Analytical based, Shaping user behaviour
Answer: B
QUESTION :22. Which of the following is NOT a purpose of Service Transition?
A.To ensure that a service can be managed, operated and supported
B.To provide training and certification in project management
C.To provide quality knowledge of Change, Release and Deployment Management
D.To plan and manage the capacity and resource requirements to manage a Release
Answer: B
QUESTION :23. Which of the following statements BEST describes a Definitive Media Library (DML)?
A.A secure location where definitive hardware spares are held
B.A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and
protected
C.A database that contains definitions of all media CIs
D.A secure library where definitive authorised versions of all software and back-ups are stored and protected
Answer: B

QUESTION :24. One organisation provides and manages an entire business process or function for another
organisation. This is know as:
A.Business Process Management
B.Business Function Outsourcing
C.Business Process Outsourcing
D.Knowledge Process Outsourcing
Answer: C
QUESTION :25. Which Service Design process makes the most use of data supplied by Demand Management?
A.Service Catalogue Management
B.Service Level Management
C.IT Service Continuity Management
D.Capacity Management
Answer: D
QUESTION :26. What is the BEST description of the purpose of Service Operation?
A.To decide how IT will engage with suppliers during the Service Management Lifecycle
B.To proactively prevent all outages to IT Services
C.To design and build processes that will meet business needs
D.To deliver and manage IT Services at agreed levels to business users and customers
Answer: D
QUESTION :27. Availability Management is responsible for availability the of:
A.Services and Components
B.Services and Business Processes
C.Components and Business Processes
D.Services, Components and Business Processes
Answer: A

QUESTION :28. Which of the following is a sub-process of Capacity Management?
A.Component Capacity Management
B.Process Capacity Management
C.Technology Capacity Management
D.Capability Capacity Management
Answer: A
QUESTION :29. The group that authorises Changes that must be installed faster than the normal process is called the:
A.Technical Management
B.Emergency Change Advisory Board (ECAB)
C.Urgent Change Board (UCB)
D.Urgent Change Authority (UCA)
Answer: B
QUESTION :30. Which of the following statements BEST describes the aims of Release and Deployment Management?
A.To build, test and deliver the capability to provide the services specified by Service Design and that will
accomplish the stakeholders requirements and deliver the intended objectives
B.To ensure that each Release package specified by Service Design consists of a set of related assets and service
components that are compatible with each other
C.To ensure that all Release and Deployment packages can be tracked, installed, tested, verified and/or uninstalled
or backed out if appropriate
D.To record and manage deviations, risks and issues related to the new or changed service
Answer: A
QUESTION :31. Which of the following is step 1 in the 7 Step Improvement Process?
A.Prepare for action
B.Define what you should measure
C.Where are we now?
D.Identify gaps in Service Level Agreement (SLA) achievement
Answer: B

QUESTION :32. Which of the following is NOT a FUNCTION?
A.Application Management
B.Service Desk
C.Incident Management
D.Technical Management
Answer: C
QUESTION :33. Which of the following BEST describes a Service Desk?
A.A process within Service Operation providing a single point of contact
B.A dedicated number of staff handling service requests
C.A dedicated number of staff answering questions from users
D.A dedicated number of staff handling Incidents and service requests
Answer: D
QUESTION :34. Which of these activities would you expect to be performed by a Service Desk?
1: Logging details of Incidents and service requests
2: Providing first-line investigation and diagnosis
3: Restoring service
4: Diagnosing the root-cause of problems
A.All of the above
B.1, 2 and 3 only
C.1, 2 and 4 only
D.2, 3 and 4 only
Answer: B
QUESTION :35. Which of the following functions would be responsible for management of a data centre?
A.Technical Management
B.Service Desk
C.IT Operations Control
D.Facilities Management
Answer: D

QUESTION :36. Governance is concerned with:
A.Measuring and improving the efficiency and effectiveness of processes
B.Ensuring that defined strategy is actually followed
C.Reducing the total cost of providing services
D.Ensuring that agreed Service Level Requirements are met
Answer: B
QUESTION :37. A risk is:
A.Something that won't happen
B.Something that will happen
C.Something that has happened
D.Something that might happen
Answer: D
QUESTION :38. Which of the following BEST describes when a Known Error record should be raised?
A.A Known Error should not be raised until a temporary resolution or workaround has been found
B.A Known Error should be raised at any time that it would be useful to do so
C.As soon as it becomes obvious that a quick resolution of the Problem will not be found
D.Immediately following the Problem resolution, so a permanent historical record of all actions is retained in case
of a recurrence
Answer: B
QUESTION :39. IT Operations Management have been asked by a customer to carry out a non-standard activity,
that will cause them to miss an agreed service level target. How should they respond?
A.Refuse the request because they must operate the service to meet the agreed service levels
B.Make a decision based on balancing stability and responsiveness
C.Accept the request as they must support customer business outcomes
D.They should escalate this decision to Service Strategy
Answer: B
QUESTION :40. Which process is responsible for recording relationships between service components?

A.Service Level Management
B.Service Portfolio Management
C.Service Asset and Configuration Management
D.Incident Management
Answer: C
QUESTION :41. A single Release unit, or a structured set of Release units can be defined within:
A.The RACI Model
B.A Release Package
C.A Request Model
D.The Plan, Do, Check, Act (PDCA) cycle
Answer: B
QUESTION :42. Which of the following might be used to define how a future Problem or Incident could be managed?
1: Incident Model
2: Known Error Record
A.1 only
B.2 only
C.Both of the above
D.Neither of the above
Answer: C
QUESTION :43. Which process is responsible for low risk, frequently occurring, low cost changes?
A.Demand Management
B.Incident Management
C.Release and Deployment Management
D.Request Fulfilment
Answer: D
QUESTION :44. Which role is accountable for a specific service within an organisation?
A.The Service Level Manager

B.The Business Relationship Manager
C.The Service Owner
D.The Service Continuity Manager
Answer: C
QUESTION :45. Which of the following is NOT an aim of the Change Management process?
A.Overall business risk is optimised
B.Standardised methods and procedures are used for efficient and prompt handling of all Changes
C.All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management
System (CMS)
D.All budgets and expenditures are accounted for
Answer: D
QUESTION :46. Which of the following is NOT one of the five individual aspects of Service Design?
A.The design of the Service Portfolio, including the Service Catalogue
B.The design of new or changed services
C.The design of Market Spaces
D.The design of the technology architecture and management systems
Answer: C
QUESTION :47. One of the five major aspects of Service Design is the design of service solutions. Which of the
following does this include?
A.Only capabilities needed and agreed
B.Only resources and capabilities needed
C.Only requirements needed and agreed
D.Requirements, resources and capabilities needed and agreed
Answer: D
QUESTION :48. Which of the following is a valid role in the RACI Authority Matrix?
A.Configuration
B.Consulted
C.Complex
D.Controlled
Answer: B

QUESTION :49. What is a RACI model used for?
A.Performance analysis
B.Recording Configuration Items
C.Monitoring services
D.Defining roles and responsibilities
Answer: D
QUESTION :50. Which of the following models would be most useful in helping to define an organisational structure?
A.RACI Model
B.Service Model
C.Continual Service Improvement (CSI) Model
D.Plan, Do, Check, Act (PDCA) Model
Answer: A
QUESTION :51. Which of the following is NOT the responsibility of the Service Catalogue Manager?
A.Ensuring that information in the Service Catalogue is accurate
B.Ensuring that information within the Service Pipeline is accurate
C.Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
D.Ensuring that all operational services are recorded in the Service Catalogue
Answer: B
QUESTION :52. Which of the following delivery strategies is described as, "Formal arrangements between two
or more organisations to work together to design, develop, transition, maintain, operate and/or support IT services"?
A.Outsourcing
B.Application Service Provision
C.Multi-sourcing
D.Knowledge Process Outsourcing
TestInside EX0-101
Answer: C
QUESTION :53. To add value to the business, what are the four reasons to monitor and measure?
A.Validate; Direct; Justify; Intervene
B.Report; Manage; Improve; Extend
C.Manage; Monitor; Diagnose; Intervene
D.Plan; Predict; Report; Justify
Answer: A
QUESTION :54. Which of the following provides resources to resolve operational and support issues during
Release and Deployment?
A.Early Life Support
B.Service Test Manager
C.Evaluation
D.Release Packaging and Build Manager
Answer: A
QUESTION :55. What does a service always deliver to customers?
A.Applications
B.Infrastructure
C.Value
D.Resources
Answer: C
QUESTION :56. Who owns the specific costs and risks associated with providing a service?
A.The Service Provider
B.The Service Level Manager
C.The Customer
D.Resources
Answer: A


QUESTION :57. Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
A.Service Design
B.Service Transition
C.Service Strategy
D.Service Operation
Answer: C
QUESTION :58. Which of the following is MOST concerned with the design of new or changed services?
A.Change Management
B.Service Transition
C.Service Strategy
D.Service Design
Answer: D
QUESTION :59. Which of the following are benefits that implementing Service Transition could provide to the business?
1: Ability to adapt quickly to new requirements
2: Reduced cost to design new services
3: Improved success in implementing changes
A.1 and 2 only
B.2 and 3 only
C.1 and 3 only
D.All the above
Answer: C
QUESTION :60. Which of the following sentences BEST describes a Standard Change?
A.A Change to the service provider's established policies and guidelines
B.A Change that correctly follows the required Change process
C.A pre-authorised Change that has an accepted and established procedure
D.A Change that is made as the result of an audit
Answer: C

QUESTION :61. Which of the following are activities that would be carried out by Supplier Management?
1: Management and review of Organisational Level Agreements (OLAs)
2: Evaluation and selection of suppliers
3: Ongoing management of suppliers
A.1 and 2 only
B.1 and 3 only
C.2 and 3 only
D.All of the above
Answer: C
QUESTION :62. Which stages of the Service Lifecycle does the 7 Step Improvement Process apply to?
A.Service Operation
B.Service Transition and Service Operation
C.Service Design, Service Transition and Service Operation
D.Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
Answer: D
QUESTION :63. Which of the following is the CORRECT description of the Seven R's of Change Management?
A.A set of questions that should be asked to help understand the impact of Changes
B.A seven step process for releasing Changes into production
C.A set of questions that should be asked when reviewing the success of a recent Change
D.A definition of the roles and responsibilities required for Change Management
Answer: A
QUESTION :64. Which of the following statements is CORRECT? An Event could be caused by:
1: An exception to normal operation, such as a device exceeding a threshold or an unauthorized Configuration
Item (CI) being detected on the network
2: Normal operation, such as a user logging into an application or an email reaching its intended recipient
A.2 only
B.1 only
C.Both of the above
D.Neither of the above
Answer: C

QUESTION :65. Which of the following is the BEST definition of the term Service Management?
A.A set of specialised organisational capabilities for providing value to customers in the form of services
B.A group of interacting, interrelated, or independent components that form a unified whole, operating together
for a common purpose
C.The management of functions within an organisation to perform certain activities
D.Units of organisations with roles to perform certain activities
Answer: A
QUESTION :66. Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners
Answer: C
QUESTION :67. "Service Management is a set of specialised organisational capabilities for providing value to
customers in the form of services".
These specialised organisational capabilities include which of the following?
A.Applications and Infrastructure
B.Functions and Processes
C.Service Pipeline and Service Catalogue
D.Markets and Customers
Answer: B
QUESTION :68. The left-hand side of the Service V Model represents requirements and specifications.
What does the right-hand side of the Service V Model represent?
A.Validation and Testing
B.The business value that can be expected from a given service
C.Performance and capacity requirements of services and IT infrastructure
D.Roles and responsibilities required for an effective Service Management implementation
Answer: A

QUESTION :69. An IT department is under pressure to cut costs. As a result, the quality of services has started
to suffer. What imbalance does this represent?
A.Extreme focus on cost
B.Extreme focus on quality
C.Excessively proactive
D.Excessively reactive
Answer: A
QUESTION :70. What would be the next step in the Continual Service Improvement (CSI) Model after:
1: What is the vision?
2: Where are we now?
3: Where do we want to be?
4: How do we get there?
5: Did we get there?
6: ?
A.What is the Return On Investment (ROI)?
B.How much did it cost?
C.How do we keep the momentum going?
D.What is the Value On Investment (VOI)?
Answer: C
QUESTION :71. Order the following Continual Service Improvement (CSI) implementation steps into the correct
sequence in alignment with the Plan, Do, Check, Act (PDCA) model.
1: Allocate roles and responsibilities to work on CSI initiatives
2: Measure and review that the CSI plan is executed and its objectives are being achieved
3: Identify the scope, objectives and requirements for CSI
4: Implement CSI enhancement
A.3-1-2-4
B.3-4-2-1
C.1-3-2-4
D.2-3-4-1
Answer: A

QUESTION :72. Which activities are carried out in the "Where do we want to be?" step of the Continual Service
Improvement (CSI) Model?
A.Implementing service and process improvements
B.Aligning the business and IT strategies
C.Creating a baseline
D.

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To the relevant readers interested in ITIL version 3 Foundations Certification, here's a sample exam paper.

I recently cleared ITIL with a 100% and thought I would share some of the sample exam paper.

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QUESTION :1 Which of the following questions does guidance in Service Strategy help answer?
1: What services should we offer and to whom?
2: How do we differentiate ourselves from competing alternatives?
3: How do we truly create value for our customers?
A.1 only
B.2 only
C.3 only
D.All of the above
Answer: D
QUESTION :2. Which of the following is NOT a responsibility of the Service Design Manager?
A.Design and maintain all necessary Service Transition packages
B.Produce quality, secure and resilient designs for new or improved services, technology architecture, processes
or measurement systems that meet all the agreed current and future IT requirements of the organisation
C.Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service
designs that are produced
D.Measuring the effectiveness and efficiency of Service Design and the supporting processes
Answer: A
QUESTION :3. Which of the following are valid examples of business value measures?
1: Customer retention
2: Time to market
3: Service Architecture
4: Market share
A.1 and 2 only
B.2 and 4 only
C.All of the above
D.1, 2 and 4 only
Answer: D
QUESTION :4. Understanding customer usage of services and how this varies over time is part of which process?
TestInside EX0-101
A.Service Portfolio Management
B.Service Level Management
C.Component Capacity Management
D.Demand Management
Answer: D
QUESTION :5. The MAIN objective of Service Level Management is:
A.To carry out the Service Operations activities needed to support current IT services
B.To ensure that sufficient capacity is provided to deliver the agreed performance of services
C.To create and populate a Service Catalogue
D.To ensure that an agreed level of IT service is provided for all current IT services
Answer: D
QUESTION :6. Which of the following are responsibilities of a Service Level Manager?
1: Agreeing targets in Service Level Agreements (SLAs)
2: Designing technology architectures to support the service
3: Ensuring required contracts and agreements are in place
A.All of the above
B.2 and 3 only
C.1 and 2 only
D.1 and 3 only
Answer: D
QUESTION :7. Which of the following is a good metric for measuring the effectiveness of Service Level Management?
A.Customer satisfaction score
B.Average number of daily Incidents managed by each service agent
C.Number of services in the Service Portfolio
D.Number of services deployed within agreed times
Answer: A
TestInside EX0-101
QUESTION :8. Major Incidents require:
A.Separate procedures
B.Less urgency
C.Longer timescales
D.Less documentation
Answer: A
QUESTION :9. Which of the following should be done when closing an Incident?
1: Check the Incident categorization and correct it if necessary
2: Decide whether a Problem needs to be logged
A.1 only
B.Both of the above
C.2 only
D.None of the above
Answer: B
QUESTION :10. Which of the following is NOT a valid objective of Request Fulfilment?
A.To provide information to users about what services are available and how to request them
B.To update the Service Catalogue with services that may be requested through the Service Desk
C.To provide a channel for users to request and receive standard services
D.To source and deliver the components of standard services that have been requested
Answer: B
QUESTION :11. Which of the following would NOT be a task carried out by the Request Fulfilment process?
A.The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
B.Provision of a channel for users to request and receive standard services for which a pre-defined approval and
qualification process exists
C.Provision of information to users and customers about the availability of services and the procedure for
obtaining them
D.Provision of information used to compare actual performance against design standards
Answer: D

QUESTION :12. How many numbered steps are in the Continual Service Improvement (CSI) process?
A.7
B.4
C.6
D.11
Answer: A
QUESTION :13. Which Functions are included in IT Operations Management?
A.Network Management and Application Management
B.Technical Management and Application Management
C.IT Operations Control and Facilities Management
D.Facilities Management and Technical Management
Answer: C
QUESTION :14. The ITIL CORE publications are structured around the Service Lifecycle. Which of the following
statements about the ITIL COMPLEMENTARY guidance is CORRECT?
A.It is also structured around the Service Lifecycle
B.It provides guidance to specific industry sectors and types of organization
C.It consists of five publications
D.It provides the guidance necessary for an integrated approach as required by ISO/IEC 20000
Answer: B
QUESTION :15. Which of the following should be supported by technology?
1: Verification of Configuration Management System (CMS) data
2: Control of user desk-tops
3: Creation and use of diagnostic scripts
4: Visibility of overall IT Service performance
A.2, 3 and 4 only
B.1, 2 and 3 only
C.1, 3 and 4 only
D.All of the above
Answer: D

QUESTION :16. Which of the following CANNOT be provided by a tool?
A.Knowledge
B.Information
C.Wisdom
D.Data
Answer: C
QUESTION :17. The BEST Processes to automate are those that are:
A.Carried out by Service Operations
B.Carried out by lots of people
C.Critical to the success of the business mission
D.Simple and well understood
Answer: D
QUESTION :18. Which of the following areas would technology help to support during the Service Operation
phase of the Lifecycle?
1: Identifying configuration of user desktop PCs when Incidents are logged
2: Control of user desk-top PCs
3: Create and use diagnostic scripts
4: Dashboard type technology
A.1, 2 and 3 only
B.All of the above
C.1, 3 and 4 only
D.2, 3 and 4 only
Answer: B
QUESTION :19. Which of the following are the two primary elements that create value for customers?
A.Value on Investment (VOI), Return on Investment (ROI)
B.Customer and User satisfaction
C.Understanding Service Requirements and Warranty
D.Utility and Warranty
Answer: D

QUESTION :20. What is the Service Pipeline?
A.All services that are at a conceptual or development stage, or are undergoing testing
B.All services except those that have been retired
C.All services that are contained within the Service Level Agreement (SLA)
D.All complex multi-user services
Answer: A
QUESTION :21. What are the types of activity within Demand Management?
A.Activity based, Access Management
B.Activity based, Business activity patterns and user profiles
C.Analytical based, Business activity patterns and user profiles
D.Analytical based, Shaping user behaviour
Answer: B
QUESTION :22. Which of the following is NOT a purpose of Service Transition?
A.To ensure that a service can be managed, operated and supported
B.To provide training and certification in project management
C.To provide quality knowledge of Change, Release and Deployment Management
D.To plan and manage the capacity and resource requirements to manage a Release
Answer: B
QUESTION :23. Which of the following statements BEST describes a Definitive Media Library (DML)?
A.A secure location where definitive hardware spares are held
B.A secure library where definitive authorised versions of all media Configuration Items (CIs) are stored and
protected
C.A database that contains definitions of all media CIs
D.A secure library where definitive authorised versions of all software and back-ups are stored and protected
Answer: B

QUESTION :24. One organisation provides and manages an entire business process or function for another
organisation. This is know as:
A.Business Process Management
B.Business Function Outsourcing
C.Business Process Outsourcing
D.Knowledge Process Outsourcing
Answer: C
QUESTION :25. Which Service Design process makes the most use of data supplied by Demand Management?
A.Service Catalogue Management
B.Service Level Management
C.IT Service Continuity Management
D.Capacity Management
Answer: D
QUESTION :26. What is the BEST description of the purpose of Service Operation?
A.To decide how IT will engage with suppliers during the Service Management Lifecycle
B.To proactively prevent all outages to IT Services
C.To design and build processes that will meet business needs
D.To deliver and manage IT Services at agreed levels to business users and customers
Answer: D
QUESTION :27. Availability Management is responsible for availability the of:
A.Services and Components
B.Services and Business Processes
C.Components and Business Processes
D.Services, Components and Business Processes
Answer: A

QUESTION :28. Which of the following is a sub-process of Capacity Management?
A.Component Capacity Management
B.Process Capacity Management
C.Technology Capacity Management
D.Capability Capacity Management
Answer: A
QUESTION :29. The group that authorises Changes that must be installed faster than the normal process is called the:
A.Technical Management
B.Emergency Change Advisory Board (ECAB)
C.Urgent Change Board (UCB)
D.Urgent Change Authority (UCA)
Answer: B
QUESTION :30. Which of the following statements BEST describes the aims of Release and Deployment Management?
A.To build, test and deliver the capability to provide the services specified by Service Design and that will
accomplish the stakeholders requirements and deliver the intended objectives
B.To ensure that each Release package specified by Service Design consists of a set of related assets and service
components that are compatible with each other
C.To ensure that all Release and Deployment packages can be tracked, installed, tested, verified and/or uninstalled
or backed out if appropriate
D.To record and manage deviations, risks and issues related to the new or changed service
Answer: A
QUESTION :31. Which of the following is step 1 in the 7 Step Improvement Process?
A.Prepare for action
B.Define what you should measure
C.Where are we now?
D.Identify gaps in Service Level Agreement (SLA) achievement
Answer: B

QUESTION :32. Which of the following is NOT a FUNCTION?
A.Application Management
B.Service Desk
C.Incident Management
D.Technical Management
Answer: C
QUESTION :33. Which of the following BEST describes a Service Desk?
A.A process within Service Operation providing a single point of contact
B.A dedicated number of staff handling service requests
C.A dedicated number of staff answering questions from users
D.A dedicated number of staff handling Incidents and service requests
Answer: D
QUESTION :34. Which of these activities would you expect to be performed by a Service Desk?
1: Logging details of Incidents and service requests
2: Providing first-line investigation and diagnosis
3: Restoring service
4: Diagnosing the root-cause of problems
A.All of the above
B.1, 2 and 3 only
C.1, 2 and 4 only
D.2, 3 and 4 only
Answer: B
QUESTION :35. Which of the following functions would be responsible for management of a data centre?
A.Technical Management
B.Service Desk
C.IT Operations Control
D.Facilities Management
Answer: D

QUESTION :36. Governance is concerned with:
A.Measuring and improving the efficiency and effectiveness of processes
B.Ensuring that defined strategy is actually followed
C.Reducing the total cost of providing services
D.Ensuring that agreed Service Level Requirements are met
Answer: B
QUESTION :37. A risk is:
A.Something that won't happen
B.Something that will happen
C.Something that has happened
D.Something that might happen
Answer: D
QUESTION :38. Which of the following BEST describes when a Known Error record should be raised?
A.A Known Error should not be raised until a temporary resolution or workaround has been found
B.A Known Error should be raised at any time that it would be useful to do so
C.As soon as it becomes obvious that a quick resolution of the Problem will not be found
D.Immediately following the Problem resolution, so a permanent historical record of all actions is retained in case
of a recurrence
Answer: B
QUESTION :39. IT Operations Management have been asked by a customer to carry out a non-standard activity,
that will cause them to miss an agreed service level target. How should they respond?
A.Refuse the request because they must operate the service to meet the agreed service levels
B.Make a decision based on balancing stability and responsiveness
C.Accept the request as they must support customer business outcomes
D.They should escalate this decision to Service Strategy
Answer: B
QUESTION :40. Which process is responsible for recording relationships between service components?

A.Service Level Management
B.Service Portfolio Management
C.Service Asset and Configuration Management
D.Incident Management
Answer: C
QUESTION :41. A single Release unit, or a structured set of Release units can be defined within:
A.The RACI Model
B.A Release Package
C.A Request Model
D.The Plan, Do, Check, Act (PDCA) cycle
Answer: B
QUESTION :42. Which of the following might be used to define how a future Problem or Incident could be managed?
1: Incident Model
2: Known Error Record
A.1 only
B.2 only
C.Both of the above
D.Neither of the above
Answer: C
QUESTION :43. Which process is responsible for low risk, frequently occurring, low cost changes?
A.Demand Management
B.Incident Management
C.Release and Deployment Management
D.Request Fulfilment
Answer: D
QUESTION :44. Which role is accountable for a specific service within an organisation?
A.The Service Level Manager

B.The Business Relationship Manager
C.The Service Owner
D.The Service Continuity Manager
Answer: C
QUESTION :45. Which of the following is NOT an aim of the Change Management process?
A.Overall business risk is optimised
B.Standardised methods and procedures are used for efficient and prompt handling of all Changes
C.All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management
System (CMS)
D.All budgets and expenditures are accounted for
Answer: D
QUESTION :46. Which of the following is NOT one of the five individual aspects of Service Design?
A.The design of the Service Portfolio, including the Service Catalogue
B.The design of new or changed services
C.The design of Market Spaces
D.The design of the technology architecture and management systems
Answer: C
QUESTION :47. One of the five major aspects of Service Design is the design of service solutions. Which of the
following does this include?
A.Only capabilities needed and agreed
B.Only resources and capabilities needed
C.Only requirements needed and agreed
D.Requirements, resources and capabilities needed and agreed
Answer: D
QUESTION :48. Which of the following is a valid role in the RACI Authority Matrix?
A.Configuration
B.Consulted
C.Complex
D.Controlled
Answer: B

QUESTION :49. What is a RACI model used for?
A.Performance analysis
B.Recording Configuration Items
C.Monitoring services
D.Defining roles and responsibilities
Answer: D
QUESTION :50. Which of the following models would be most useful in helping to define an organisational structure?
A.RACI Model
B.Service Model
C.Continual Service Improvement (CSI) Model
D.Plan, Do, Check, Act (PDCA) Model
Answer: A
QUESTION :51. Which of the following is NOT the responsibility of the Service Catalogue Manager?
A.Ensuring that information in the Service Catalogue is accurate
B.Ensuring that information within the Service Pipeline is accurate
C.Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
D.Ensuring that all operational services are recorded in the Service Catalogue
Answer: B
QUESTION :52. Which of the following delivery strategies is described as, "Formal arrangements between two
or more organisations to work together to design, develop, transition, maintain, operate and/or support IT services"?
A.Outsourcing
B.Application Service Provision
C.Multi-sourcing
D.Knowledge Process Outsourcing
TestInside EX0-101
Answer: C
QUESTION :53. To add value to the business, what are the four reasons to monitor and measure?
A.Validate; Direct; Justify; Intervene
B.Report; Manage; Improve; Extend
C.Manage; Monitor; Diagnose; Intervene
D.Plan; Predict; Report; Justify
Answer: A
QUESTION :54. Which of the following provides resources to resolve operational and support issues during
Release and Deployment?
A.Early Life Support
B.Service Test Manager
C.Evaluation
D.Release Packaging and Build Manager
Answer: A
QUESTION :55. What does a service always deliver to customers?
A.Applications
B.Infrastructure
C.Value
D.Resources
Answer: C
QUESTION :56. Who owns the specific costs and risks associated with providing a service?
A.The Service Provider
B.The Service Level Manager
C.The Customer
D.Resources
Answer: A


QUESTION :57. Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?
A.Service Design
B.Service Transition
C.Service Strategy
D.Service Operation
Answer: C
QUESTION :58. Which of the following is MOST concerned with the design of new or changed services?
A.Change Management
B.Service Transition
C.Service Strategy
D.Service Design
Answer: D
QUESTION :59. Which of the following are benefits that implementing Service Transition could provide to the business?
1: Ability to adapt quickly to new requirements
2: Reduced cost to design new services
3: Improved success in implementing changes
A.1 and 2 only
B.2 and 3 only
C.1 and 3 only
D.All the above
Answer: C
QUESTION :60. Which of the following sentences BEST describes a Standard Change?
A.A Change to the service provider's established policies and guidelines
B.A Change that correctly follows the required Change process
C.A pre-authorised Change that has an accepted and established procedure
D.A Change that is made as the result of an audit
Answer: C

QUESTION :61. Which of the following are activities that would be carried out by Supplier Management?
1: Management and review of Organisational Level Agreements (OLAs)
2: Evaluation and selection of suppliers
3: Ongoing management of suppliers
A.1 and 2 only
B.1 and 3 only
C.2 and 3 only
D.All of the above
Answer: C
QUESTION :62. Which stages of the Service Lifecycle does the 7 Step Improvement Process apply to?
A.Service Operation
B.Service Transition and Service Operation
C.Service Design, Service Transition and Service Operation
D.Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
Answer: D
QUESTION :63. Which of the following is the CORRECT description of the Seven R's of Change Management?
A.A set of questions that should be asked to help understand the impact of Changes
B.A seven step process for releasing Changes into production
C.A set of questions that should be asked when reviewing the success of a recent Change
D.A definition of the roles and responsibilities required for Change Management
Answer: A
QUESTION :64. Which of the following statements is CORRECT? An Event could be caused by:
1: An exception to normal operation, such as a device exceeding a threshold or an unauthorized Configuration
Item (CI) being detected on the network
2: Normal operation, such as a user logging into an application or an email reaching its intended recipient
A.2 only
B.1 only
C.Both of the above
D.Neither of the above
Answer: C

QUESTION :65. Which of the following is the BEST definition of the term Service Management?
A.A set of specialised organisational capabilities for providing value to customers in the form of services
B.A group of interacting, interrelated, or independent components that form a unified whole, operating together
for a common purpose
C.The management of functions within an organisation to perform certain activities
D.Units of organisations with roles to perform certain activities
Answer: A
QUESTION :66. Implementation of ITIL Service Management requires preparing and planning the effective and
efficient use of:
A.People, Process, Partners, Suppliers
B.People, Process, Products, Technology
C.People, Process, Products, Partners
D.People, Products, Technology, Partners
Answer: C
QUESTION :67. "Service Management is a set of specialised organisational capabilities for providing value to
customers in the form of services".
These specialised organisational capabilities include which of the following?
A.Applications and Infrastructure
B.Functions and Processes
C.Service Pipeline and Service Catalogue
D.Markets and Customers
Answer: B
QUESTION :68. The left-hand side of the Service V Model represents requirements and specifications.
What does the right-hand side of the Service V Model represent?
A.Validation and Testing
B.The business value that can be expected from a given service
C.Performance and capacity requirements of services and IT infrastructure
D.Roles and responsibilities required for an effective Service Management implementation
Answer: A

QUESTION :69. An IT department is under pressure to cut costs. As a result, the quality of services has started
to suffer. What imbalance does this represent?
A.Extreme focus on cost
B.Extreme focus on quality
C.Excessively proactive
D.Excessively reactive
Answer: A
QUESTION :70. What would be the next step in the Continual Service Improvement (CSI) Model after:
1: What is the vision?
2: Where are we now?
3: Where do we want to be?
4: How do we get there?
5: Did we get there?
6: ?
A.What is the Return On Investment (ROI)?
B.How much did it cost?
C.How do we keep the momentum going?
D.What is the Value On Investment (VOI)?
Answer: C
QUESTION :71. Order the following Continual Service Improvement (CSI) implementation steps into the correct
sequence in alignment with the Plan, Do, Check, Act (PDCA) model.
1: Allocate roles and responsibilities to work on CSI initiatives
2: Measure and review that the CSI plan is executed and its objectives are being achieved
3: Identify the scope, objectives and requirements for CSI
4: Implement CSI enhancement
A.3-1-2-4
B.3-4-2-1
C.1-3-2-4
D.2-3-4-1
Answer: A

QUESTION :72. Which activities are carried out in the "Where do we want to be?" step of the Continual Service
Improvement (CSI) Model?
A.Implementing service and process improvements
B.Aligning the business and IT strategies
C.Creating a baseline
D.

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this is the second. My dear friends, may the joy of the season be yours, and may goodness and mercy follow you for all the days of your life. Cheers!

"We know whut Mr. Umbala brought but how about you two?" Clayton asked.

"I have brought for him some myrrh incense to help with his meditations and his morning prayers. My people have used it for centuries," Pang said with a note of pride.

"And you Amir?" asked Umbala with a nudge, as Amir remained quiet.

"I have brought some expensive French perfume. It was the only thing I could find that I could bring on the plane," he said a bit sheepishly.

"Oh yeah?" said Clayton with renewed interest, "Whut's it called?"

"Essence of Frankincense," Amir said quietly.

"Is that the kinda stuff French hook- um, French ladies-of-the-evening wear?" inquired Clayton.
"Certainly not!" Amir said firmly and he struggled to get his Gitanes from his pocket and lit one.

"You can ash on the floorboard Mr. Amir but I think Mr. Umbala better crack a window if he can reach it," Clayton said apologetically.

From there they rode on in silence for a while. Pang tried the radio but Clayton explained that the heater controls were the only thing that really worked well, or at all, in his old truck. The wind picked up and buffeted the truck and it started to sway into the other lane now and then. Clayton tightened his grip on the wheel and assured them that it would be alright.

Then the snow started to fall. Big, fat flakes the size of a quarter started to strike the windshield and Clayton swore quietly as he turned on the wipers and leaned forward in his seat to catch glimpses of the lines on the road. To make matters worse, the passenger side wiper would only rise a few inches to clear away the snow and left most of that side of the windshield covered.

"I've been meanin' ta fix that," Clayton muttered as he slowed down to meet an unexpected corner. But even as the snowstorm gathered strength, the star shone before them like some unearthly beacon guiding them to their goal. At the edge of the headlights they could see the land grew thick with trees and shrouded them in even greater darkness.

Umbala turned to the others and said, "Gentlemen, I think we should pray." Each nodded their agreement and bowed his head, except for Clayton who leaned a little closer to the wheel to see beyond the hood of the truck. All of them muttered their prayers in his own native tongue, and each hand sought out the hand of another as they prayed for their deliverance from the storm that threatened to halt them in the wilderness. The minutes seemed to stretch and the creaks and groans of the old Ford sounded as if it was adding it's prayers to theirs. The wipers kept time to their cadence and a soft sweat ran down the creases of Clayton's furrowed brow. The snow began to drift across the road. And then, as if by some silent signal, the wise men ended their prayers and the silence was only punctuated by the slap of the wipers.

"Hot Damn!" Clayton shouted, and by the light of an oncoming snow plow the green sign at the side of the road was illuminated, "You are now entering Licking County; Land Of Legend."

"It's alright now fellas," Clayton exclaimed, "This is my hometown and I could guide us through here blindfolded. Mr. Amir, can you see the star?" Amir said that he couldn't, but Umbala rolled his window down and leaned out into the storm and giggled like a school girl. "There Mr. Clayton!," he pointed, "Straight ahead! We are so close!" and his deep laugh was so infectious that they all snickered a bit and a couple of the fisherman from in back pressed their noses to the glass to see what all the the laughter was about.

"That there is the Hanover exit," Clayton said with a smile as he pointed out in a sea of white, "That's where I'd get off if I was headed for home." Despite the grim conditions, joy filled them all and they grinned until it hurt.

Then they saw the lights. Yellow, red, and blue ahead and the shape of patrol cars blocking the road came into view.

"Looks like there has been an accident," muttered Clayton as he crawled to a stop. A patrolman came to the side of the truck and rapped on the window with his flashlight. "Sorry folks, but the road has been closed. A National Emergency has been declared on account of the blizzard," he said in a cold, bloodless voice.

"On who's authority?" Clayton challenged in an angry tone.

The patrolman leaned in the window and shined his bright light from face to face and responded, "Under the authority of his honorable Agent Munson T. Herrod, Head of Homeland Security for the state of Ohio. Who the hell are you?"

At this, Clayton demurred. He handed over his drivers licence and explained that the guys he had with him were some veterinarians that were from out of the country and he had brought them here to examine his sheep before the end of the year sell-off, and that the guys in the back of the truck were local sheep farmers just like him who had chipped in to finance their trip. The deputy examined everyones cards and passports and seemed a little miffed that they were who they said they were, but in the end he couldn't let them continue on. The road was closed. Clayton said he would just head back down the highway and take the Hanover exit to get home and he would be out of the officer's hair. "No," insisted the cop, "you can't move this vehicle one more inch. You are welcome to hike, but the truck stays here. This road is closed and all traffic is to be stopped."

"But we will freeze to death!" protested Clayton. "And when we get the okay to open the roads, we will send out a search party," the cop offered, and in a quieter, more stern voice he said, "Should you come across something unusual, don't hesitate to call it in. We appreciate your cooperation."


"I'm sure you do," mumbled Clayton, "Alright fellas, everybody out of the truck. It looks like we are hoofin' it from here." The shepherds and fisherman grumbled as they climbed out into the snow. "Here's how we are goina do this, we travel single file. I'll lead and brake a path with Mr. Umbala behind me as we have the longest legs. I want you to reach forward and grab the belt of the guy ahead of you. John, you are in back with Mr. Pang. Anybody falls, call out. Anybody lets go of a belt, call out. And Zeke, you damn fool, put the beer back in the truck! We can't carry it anyway! Let's headout!" The officer smiled and touched the brim of his hat as they left, and then he called in on the radio.

The going was rough and the wind through the electric wires along the road gave an unholy shriek as it swept along. The snow began to crust on the cuffs of their trousers which only made each step that much heavier than the last.

Amir, in the middle of the pack, clutched at Johnny's belt and was thankful that at least his right hand was warm while the rest of him hovered between frozen and numb. The wind caught his wool cap and sent it zinging off into the darkness and he could feel the snow collecting on the top of his head now. His breath was ragged from his exertion but he tried to think of other things, warm things, like the orchid room in his father's flower shop where the temperature was always sweltering. The orchids had always been his mother's favorite, his father had explained. She had always tended them with such loving care, but when she died the job fell to him. His father had tried to look after them for a few weeks after her death, but always broke down in heaving sobs that would bring him to his knees. After that they went to the mosque more often and became much more active in the faith. They made friends and his father helped him to learn to read the Koran. "Life is a sport and a pastime," that was Amir's favorite passage. "You must always keep the faith," his father warned, "You have a strong mind and it will take you far, but always remember that you also have a strong heart that is the gift of your mother." Lost in his memories, Amir didn't hear that Clayton had called for a rest and he walked into Johnny's back.

Johnny turned, "You all right suh?" he asked with concern. "Yes, yes, just tired," responded Amir as he sat down on his briefcase in the snow.

"We'll take fifteen here fellas, and Mr. Umbala, no offence sir, but I wish you would quit switching hands on me. You start sliding that cold hand into my pants just makes me want to jump out of my skin."

"My apologies Mr. Clayton, but the bag gets heavy in one hand for too long." Umbala said. "Well shove that gold brick in your pocket and take the socks from your bag and cover your hands, and let me have that white shirt. Mr. Amir put this shirt on your head like a turban. It might look a little out of place but at least it will help keep your head warm. Zeke, what have you got there?" Zeke, looking a little ashamed pulled a handful of beers from his old army field jacket. "Well pass them around, you got six so every man gets a half but don't offer none to Mr. Amir. He can't drink it." Zeke smiled broadly at the prospect of having a beer to himself.

"No, I think I'd like to have some," Amir said to his own surprise, "I think Allah will forgive me just this once." Zeke's smile disappeared but he slugged down his half in two gulps and handed it to Amir. The unfamiliar taste and sting on his tongue was welcome and unsettling at the same time. "Mr. Amir, have you got any idea how much farther we have to go?" asked Clayton. Amir sat silent as the cold seemed to drive for his bones. He opened his briefcase to consult his notes but his sock garbed hands couldn't hold on to his papers and the wind snatched them away into the night. He looked up blankly at Clayton.

"The King is less than a kilometer away," said Pang. "Are you sure? I mean if-" Clayton started. "My work is measured in the milliseconds Mr. Clayton Delaney and I have spent my entire life working for this moment. I would not waste my life, or the lives of these good men, on a simple guess Mr. Clayton Delaney. If I am wrong, may my ancestors torture me in Hell for all eternity."

Clayton looked him in the eye for a long minute, then grinned and nodded, "By God, that is good enough for me Mr. Pang. That's damn sure good enough for me." And with a loud voice Clayton called them to their feet, "Alright you sorry sinners, get off your asses and start making tracks. The Savior of us all is just down the road a piece and we are gointa be there when he comes!"

No sooner had they fallen back in line and began their trudge through the deep snow, the wind died down and the snow quit altogether as if the storm had lost it's will to hinder them any further. At the first sight of a lit streetlight a cheer of joy rang out from them all and an impromptu snowball fight began until Clayton told them to knock it off and get moving.

Pang grabbed Clayton's elbow and pointed, "Here Mr. Clayton Delaney. Here is where we find the King of Kings."

"At the Best Western hotel?" asked Clayton incredulously. "We have followed a star that has led us to the west Mr. Clayton, why not the Best Western?" queried Umbala. "You got me there. Let's go see who's checked in," Clayton said with a shrug.

The sidewalk leading to the front door didn't show a single track in the snow and Clayton pulled on the handle only to discover it was locked. He pounded with his fists on the glass and yelled to the top of his lungs only to be joined by eleven cold and frustrated men. In a moment a thin wispy haired man in a parka came to the door. "We don't have any rooms!" he shouted from the other side of the glass, "Go somewhere else!"

"We're lookin' for somebody!" shouted Clayton but the man turned his back and walked away with a dismissive wave. "Stand back," warned Umbala as he rested his hand on Matt's shoulder and cocked his long leg back. Umbala's foot flew forward and connected with the rushing sound of splintered glass. He reached in and turned the latch and held the shattered door open so the rest could pass, and smiled as he did it. They all filed into the lobby that was standing room only and pressed their way to the wispy haired man who gaped at them in wonder. "Who do you think you are? You can't just break in here!" he shouted, "I'm going to call the cops! You are going to jail! This is breaking entering, this is trespassing, this is..." he faltered.

"I said we was looking for somebody," said Clayton in a slow, menacing voice, "and we were having a little trouble getting your attention from outside. Now you go right ahead and call the cops Mr. ..."

"Smythe, Mr. Carl Smythe, I'm the manager and I'll-"

"You'll help us Mr. Smythe, 'cause the cops are six blocks away and your phone don't work I'm willing to bet, what with all this snow. We don't want to get ugly, but that can be arranged." As Clayton spoke he positioned he face an inch away from Smythe and slowly backed him up against the counter. "We need to find a woman. A pregnant woman. We don't know her name, but maybe she mentioned she was related to a guy named David. Ring any bells?"

"I don't know..," Smythe stuttered, "There are too many people here...not all of them checked in...some just getting out of the weather.." Clayton reached in his pocket and pulled out a large pocketknife and opened it in a slow ceremony. He reached past Smythe and cut the cord on the phone with deliberate motions. "Are you sure you can't help us?" he asked again as he examined the knife's edge.

"Don't," warned Markus at his elbow, "it isn't our way." Clayton looked at him for a moment, then nodded and closed the knife and slid it back in his pocket. "I'm sorry," apologised Clayton, "it's just that we have come so far and been through so much... we just need to find her so we can help her. You see, she's in trouble. She is in bad trouble and we have came to help..." Clayton trailed off and the crowded lobby breathed an almost audible sigh of relief.

"Hey dude," spoke up a leather-clad biker woman near Clayton, "there was a pregnant lady who knocked on the door a few hours ago. There was a guy with her," she offered. "What room are they in? Where'd they go?" Clayton asked eagerly. The biker shrugged.

"The jackass manager here wouldn't let them in," said a guy in a rainbow T-shirt.

The fist that connected with Smythe's nose flew so fast that Clayton wasn't sure he had thrown it himself until he heard the bones snap under his hand. Smythe slid to the floor with a nasal "Owww," and he held his tie to it to staunch the flow of blood.

"What kind of asshole sends a pregnant woman out in a storm?" Clayton shouted. At that moment a man in ratty clothes and a mud stained Steelers hat was working his way through the crowd from the back of the room with three hot cups of coffee in his hands. "Scuse me, hot coffee, comin' through, pardon me, clear a path, headed for the door" he called out, ignorant of the scene that had just transpired.

As the man shouldered his way through the crowd and as he passed, Amir touched his arm. "Where are you going with that coffee?" Amir asked. The man's brown face broke into a look of concern, "Out to the trailer. I got Mr. Wainwright's horses to look after," he said, "besides the new child and momma and poppa," he chuckled. "Take us to them," Pang said, and the thirteen of them filled out into the snowy parking lot leaving a bewildered crowd behind them.

"What's your name?" asked Clayton. "Able Amos Moses O'Brien, but most folks call me Moz," he replied, "You guy's from the Government?" he asked.

"Nope," said Clayton, "just kinda friends of the family."

"Tha's good, cause it's always good to have family about when a new youngin is borned. The momma and poppa always need lotsa help den." Moz handed the hot coffee cups to Pang so he could undo the latch at the back of a large horse trailer. "Now you gots to be real quiet now as momma and baby was just fallin' asleep when I went in an hour ago and I can't have you spookin' them or the horses neither. So shuts up and wait for me to call you all in one at a time."

Umbala asked eagerly, "Everything went alright didn't it?" and the grey-haired old black man smiled. "I've delivered a lot of calves and foals in my time and I've had some tough ones too, but I ain't never delivered no baby before, but this one come out like he was ready to meet the world. He don't cry or whine. He just snuggle to his mommas tit and fall asleep like he got the peace of Heaven on him. I put him in the feed trough with some hay and wrap him in some horse blankets cause that's all I got, and momma, she need some rest."

"Does Mr. Wainwright know you got a mother and child in his horse trailer in the dead of winter?" asked Amir.

"No suh, and I don't aim to tell him. I done this all on my own and I ain't about to involve him in somethin' that don't concern him, provided he don't find out." Moz said.

Clayton took the shepherds and fishermen aside and held a quiet conversation with them, and in a moment they headed back into the hotel. "Why don't you fellas go in one at a time and see our new addition to the family," Clayton suggested with a wink. Moz took the coffee cups from Pang and lead him into the trailer. A few minutes later, Pang came out and knelt on the ground in the deep snow and wept as he prayed. Umbala crept in and pulled the door softly shut behind him. In a few minutes he returned and could say nothing as he motioned for Amir to take his place. A few more minutes passed and Amir returned with a look in his eye as if he had seen something that would change him forever and he held Umbala close to him like a long lost brother.

What transpired next was a bit of a blur for all concerned. The fishermen and shepherds returned with a cot that they used to carry mother and child into the hotel and on up to the Honeymoon suite that had been recently been vacated by a very kind, very rich, and devout Mr. Wainwright. The Biker chick and the guy in the rainbow T-shirt had held the doors open on the elevator as the mother and child were transported to their new room while the adoring crowd in the lobby was held at bay by the bloody manager Smythe who threatened to turn loose this band of hooligans against the first person who woke the baby. The kitchen staff was ordered to feed anyone who was hungry and the small lounge was opened to provide drinks on the house to anyone who had come to seek respite at the Best Western in the horrible blizzard of '08.

As Clayton and the gang settled into the largest booth in the lounge and waited for Smythe to come and take their order, a thin and well-worn young man of seventeen with a scraggly beard wandered up.

"Are you Amir?" he asked and Clayton pointed to Amir. "My name is Joe, and I just want to thank you for all you have done for us and if you ever need new cabinets in your kitchen, just give me a call."

"Are you the baby's father?" asked Clayton.

"Well, sort of..." he said. "We just got married yesterday at the courthouse and..."

"Well we pooled our money and got you something," said Clayton with a grin, "Alright fellas, put it on the table." And with that appeared a bottle of expensive French perfume, some Myrrh incence, a Swiss Army knife, three packs of smokes, two lighters, a Snickers candy bar, one ticket to the monster truck pull, three Happy Meal Toys, a tea bag, a bottle opener, three-hundred dollars worth of prepaid phone cards, and the keys to a 1984 red Ford pickup that could be picked up at the Hanover exit as soon as the roads were clear.

Joe looked down at the stuff that filled the table and tried to mumble his thanks but the words just wouldn't come. At this, Umbala stood up and took off the jacket to his three-piece pinstripe suit and slid it over the youth's bony shoulders.

"You need this much more than I, " he said softly, "but it will fit much better when you get the weight out of the pocket."

Joe reached for the large brick that rested in the pocket and pulled it out to see what made the coat so heavy and gasped when he saw what it was.

"And the coat looks good on you too," said Clayton as he got a fresh chew.

**Editor's Note** I have borrowed and swiped a lot to create this story, as well as embellished, gilded the truth, and out and out lied, but know that I did it for you. Dale Skyler's Dad, thank you so very much for sticking with me for this tale. I dedicate it to the both of you. God bless and keep you safe.

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IICC

Overview

1. On December 31, the fifth day of Operation Cast Lead, the air force attacked more than 50 targets in the Gaza Strip. The targets attacked included rocket launcher squads, armed operatives, and a mosque that served for weapons storage and from the vicinity of which rockets were fired at Israel (secondary explosions in the mosque were evidence of the large amount of ammunition stored there). Since the start of the military operation, the air force has attacked over 500 targets belonging to Hamas and the other terrorist organizations. 2. At the same time, on December 31, rocket and mortar shell fire continued at a similar scale to that of the previous day. The rockets landed in Beersheba, Ashdod, Ashkelon, Netivot, Sderot and other communities. In Beersheba, at the outer range of the rockets, five rockets landed. One of them was a direct hit on a school (where classes were not being held at the time). A total of 312 rockets and mortars have landed during the operation (as of December 31).

3. Israel, in cooperation with international aid organizations, is continuing to make every effort to enable humanitarian aid into the Gaza Strip. Over the last day, 93 trucks carrying food and medicine passed into the Gaza Strip from Israel through the Keren Shalom Crossing. A large amount of humanitarian aid also reaches the Gaza Strip from the Arab and Muslim world via the Rafah Crossing. According to reports coming from the Gaza Strip itself, there is a sufficient stock of food and drugs there, and there is no humanitarian crisis.

4. Five days after the start of the operation, it appears that it is still far from over. The IDF is prepared to expand and intensify its activity in the Gaza Strip, including a ground operation against Hamas, when the order is given to do so by the political echelon. To date Israel has not accepted the ideas and proposals that have been raised for a unilateral ceasefire, as they hold no assurance that Hamas will cease the rocket fire and that Operation Cast Lead will achieve its goal of substantially changing the security situation in southern Israel .

Assaults on Terrorist Targets, December 31

Overview

5. On December 31, the air force attacked over 50 targets in the Gaza Strip . The targets of the attacks, according to IDF Spokesman announcements, included arms production sites, Hamas outposts, rocket launchers, launch squads, armed operatives, and launch sites. Also attacked were government buildings and symbols of Hamas' administration. Among other targets was a mosque that served for arms storage. In this case, as in other cases, the many secondary explosions testified to a large quantity of ammunition stored in the site attacked. In all, since the beginning of Operation Cast Lead, the Air Force has carried out over 500 sorties, in which over 500 targets of Hamas and the other terrorist organizations have been attacked.

Attacks on Military and Security Infrastructure,
Administration Facilities and Symbols of Hamas and
Other Terrorist Organizations

6. Following is a summary of the outcome of the assaults on December 31, based on announcements by the IDF Spokesman and information that appeared in the Palestinian media:

a. Mosque that served as a storehouse for armaments: the Air Force attacked a mosque that served as an arms storage place and from which terrorist activity was launched, in the Tel El-Hawa neighborhood of Gaza City . The strike caused a long series of secondary explosions from armaments and ammunition that were stored in the mosque (including rockets, some of which were long-range Grad rockets). The raid took place following intelligence received over the past days indicating that many fighting operations were being launched out of and in the vicinity of the mosque . These operations included storing weapons, firing rockets into Israeli territory (including fire on the morning of December 31), and a hiding place for terror operatives (IDF Spokesman, December 31).

b. Administration facilities and symbols of authority: The Air Force attacked legislative council buildings and the justice ministry in Gaza City, on the night of December 31.

c. Tunnels: The IDF continued attacking the tunnel infrastructure. Five tunnels used by Hamas for smuggling, among other things, were targeted.

d. Production site and armaments storage in the center of the Gaza Strip: A tunnel had been dug under the site.

e. A Hamas outpost in Rafah and a coastal security outpost near Gaza City .

Attacks on Military and Security Infrastructure,
Right: Islamic University in Gaza, which was a center for developing weapons (Photo: Online forum of the Izz al-din al-Qassam Brigades, December 31, 2008). Left: Below the Hamas administration offices in Gaza (Paltoday, website of the Palestine Islamic Jihad (PIJ), January 1, 2009).

7. According to the Palestinian press, many other sites were hit as well, including:

f. The ASIDAA communications complex in Khan Yunis.

g. The house of an Izz al-din al-Qassam Brigades operative, Anas Abu Shabana, in the Al Shabura neighborhood of Rafah.

h. The house of a Hamas operative, Fawzi Abu El-Naja, in the Al-Bala'wi refugee camp.

i. The house of a senior Izz al-din al-Qassam Brigades operative, Zahar Al-Farah, in the Bena'a refugee camp in Rafah.

j. The house of a senior Izz al-din al-Qassam Brigades operative, Abu Jibril Al Shamali, in the Al Brazeil neighborhood of Gaza .

k. The house of a senior Izz al-din al-Qassam Brigades operative, Rafa Salama, in Gaza .

l. The house of a senior Popular Resistance Committees operative, Hassan Nasman.

m. The Al-Katiba center in Khan Yunis, which serves as a national security outpost.

n. A money-exchange office in Gaza .

o. A lathe shop where armaments were manufactured in Khan Yunis.

Hamas official Abd al-Qader Nizar Ghayan was killed

8. On December 31, the Air Force attacked the house of Abd al-Qader Nizar Ghayan in the Jabaliya refugee camp in the northern Gaza Strip. After the strike, many secondary explosions were identified. Hamas' Palestine-info website reported that Nizar Ghayan was killed along with his family. His home served as an arms storehouse ; and underneath it was a tunnel for extricating terror operatives belonging to Hamas' military wing (IDF Spokesman, January 1).

9. Nizar Ghayan was a high official in the Hamas leadership and one of its extremists. He was involved in the military set-up of the Izz al-din al-Qassam Brigades. He was 49 years old and had four wives. Nizar Ghayan sent one of his sons to carry out a suicide attack on the Eli Sinai settlement (October 2001) in which two Israelis were murdered.
Nizar Ghayan with Izz al-din al-Qassam Brigades operatives Nizar Ghayan

Nizar Ghayan with Izz al-din al-Qassam Brigades operatives (Al-Jazeera forums website, June 24, 2008)


Nizar Ghayan (PALDF, December 4, 2008)

Palestinian casualties

10. According to Palestinian reports, so far some 400 Palestinians have been killed and 1,900 wounded . Most of the casualties in the IDF attacks were terrorist operatives . Some of the casualties in the attacks were civilians, who were in or near buildings or facilities belonging to the terrorist organizations.

Israeli measures to prevent harm to the civilian population

11. In the course of Operation Cast Lead, Israel has taken a number of measures aimed at preventing, insofar as possible, harm to the civilian population in the Gaza Strip and at focusing the Air Force strikes on terror facilities and operatives. In this context, messages with the following gist were conveyed to the residents of Gaza :

a. The IDF is acting only against the terrorist organizations.

b. The IDF will target any person or building where arms or ammunition are located.

c. Anyone whose house is concealing armaments must evacuate the house.

12. These messages were conveyed in a number of manners, including dropping notices, temporarily overriding the local radio station frequencies serving the Palestinian terror organizations, and sending messages to residents by telephone. Regarding the latter method, the IDF has made approximately 100,000 phone calls so far (IDF Spokesman, December 31).

Intensive rocket and mortar shell firing continues

13. On the fifth day of the operation, the firing of rockets and mortars at Israel continued at a rate similar to the previous day. During December 31, 43 rocket landings were identified and 25 mortars were fired. The rockets were aimed at Beersheba, Ashdod, Ashkelon, Netivot, Sderot, and other communities near the Gaza Strip. Most of the firing was done by Hamas . Following are the main incidents:

a. Beersheba : Five rockets fell during the day in the city of Beersheba, at the outer range of the rockets. One of them landed in a school in a city neighborhood, ripping a hole in the ceiling of one of the classrooms. The building suffered extensive damage. Eight people were stricken with severe anxiety and sent to the hospital.

b. Ashkelon: Three rockets landed in Ashkelon ; a few civilians were stricken with severe anxiety.

c. Sderot and other communities in the western Negev also took rocket landings.

14. On Thursday, January 1, the firing continued. In the afternoon, a rocket scored a direct hit on the top floor of an apartment building in Ashdod, and fire broke out in the building. The rocket damaged an electric power line and there was a power outage in the area. Some 30 people suffered severe anxiety and were treated on site. Two more rockets landed in open areas in Ashkelon ; there were no casualties and no damages.

Rocket landings and mortar fire during Operation Cast Lead

Beersheba as a target of long-range rocket fire

15. Starting December 30, the fourth day of Operation Cast Lead, the city of Beersheba was also brought into the circle of rocket fire for the first time. The rockets fired at the city were of the standard 122-mm Grad type, whose range is approximately 40 km . To date seven rockets have landed in Beersheba and its environs. Due to the firing at Beersheba the Home Front Command decided to expand the area in which a special situation has been declared.

16. On December 30, close to 9:00 p.m., a rocket landed in a kindergarten in one of the Beersheba city neighborhoods, causing damage. No children were on site due to the late hour. A civilian close to the location was slightly injured and a few other people suffered shock.

17. On December 31, at 8:45 a.m., a rocket landed on a school in one of the city neighborhoods. As a result, a hole with a diameter of about one and half meters was ripped in the ceiling of one of the classrooms. The building suffered severe damage. Studies were not taking place in the school due to an earlier decision by the Home Front Command and Beersheba 's mayor. A few more rockets landed throughout the city and its outskirts; there were no casualties and no damage.

18. Prime Minister Ehud Olmert (January 1) and Defense Minister Ehud Barak (December 31) visited the school that was damaged. During their visit, Ehud Barak said that Israel will continue to intensify the operation until it achieves the goals for whose sake it was started (Ynet, December 31).

The transfer of humanitarian aid to the residents of the Gaza Strip

Overview

19. Throughout Operation Cast Lead, Israel has seen to the continuous transfer of humanitarian aid to the residents of the Gaza Strip. This aid includes food, drugs and medical equipment. Israel allows an average of 90 trucks per day to cross. In addition, Egypt allows the transfer of humanitarian aid and the evacuation of wounded for treatment in Egypt, through the Rafah Crossing.

20. On January 1, 2009, UNWRA is expected to begin distributing food for some 750,000 Palestinians who will arrive at aid centers in the Gaza Strip. The agencies reported that according to their information, the Rafah Crossing is expected to remain open to meet the Palestinians' needs (Al Arabiya TV, December 31). The Red Cross reported on the organization's website (December 31) that the situation in Shifa Hospital in Gaza has stabilized, and that it has most of the required medicines and equipment in stock. The United Nations Food Program (UFP) also reported that its organization does not intend to bring additional food into Gaza, since its warehouses are full. England also transferred a total of $10 billion in urgent aid consisting of food and gasoline (Reuters, December 31).

Continued humanitarian aid arriving from Israel

21. On December 31, Israel allowed the transfer of 93 trucks carrying humanitarian aid into the Gaza Strip through the Kerem Shalom Crossing. Civilians posing humanitarian cases also continue to be allowed into Israel, through the Erez Crossing. On December 31, 12 wounded people from the Gaza Strip, including two children, were moved through the Erez crossing to receive medical attention in Israel .

22. Since the beginning of the operation, Israel has transferred over 6,500 tons of food and humanitarian aid into the Gaza Strip. Israel allows the transfer of all required aid by the aid organizations and donor countries.

The transfer of Arab aid and wounded through the Rafah crossing

23. The Arab and Muslim countries are continuing to collect and transfer humanitarian aid to the Gaza Strip. Following is a summary of the humanitarian aid that was sent to Gaza on December 31, and is expected arrive within the next few days:

a. Saudi Arabia : 25 tons of medicine were transferred by Saudi Arabia to the Gaza Strip. The Saudi Health Ministry announced that there is a technical problem in transferring units of blood from Saudi Arabia to the Gaza Strip, and that the medical services in Gaza informed them that there is no problem finding donors. As per the request of the Palestinians in Gaza, Saudi Arabia will send empty bags for units of blood. On December 31, Saudi Arabia also dispatched two planes carrying 20 tons of drugs and medical equipment. These planes are expected to return bringing wounded Palestinians to receive medical treatment in Saudi Arabia (Al-Shark Al-Awsat, December 31).

b. Iran : The Iranian Health Minister met with a Hamas representative in Iran, Abu Asamah Almaty, and told him that hundreds of doctors and nurses in Iran have expressed their willingness to leave for the Gaza Strip. According to him, Iran 's medical delegations have failed in their attempts to enter the Gaza Strip, due to Egypt 's closure of the border. He also said that Iran is willing to accept wounded from the Gaza Strip, and that a special center has been set up to collect food and medical equipment for the Gaza Strip (IRNA, December 31).

c. Egypt : Four tons of medicine from the Red Cross in Egypt has been transferred into the Gaza Strip. Over the past 24 hours, about 25 wounded have been moved into Egypt through the Rafah Crossing. The head of the crossings in the Palestinian Embassy in Egypt said that few patients have been transferred because there are not enough ambulances to transport the wounded from the Gaza Strip into Egypt (Pal-Press, December 31).

d. Jordan : Jordan sent another aid convoy on December 31. Jordan also announced that it is willing to accept Palestinian wounded (Jordanian News Agency, December 31). Jordan 's aid convoys pass through Israel to reach the
Gaza Strip.

e. Libya : Libya transferred ten ambulances and 25 tons of medicine.

Confrontations continue between Palestinians
and Egyptian security forces

24. Confrontations between Palestinians and the Egyptian security forces continued along the border between Egypt and the Gaza Strip. On December 31, an Egyptian police officer was wounded in Rafah from shooting that came from the Palestinian side. A mortar shell and a hand grenade were also found in the area during searches carried out by the Egyptian forces (Middle Eastern News Agencies, December 31).

25. Egypt detained some 50 Hamas operatives who infiltrated into Egypt, and they are now being interrogated. This is in relation to the death of an Egyptian officer on December 28 (Al Masri Al Yom, December 31). In the past few days, the Egyptian security forces have been hunting for Hamas operatives who infiltrated into Egypt . The Egyptian security forces have called upon local residents not to provide assistance to the infiltrators or shelter them in their homes (Al-Ahram, December 31).

Protest actions and disturbances have dwindled
in Judah and Samaria

26. In Judah and Samaria, there has been a decline in the extent of the disturbances and confrontations between Palestinians and the Israel security forces that started at the beginning of Operation Cast Lead. At the beginning of the operation, a general strike was declared in all the Judah and Samaria cities, but in the past couple of days a trend of returning to normal life has commenced. On December 31, there were a few protest rallies in West Bank cities, but no special confrontations or clashes with the Israeli security forces were noted. On December 31, no attempts were made to carry out terrorist attacks in Judah and Samaria .

Selection of Reactions

Hamas and the other terrorist organizations

27. Ismail Haniyeh, head of the Hamas administration, who during these past days has refrained from appearing in public, gave a recorded speech he read out from a written page (Al Aqsa channel, December 31). The gist of his speech: Israel is waging a war of destruction against the Palestinian people and harming civilians, particularly children (Hamas denies that most of those killed are terrorist operatives 1); Gaza is not isolated, as evidenced by the demonstrations being carried out on its behalf throughout the Arab world and the humanitarian aid that the Arab states are trying to transfer; the in Gaza illustrates the need for national internal-Palestinian reconciliation and dialogue, based on releasing political prisoners from the jails of the Palestinian Authority. Haniyeh said that the Israeli attacks must be stopped immediately without prior conditions and the crossings must be opened . According to him, only after that will it be possible to hold discussions on all the topics on the agenda.

28. Following are some subjects raised in announcements made by the Hamas spokesman and the spokesmen of other terrorist organizations in the past two days:

a. Messages of deterring the IDF from entering the Gaza Strip : The Izz al-din al-Qassam Brigades have a large number of female suicide bombers ready to sacrifice themselves in the event that the IDF decides to enter the Gaza Strip in a ground operation (Al Aqsa channel, December 30). Thousands of well-trained fighters, armed with weapons and supplies, including antitank weapons and a large quantity of explosive devices, are entrenching themselves in the northern and eastern Gaza Strip in high preparedness for the Israel ground action. The organizations are working out of a joint war room, according to an orderly work plan, which includes a division of responsibility by regions and streets (Abu Abir, Spokesman of the Popular Resistance Committees, Quds Press Agencies, December 31). Abdullah Shami, an official of the PIJ, warned that the various organizations have armaments, capability, forces and high morale, and are ready for any ground assault (Algerian daily Al-Shuruq, December 31).

b. Hamas is demanding a unilateral cessation of the Israeli assault and the opening of the crossings as a precondition for a lull in the fighting : Hamas announced that any Arab or international intervention must be based on the cessation of aggression, lifting the siege, and opening all the crossings ( Palestine info, December 31). Hamas official Iman Taha said that if any kind of a proposal for a ceasefire is presented to Hamas, they will consider it: We support any initiative for immediately ceasing the aggression and fully lifting the blockade (Reuters, December 31). Hamas refuses a lull in the fighting with Israel that does not include opening the crossings to the Gaza Strip (Al Hayat, December 31). Russian Foreign Minister Serge Lavrov said that in a telephone conversation with the head of the Hamas political bureau, Khaled Mashal, the latter told him that Hamas is willing to stop its attacks on condition that the siege on Gaza is ended (French News Agencies, December 31).

c. Conveying a (false) message of business as usual : A Hamas police spokesman, Islam Shahwan, gave an interview to Al Aqsa radio staff (December 31), in which he said that the police are continuing to function as usual and that its people are continually at their place of work, as per instructions from police headquarters. Shahwan specified that police activity in ongoing in the criminal realm, including arresting drug dealers and thieves. However, he added, the police's job is also to maintain and defend the internal front, in order to protect our brothers the resistance fighters [terrorist operatives] and keep them from despairing


Poster from the Izz al-din al-Qassam Brigades forum on December 27: The title reads: At your command, Al Aqsa. Underneath is written We will build a bridge [to Al Aqsa] built from the skulls of the sons of Zion.

Egypt

Call for the Security Council to convene

29. The Egyptian Minister of Defense, Ahmed Abu Algheit, said that it was decided at a meeting of the Arab foreign ministers to ask the Security Council to convene immediately. The goal is get a resolution passed for the cessation of the Israeli actions, opening of the crossings, and lifting of the blockade (Al Jazeera, December 31). The Egyptian ambassador to the UN announced that he had submitted a draft proposal for the resolution to the Security Council on behalf of the Arab states, including an immediate ceasefire, opening the transit points, transferring humanitarian and economic aid, restoring the lull in the fighting and continuing the peace process (Egyptian satellite television, January 1). A UN spokesperson said that the Security Council would meet on the night of January 1 to discuss the situation in the Gaza Strip behind closed doors (French News Agency, December 31).

Pulling the Al Manar TV channel off the Egyptian satellite?

30. The Iranian television channel Alalam quoted Egyptian media sources as saying that Israel had directed an official request to Egyptian President Hosni Mubarak to ban broadcasts by the Al Manar channel on the Egyptian communications satellite. This comes in wake of Hassan Nasrallah's last speech, in which he called for a popular uprising against the Egyptian regime (El Nashra website, Lebanon, December 30).

31. Broadcasts by the Hezbollah television station, including harsh words of incitement against the Egyptian government, were indeed aired to the Arab/Muslim world and many other countries by the Nilesat satellites (under Egyptian control) and Arabsat (an Arab satellite in which Saudi Arabia plays a dominant part). The meaning of being aided by these satellites is that Egypt and Saudi Arabia are helping disseminate Hezbollah's incitement broadcasts that draw inspiration from Iran and are directed against not only Israel but also their own governments and those in other pro-Western Arab states. Al Manar transmissions are also being distributed by an Indonesian communications satellite 2.

1 Hamas intelligence sources are even employing psychological warfare, saying that the Izz al-din al-Qassam Brigades have succeeded, supposedly, in deceiving Israel by supplying false targets, the bombing of which has not impaired the ability of the (Al-Majd, the website of Hamas' interior security mechanism, December 31).

2 See our information bulletin: Communications and terrorism: Hezbollah's Al-Manar TV channel has started broadcasting via an Indonesian satellite, after being taken off a Thai satellite. The Indonesian satellite covers East Asia, China, and Australia . Indonesia is a Muslim country, making it more difficult for the international community to fight the incitement aired by Hezbollah [backed by Iran ] (September 4, 2008).

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